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Skills

  • Disaster response coordination
  • Problem resolution
  • CCTV
  • Incident Management
  • FAQ updating
  • Customer escalation resolution
  • Software deployment
  • Compliance assurance
  • Client Satisfaction Improvement
  • Detailed report generation

Work Experiences

  • Trained team members and users in newly implemented and emerging technology to improve business productivity.
  • Collaborated with cross-functional teams to optimize back-end systems, resulting in a 25% reduction of data flow delays.
  • Assisted in supervising the setup of 9 new network zones in Raleigh, supporting fast-growing operational needs.
  • Worked with others to brainstorm new metric possibilities.
  • Achieved average resolution time 15% faster than SLA targets.
  • Achieved over 38% closure rate on assigned tickets.
  • Imaged the system's OS and software deployments and addressed any implementation concerns.
  • Was in charge of all tasks delegated to me, including team leadership and budget management.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Assisted in building out disaster recovery protocols for Salesforce, ensuring Boston's network was functional within 2 hours after major incidents.

Summaries

  • Program, initiative, and program are all available.
  • Achieved zero audit remarks during 2018 audit.
  • Miscellaneous student seeking hands-on experience through an internship in risk assessment.
  • Achieved a 30% boost in operational performance.
  • Addressed critical network vulnerabilities.
  • Network Zones Back Office Associate with vendor management and quality assurance abilities.
  • Ability to recognize standard issues and integrate procedure solutions to achieve metric.
  • Network Zones Back Office Associate and team leader with 3 years of experience in process settings.
  • Accomplished in vendor management and hardware refresh coordination, ensuring on-time equipment deliveries and project completion 6 days ahead of schedule.
  • Proficient in promoting framework by leveraging project management and client relations knowledge.

Accomplishments

  • Directed special projects focused on upgrading network hardware across 7 locations, significantly increasing bandwidth capacity.
  • Provided root cause analysis for recurring connectivity issues, enabling a permanent resolution that led to a 40% improvement in uptime.
  • Served as the primary point of contact for external vendors, ensuring SLA compliance and consistently leveraging vendor relationships for discounted rates.
  • Generated detailed performance reports using Asana, enabling upper management to make data-driven decisions for future infrastructure investments.
  • Played an integral role in vendor negotiations, securing updated contracts that resulted in a cost saving of 17 over 6 months.
  • Documented corrective actions after network incidents, reducing operational downtime by 66% and improving overall network resilience.
  • Consistently monitored and tuned network performance using Microsoft Excel, leading to a 60% enhancement in data throughput speeds.
  • Led the configuration and deployment of Adobe Creative Suite, supporting more than 11 devices with zero major outages for three years.
  • Ensured high-performing operational efficiency by managing and optimizing network resources across 6 branch offices.
  • Monitored key performance indicators for network performance, identifying potential system bottlenecks and ensuring 99.9% uptime across critical business functions.

Affiliations

  • Completed certification in Network Infrastructure Management issued by standard, enhancing expertise in network zoning.
  • Attendee of the 2021 Cybersecurity and Network Zone Management Forum, discussing integration strategies for secure zone setups.
  • Certified Professional in Data & Network Vendor Management by Cedar Works, trained in enforcing SLAs to optimize cost reductions.
  • Certified Cisco Network Associate (CCNA) with a focus on network zone mapping and maintenance procedures.
  • Enrolled in the Adobe Creative Suite Master User Course to deepen proficiency in network mapping and monitoring tools.
  • Participant in the 2021 Network Zone Optimization Training Workshop with hands-on experience in bandwidth enhancements.
  • Member of the Network Operations and Working Group (NOWG) to stay updated on best practices in back-office network management.
  • Volunteer educator at framework, conducting free classes on network troubleshooting best practices for IT staff.
  • Received the OSHA for advanced understanding and management of service outages during network maintenance.
  • Contributed to 12 industry panels hosted by the Networking Tools Association on utilizing software tools for troubleshooting and incident management.

Certifications

  • Association for Project Management (APM)
  • CIW Network Technology Associate Certification
  • Dell EMC Certified Expert – Networking (DECE-N)
  • SonicWall Network Security Administrator (SNSA)
  • Microsoft Office Specialist (MOS)
  • Cisco Certified Internetwork Expert (CCIE)
  • Aruba Certified Mobility Associate (ACMA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA) Routing and Switching

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