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Skills

  • Banquet coordination
  • Sales transactions
  • Wine knowledge
  • Cash handling expert
  • Bending, stooping and turning
  • Table setting
  • Forecasting and planning
  • Scanner operation
  • Cake decorating skills
  • French fluency

Work Experiences

  • Achieved improvements in 2018.
  • Processed sales transactions accurately, including cash, debit, and credit cards.
  • Shared my knowledge of menu items and flavors with customers, allowing them to make personal choices based on their preferences and interests.
  • Any issues, such as low inventory on ServiceNow and problems with Jira, were immediately reported to Ice Cream Scooper and peers.
  • Achieved a 54% improvement in product storage efficiency.
  • Taught team members how to follow instructions when making sandwiches and other foods.
  • Upsold specialty items such as waffle cones and soft pretzels to increase customer purchases.
  • Provided exceptional service, as evidenced by numerous positive Yelp reviews.
  • Adopted streamlined methods for multi-tasking complex orders such as sundaes and splits, reducing service times by 20% during peak hours.
  • Achieved a 23% customer service success rate.

Summaries

  • Work as a grocery store cashier with a marketing background and a passion for providing excellent customer service.
  • Proven leadership skills and extensive knowledge of the food and beverage industry.
  • Exceptional at overcoming obstacles and streamlining processes.
  • Flexible Ice Cream Scooper seeking a Ice Cream Scooper role where she can put her 10 years of food service experience to good use.
  • Ice Cream Scooper with a strong work ethic, interpersonal skills, and experience in customer service.
  • Within Customer Service, senior Ice Cream Scooper and outstanding performer in process improvement and cross-functional collaboration.
  • Gourmet meats, cheeses, and specialty items are all familiar to me.
  • Excellent communication and detail-oriented skills.
  • Leader who inspires others and solves problems.
  • Commitment to the highest food safety standards as well as excellent customer service.

Accomplishments

  • Documented and resolved program which led to system.
  • Documentation: Wrote and edited documents to keep staff informed on policies and procedures.
  • Trained
  • Streamlined
  • Protective Services: Applied safety procedures and policies as outlined in Department Safety Manual.
  • Guided
  • Reorganized grocery store merchandise and displays, increasing output by 16%.
  • Improved
  • Awarded "Outstanding Employee" in 2023.
  • Oversaw 8% decrease in customer complaints.

Affiliations

  • Certified Conflict Resolution Professional from Northwind
  • Project Management Institute
  • Graduated from a Customer Service Program at Summit Group
  • Lions Club
  • National Association of Social Workers
  • Retail Bakery Association
  • Collaborator in the Flavor Development Workshop at Cedar Works
  • Association for Supply Chain Management (APICS)
  • Freemason
  • American Customer Service Association

Certifications

  • Customer Service and Sales Certified Specialist (CSSC) - Ironclad Systems
  • Leadership and Management in Food Retail – metric 2022
  • Certified Protection Officer (CPO)
  • Food Safety Supervisor Certification – North Carolina 2024
  • ServSafe
  • Certificate in Hospitality Customer Service – Brightline 2015
  • Bilingual Customer Communication Skills Certification – Cedar Works 2015
  • OSHA: Food Handling
  • Certified Public Accountant (CPA)
  • Certified Business Analysis Professional (CBAP)

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