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Skills

  • Sales expertise
  • Compliance with compensation regulations
  • Market research and salary benchmarking
  • Strategic sales knowledge
  • Key stakeholder relationship building
  • Employee satisfaction improvement strategies
  • POS systems expert
  • Key holder experience
  • Service standard compliance
  • Budgeting for total rewards programs

Work Experiences

  • Created and maintained a detailed database to develop promotional sales.
  • Provided ongoing guest service, which included ServiceNow recommendations.
  • Followed all customer call guidelines, such as service levels, handling time, and productivity.
  • Facilitated category orders and ensured that they were completed accurately in order to meet tight deadlines.
  • Welcomed, greeted, and assisted customers, generating $7 in three years revenue in a high-traffic store.
  • Customer service training processes were implemented and developed by me.
  • Promoted a superior customer experience by responding to customer concerns, demonstrating empathy, and quickly resolving issues.
  • Was in charge of high-volume paperwork and worked with the metric department to resolve billing and shipping issues.
  • Increased the team's revenue by over $14 in sales.
  • Used a POS system to itemize and total the purchases of 14 customers.

Summaries

  • Dedicated to exceeding expectations and leading the team to success.
  • Expert at providing relevant information and options for resolving problems effectively.
  • Motivated to keep customers happy and contribute to the company's success.
  • Clear understanding of project management and performance reporting as well as project management training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Very knowledgeable about HubSpot, as well as method competitors and offerings.
  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Total Rewards Representative is a service-oriented Total Rewards Representative with unrivaled customer service, task prioritization, and time management skills.
  • With extensive experience in the category industry, I am a knowledgeable and dedicated customer service professional.
  • Total Rewards Representative who is well-versed in dealing with difficult customer issues and promoting positive outcomes.

Accomplishments

  • Managed administration of the company's total rewards strategy for 15 employees at Raleigh.
  • Collaborated with the legal team to review benefits contracts, ensuring compliance and minimizing risk for Harbor & Co..
  • Analyzed pay discrepancies using Power BI, identifying a 34% reduction in gender pay gaps across the organization.
  • Analyzed competitive market data to continuously adjust the compensation structure and maintain a 24% market alignment.
  • Supported the implementation of a wellness incentive program, increasing employee health screening participation by 37% over 2 months.
  • Developed and maintained compensation structure compliant with FLSA and other relevant compensation laws, mitigating potential legal exposure.
  • Led cross-functional collaboration between HR, finance, and legal departments to ensure compliance with all Total Rewards regulations.
  • Produced quarterly reports showcasing compensation trends that helped optimize budgeting efficiency by 19% for senior leadership.
  • Resolved product issue through consumer testing.
  • Initiated annual benefit surveys that informed benefit strategy, resulting in a 17% improvement in benefits satisfaction rates.

Affiliations

  • Global Remuneration Professional (GRP) Certification – WorldatWork
  • American Benefits Council
  • American Society of Safety Professionals
  • Professional in Human Resources (PHR) Certification – HRCI
  • WorldatWork – Society of Certified Total Rewards Professionals
  • Compensation and Benefits Professional Development Series – Beacon Labs2018
  • American Society for Healthcare Human Resources Administration (ASHHRA)
  • Employee Compensation and Benefits Study Group – Phoenix
  • American Medical Informatics Association
  • International Compensation and Benefits Association (ICBA)

Certifications

  • People Analytics Certification by Coursera/Google
  • Salesforce
  • ServSafe
  • Senior Professional in Human Resources (SPHR) by HRCI
  • SHRM Certified Professional (SHRM-CP) by Society for Human Resource Management
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified 401(k) Professional (C(k)P) by The Retirement Advisor University
  • Certified Health and Wellness Coach (CHWC) by Wellness Council of America (WELCOA)
  • Certified Public Accountant
  • Certified Compensation Professional (CCP) by WorldatWork

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