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Skills

  • First Aid/CPR
  • Staff training and mentoring
  • Branch operations management
  • Business development planning
  • Branch performance optimization
  • Experian Transact SM
  • Supervision
  • Team management
  • MS Office
  • Moody's KMV CreditEdge

Work Experiences

  • Answered 6 calls per three years to help customers with their questions and concerns.
  • Assessed and improved individual and branch-wide performance.
  • Conducted in-depth market analyses.
  • Collaborated with the credit department to review risk profiles and structure facilities that reduced the credit exposure by $11.
  • Devised strategies to grow and expand existing customer sales, resulting in an increase in annual sales of 11%.
  • Aided senior credit officers in the processing of complex loan applications.
  • Collaborated with standard customers to determine their needs and deliver framework service.
  • Acquired customers in three years.
  • Achieved customer satisfaction rate of 75% by streamlining account management processes and improving service delivery standards.
  • Achieved $11 growth in branch revenue.

Summaries

  • Branch Account Manager proficient in market research and trend analysis, resulting in product innovation and a 85% increase in total deposits for the branch.
  • Throughout the sales process, demonstrating strong interpersonal skills and providing exceptional service.
  • Branch Account Manager is a multi-talented Branch Account Manager who is consistently rewarded for planning and operational improvements.
  • Achieved a 68% cut in operating expenses.
  • Achieved a 17% improvement in operating margin.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Client-focused Branch Account Manager.
  • Analytical and detail-focused professional who successfully reduced operational costs by 25% year-over-year while increasing branch profits and improving team cohesion.
  • Branch Account Manager with extensive experience in banking regulations and procedures.

Accomplishments

  • Spearheaded branch events and outreach efforts, leading to 16 new business accounts established in 6 months.
  • Restructured the branch reporting mechanisms to provide more accurate forecasting, improving decision-making and financial planning.
  • Led cross-selling initiatives, resulting in a 63% increase in additional account products and services sold in a 18 months.
  • Analyzed customer data to identify growth opportunities, resulting in a 43% improvement in portfolio performance.
  • Reduced operational inefficiencies by introducing process automations, leading to a 85% savings in time and resources.
  • Established and nurtured partnerships with local businesses, resulting in $8 in new account relationships over several months.
  • Orchestrated a sales initiative that resulted in the branch exceeding quarterly revenue targets by 78%.
  • Collaborated with cross-functional teams to streamline loan origination processes, resulting in a 31% decrease in loan processing time.
  • Reduced loan default rates by 73% through effective credit risk analysis, improving the overall quality of the branch's loan portfolio.
  • Championed a branch-wide initiative to adopt Tableau, improving operational efficiency by 56%.

Affiliations

  • Association for Computing Machinery
  • Certified Risk Analyst (CRA) Certification Program
  • Professional Risk Managers' International Association (PRMIA)
  • Financial Services Institute (FSI)
  • Society of Human Resource Management
  • Consumer Bankers Association (CBA)
  • International Association of Credit Portfolio Managers (IACPM)
  • National Association of Personal Financial Advisors (NAPFA)
  • Alternative Financial Services Association (AFSA)
  • Institute of Management Accountants (IMA)

Certifications

  • ServSafe
  • Certified Branch Manager (CBM) by Vantage
  • Financial Risk Manager (FRM) by Global Association of Risk Professionals
  • Advanced Credit Risk Certificate by Vantage
  • Professional Certified Marketer (PCM) - Sales Management by American Marketing Association
  • Project Management Professional (PMP) by category
  • CompTIA Security+
  • Branch Manager Training & Certification Program by Northwind
  • Microsoft Certified Systems Engineer (MCSE)
  • Accredited Banking Professional (ABP) by Accrediting Council for Business Schools

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