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Skills

  • Relationship development
  • Problem resolution
  • Conflict resolution and crisis intervention
  • Customer service
  • Grant writing and fundraising for rehabilitation services
  • First Aid/CPR
  • Accessible technology implementation at workplaces
  • Supervision
  • Client interview preparation support
  • Group therapy facilitator

Work Experiences

  • Collaborated with educators to assist students with disabilities in transitioning from school to work, increasing placements by 67% in 2020.
  • Had an excellent attendance record and was always on time for work.
  • Collaborated with educators to assist students with disabilities.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Conducted case reviews.
  • Achieved recognition by Employee of the Year for best workplace diversity practices.
  • Assisted clients in navigating complex systems like Social Security payments and workers' compensation claims, achieving timely resolutions for over 15 clients annually.
  • Advocated for the rights of individuals with disabilities.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved results over 3 years.

Summaries

  • When counseling students and interacting with parents and administrators, I am a respectful active listener.
  • Vocational Rehabilitation Consultant with 6 years of successful risk assessment and vendor management experience.
  • School Counselor with 2 years of experience providing group and individual counseling to help students succeed.
  • Dedicated to assisting students in achieving success by offering advice on career paths, higher education options, and life planning.
  • Within Miscellaneous, senior Vocational Rehabilitation Consultant and outstanding performer in cross-functional collaboration and process improvement.
  • Aided in achieving job placement goals.
  • Adept at performing workplace assessments to support safe job conditions, leading to a 83% reduction in workplace injury rates throughout supervised organizations.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 67% success rate in clients reaching long-term employment goals.
  • Adept at performing workplace assessments.

Accomplishments

  • Conducted over 7 comprehensive vocational assessments, leading to individualized treatment plans and a 33% increase in successful client placement.
  • Led data-driven improvement initiatives that decreased case closure times by 61% and enhanced service quality.
  • Coordinated with multidisciplinary teams to develop client-specific job accommodations, resulting in a 77% increase in long-term employment retention.
  • Reduced service delivery time by streamlining case review processes, accelerating client rehabilitation by 40% on average.
  • Proactively managed employer partnerships, securing workplace accommodations for 9 employees, improving employee retention rate by 75%
  • Achieved Excellence Award recognition for innovative approaches in vocational rehabilitation, increasing the visibility and success of departmental programs.
  • Conducted comprehensive labor market analyses for clients, identifying job opportunities and increasing placement success by 19%
  • Monitored and assessed the long-term employability of individuals post-rehabilitation, finding strategies that improved retention by 32%.
  • Developed and integrated vocational assessment protocols using SAP, boosting outcome prediction accuracy by 48%.
  • Advised senior management on policy changes related to rehabilitation services, contributing to a 56% increase in department efficiency.

Affiliations

  • Association for Computing Machinery
  • Association of Information Technology Professionals
  • Vocational Rehabilitation Association of Canada (VRAC)
  • American Marketing Association
  • Certified Rehabilitation Counselor (CRC) Certification
  • National Association of Social Workers
  • Job Accommodation Network (JAN)
  • Jaycees
  • Rehabilitation Counselors and Educators Association (RCEA)
  • Society of Human Resource Management

Certifications

  • Certified Business Analysis Professional (CBAP)
  • Workplace Mental Health Certification
  • Assistive Technology Professional (ATP)
  • Job Placement Specialist Certification
  • Apple Certified Associate (ACA)
  • Certified Disability Management Specialist (CDMS)
  • CompTIA Network+
  • Google Certified Professional Cloud Architect
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant

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