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Skills

  • Invoicing and billing
  • Report analysis
  • Documentation and reporting
  • Accounting skills
  • Sensitive material handling
  • Human resources best practices
  • 10-key proficiency
  • Spreadsheet development
  • Managing office supplies
  • Check processing

Work Experiences

  • Developed administrative and logistical reports as well as created and maintained spreadsheets.
  • Managed client correspondence, record tracking, and data communications while automating office operations.
  • By collaborating with staff to share and implement best practices, I was able to exceed specific team goals.
  • Increased office efficiency by managing client correspondence, tracking records, and communicating data.
  • Planned and executed corporate meetings, luncheons, and special events for groups of 2+ employees.
  • Followed up with customers via phone and email to confirm deliveries and answer questions.
  • Maintained data confidentiality when entering system and process information into the Asana system.
  • Assisted with office system troubleshooting, maintenance, and updates.
  • Created agendas, took minutes, and prepared method documents for meetings.
  • Gathered system information and created reports and spreadsheets for the standard department.

Summaries

  • Customer-centric and results-driven.
  • Produces reports and letters, routes packages, and updates tracking documents with ease.
  • Professional Administrative Assistant with a strong front-office management background focused on increasing productivity.
  • Salesforce and SAP are advanced skills.
  • Security-conscious and savvy when it comes to handling confidential documents.
  • Bringing a detail-oriented and decisive nature to the table, as well as sound judgment, multitasking skills, and a self-motivated attitude.
  • Solid critical-thinking, multitasking, and problem-solving abilities, as well as advanced Adobe Creative Suite abilities.
  • Punctual Administrative Assistant with a strong work ethic and excellent communication abilities.
  • Team members and managers will benefit from a well-organized Program Support Assistant who can help them keep track of their schedules, receive and compose communications, and respond to inquiries.
  • Administrative Assistant with strong customer service skills and the resilience to handle the challenges of fast-paced metric environments.

Accomplishments

  • Provided personalized tutoring sessions in French, significantly improving comprehension and grades for multilingual students by 36% over 3 sessions.
  • Reduced administrative bottlenecks by implementing an automated scheduling system, cutting appointment wait times by 10 minutes.
  • Managed the daily operational flow for the learning center by scheduling over 2 one-on-one and group tutoring sessions per week.
  • Cross-collaborated with career services to provide tutoring that improved student job placement outcomes by 72% over 17 semesters.
  • Promoted learning center resources through quarterly email newsletters that reached 13 recipients, resulting in a 33% increase in check-in rates.
  • Developed an interactive orientation program that cut student onboarding time by 9 hours while increasing engagement rates by 16%.
  • Mentored a team of 13 student workers, increasing efficiency in service delivery and improving overall center feedback ratings.
  • Contributed to the development and execution of a center-wide tutoring curriculum, improving consistency in tutoring sessions and feedback.
  • Developed a data-driven approach to identify peak times for tutoring services, improving staff allocation and reducing wait times by 19%.
  • Guided the successful launch of study skill workshops for incoming students, reaching 11 attendees in the first 7 weeks.

Affiliations

  • Member of the Denver Teachers’ Union, actively participating in efforts to advocate for better work conditions and resources for learning center assistants.
  • Organized a peer-mentoring network for underserved communities in association with the framework, aiming to improve reading and writing skills for K-12 students.
  • Participated in continuous training workshops through the American Association for the Advancement of Teaching (AAAT), focused on developing multi-cultural education resources.
  • Contributor to the Online Learning Consortium (OLC), sharing insights on the effective use of virtual learning platforms in tutoring programs.
  • Served on the committee for the Association for the Coaching and Tutoring Profession (ACTP), focusing on improving online tutoring systems since 2015.
  • Member of the National Tutoring Association (NTA) since 2024, contributing to continuous professional development and networking within the tutoring community.
  • Volunteer educator with framework, providing tutoring assistance and creating language-learning materials for non-native speakers.
  • Active participant in the Center for Student Success initiative to improve student retention strategies across Seattle since 2023.
  • Participated in the category, focusing on developing more effective learning strategies for students with ADHD.
  • Co-chair of the Student Support & Success Advisory Panel, developing action plans to improve tutoring appointment and center utilization rates.

Certifications

  • CompTIA Security+
  • Google Data Analytics Professional Certificate
  • Advanced Microsoft Excel Certification
  • Educational Leadership Certification by procedure
  • Certified Academic Coach (CAC) by the International Coaching Federation (ICF)
  • Project Management Professional (PMP) by initiative
  • Certified Business Analysis Professional (CBAP)
  • Certified Peer Learning Assistant by Trainers Association of Peer Assistance
  • Adult Learner Program Certification by the Council for Adult and Experiential Learning (CAEL)
  • CompTIA Network+

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