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Skills

  • Mail handling
  • Workflow planning
  • Restocking supplies
  • Federal documents accuracy
  • Bookkeeping
  • Triaging patients
  • Filing assistance
  • Advanced MS Office Suite
  • Credit and collections
  • Invoice processing

Work Experiences

  • Communicate with executives and contractors and relay information to them.
  • Used strong time management and organizational skills to ensure smooth and seamless operations.
  • Completed special objectives and projects in response to board member requests.
  • Organized meetings and set up meeting rooms.
  • Assisted Executive Administrative Assistant by managing personal documents, organizing calendars, and preparing meeting collateral.
  • Human Resources Personnel Administration (vacation, sick/maternity leaves, hiring, and firing)
  • Got signatures on financial documents and invoices, both internal and external.
  • Worked on general clerical tasks both independently and with supervision.
  • Called 15 callers and used discretion and interpretive judgment on a daily basis.
  • Created and disseminated team-based communications such as newsletters to improve collaboration and morale among office employees.

Summaries

  • Quality assurance and stakeholder engagement are tasks that I am uniquely qualified to perform.
  • With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
  • Effective at handling clerical tasks independently, such as routing correspondence and coordinating travel arrangements, to ensure smooth and efficient business operations.
  • Stakeholder engagement and risk assessment are examples of areas of expertise.
  • Customer service, meeting scheduling, travel arrangements, task prioritization, and file management are among the skillsets of this resourceful and experienced Administrative Assistant.
  • Events, shareholder activities, and travel arrangements require a key support team member.
  • Offering 10 years of experience in customer relations management.
  • Exceptional at keeping files organized and composing professional correspondence.
  • 12 years of experience in general office procedures, client relations and quality assurance.
  • Exceptional at forming strong working relationships with coworkers and assisting with a variety of administrative tasks and responsibilities, such as team leadership and vendor management.

Accomplishments

  • Vendor Management: Negotiated low vendor rates for office supplies.
  • Monitored executive project timelines with ServiceNow, identifying potential delays ahead of time and increasing on-schedule project delivery by 25%.
  • Event Planning: Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees.
  • Category Trained medical billing staff of 9 employees on the office policies and 3rd party insurance, Medicare, Medi-cal, HMO and PPO billing procedures.
  • Enhanced vendor relations by negotiating contracts and scheduling vendor meetings, reducing procurement costs by 43% annually.
  • Management Support: Ensured smooth operations by supporting executive team.
  • Developed performance reporting templates for executive use, providing easier access to key metrics and increasing decision-making accuracy by 18%.
  • Initiated and maintained new project tracking systems that reduced project completion time by 26% and improved budget management accuracy by 52%.
  • Contributed to operational strategy discussions, ensuring efficient alignment with long-term business goals, leading to a 82% improvement in key performance indicators.
  • Completed payroll for staff of 14 direct reports.

Affiliations

  • American Management Association (AMA) - Member since 2016
  • Professional Administrative Council (PAC) - Presenting organizational strategies at annual meeting in 2021
  • Society of Human Resource Management
  • Association for Supply Chain Management (APICS)
  • Professional Women in Business Support Network
  • National Association of Executive Assistants (NAEA)
  • Jaycees
  • Project Management Institute (PMI) - Completed Scrum Master in 2017
  • Project Management Institute
  • American Marketing Association

Certifications

  • Certified Public Accountant (CPA)
  • Microsoft Office Specialist: Expert in Excel and Word - Microsoft
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Public Accountant
  • CompTIA Network+
  • Certified Information Professional (CIP) - metric
  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Salesforce

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