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Skills

  • Special needs travelers
  • Planning and coordination
  • Insurance billing
  • Client networking
  • Administrative tasks
  • Customer service
  • First Aid/CPR
  • Company branding
  • MS Office
  • Client satisfaction management (95%+)

Work Experiences

  • Was in charge of making travel arrangements for groups, couples, executives, and clients with special needs.
  • Was in charge of all tasks delegated to me, including process improvement and project management.
  • Worked with others to brainstorm new category possibilities.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Power BI was delivered to customer locations by me.
  • Assisted corporate HR with planning incentive group trips.
  • Achieved a 90% client rebooking rate.
  • Promoted product branding initiatives by prominently displaying travel brochures and promotional literature.
  • Maintained operational efficiencies by coordinating domestic and international customer travel accommodations, as well as managing airline, hotel, and rental car reservations.
  • Increased bottom-line revenue by keeping track of travel competitor activity in order to maintain the best possible rate.

Summaries

  • Communicative and team-oriented, with ServiceNow expertise.
  • Accomplished Group Travel Specialist.
  • Workflow optimization in initiative settings and project management in stakeholder engagement settings.
  • Multilingual travel agent with the ability to form long-term client relationships.
  • Student pursuing a Travel and Hospitality degree who is eager to contribute developed knowledge in the role of Group Travel Specialist.
  • Demonstrated customer service and conflict resolution skills.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Achieved a 100% compliance rate for booked group tours.
  • Looking forward to taking on a new challenge with a successful team.
  • Working for well-known agencies, I am a client-focused travel guru with excellent administrative skills and experience.

Accomplishments

  • Handled back-to-back group itineraries during peak travel season in Austin, ensuring no cancellations or disruptions in planned activities.
  • Streamlined group booking systems, increasing operational efficiency and reducing planning time by 59%.
  • Planned and executed over 18 large group trips annually for corporate clients, consistently meeting a 61% satisfaction rate.
  • Increased group travel bookings by 26% through active participation in targeted marketing efforts and travel expos.
  • Secured cost-effective deals from multiple travel vendors, resulting in savings of approximately 84% across group travel operations.
  • Designed and tailored large-scale international group trips, exceeding client expectations and securing 16 repeat bookings.
  • Developed and launched new group travel booking process, resulting in a time-saving of 39% for both clients and internal teams.
  • Managed logistics for destination weddings in Seattle, handling transportation, guest accommodations, and day-of coordination for groups of 13+ guests.
  • Customized group travel packages for method, ensuring timely arrivals and smooth logistics for groups of 2 or more.
  • Identified and addressed group travel pain points through customer feedback, resulting in 34% improvement in survey results.

Affiliations

  • Charter Member of Professional Travel Agents of North America (PTANA), specialized in outbound group travel.
  • Member of Women in Travel & Tourism International (WITTI), contributing to group travel-related forums and leadership development.
  • Enrolled in the International Air Transport Association (IATA) travel and tourism course, completed PMP in 2022.
  • Active participation in peer mentoring programs within the Association of Group Travel Advisors (AGTA) since 2016.
  • Affiliate of the Digital Travel Marketing Association (DTMA), leveraging digital tools to improve customer satisfaction in group travel.
  • Co-founder of local Meetup Group for Group Travel Professionals, focusing on referral networks and best practices.
  • Certification in Sustainable Tourism from the Global Sustainable Tourism Council (GSTC), enhancing eco-friendly group trip offerings.
  • Affiliate member of the Small Hotels & Group Travel Association, building strong supplier relationship frameworks for groups.
  • Certified Destination Management Specialist (DMS) through The Global Business Travel Association (GBTA).
  • Member of the Alliance of Educational Travel Organizations (AETO), focusing on educational and academic group tours.

Certifications

  • Business, Travel & Tourism Diploma by Harbor & Co.
  • Contract Law for Travel and Tourism Professionals Course by Harvard Online
  • Association for Project Management (APM)
  • Global Travel Professional (GTP) by Global Business Travel Association (GBTA)
  • Hospitality and Tourism Management Certificate by Florida Atlantic University
  • Certified Professional in Hospitality Sales (CPHS) by HSMAI
  • SHRM Certified Professional (SHRM-CP)
  • Certified Meeting Professional (CMP) by Events Industry Council
  • ServSafe
  • Microsoft Office Specialist (MOS)

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