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Skills

  • Client communication coaching
  • Team leadership in veterinary environments
  • KPI Tracking and Reporting
  • Operational improvement
  • Budgets
  • Relationship development
  • Practice revenue optimization
  • Staff Training Program Development
  • Project management
  • Profitability analysis

Work Experiences

  • Achieved a 44% reduction in expired products.
  • Conducted market analysis to inform client pricing adjustments, leading to a 29% increase in service utilization across participating clinics.
  • Audited practice billing procedures, identifying discrepancies and recovering over $2 in lost revenue within 18 months.
  • Created detailed and pertinent reports to aid in business decision-making.
  • Looked for industry trends on social media and through online sources.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Achieved 41% growth in website traffic.
  • Allocated resources strategically.
  • Advised on the introduction of wellness plans, which increased client retention by 51% and steady monthly cash flow.
  • Coached veterinary team members on customer communication strategies to improve client satisfaction scores by 45% within six months.

Summaries

  • Accomplished consultant with expertise in reducing veterinary practice overhead through smart vendor contract negotiations, saving clients an average of $18 annually.
  • Achieved improvements of up to 62% in gross revenue.
  • Achieved revenue increases of $3 across multiple clinics.
  • To increase productivity and job performance, be knowledgeable about best practices, leadership strategies, and employee motivation.
  • Achieved 80% growth in return visits over one year.
  • Applied a new client referral program.
  • Achieved $11 in annual cost savings.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Achieved results in under the past year.

Accomplishments

  • Led implementation of integrated clinic management systems, increasing operational integration and service efficiency by 30%.
  • Implemented client retention strategy, improving customer loyalty by 63% and reducing churn rate.
  • Introduced staff training protocols, leading to a 70% improvement in customer care and service delivery across 16 practices.
  • Trained veterinary staff across 13 clinics on new diagnostic tools, increasing diagnostic accuracy by 31%.
  • Partnered with 2 veterinary practices to introduce telemedicine solutions, enhancing client access to veterinary care by 59% across standard.
  • Evaluated and restructured clinic workflows, leading to a 69% improvement in staff efficiency and faster patient turnover.
  • Orchestrated the deployment of advanced diagnostic tools, increasing the accuracy of veterinary diagnostics by 64% across 10 sites.
  • Conducted equipment usage assessments, recommending upgrades to Power BI, which resulted in a 66% reduction in diagnostic time.
  • Consulted on system optimizations to reduce missed appointments, resulting in a 52% decrease in lost revenue for 8 locations.
  • Performed financial assessments for 9 veterinary clinics, uncovering cost-saving opportunities totalling 13 annually.

Affiliations

  • Jaycees
  • Member of Animal Agriculture Alliance
  • Project Management Institute
  • National Association of Social Workers
  • Membership in the International Association for Animal Hospice and Palliative Care (IAAHPC)
  • Task Force Collaborator with the Veterinary Entrepreneurship Academy
  • Rotary International
  • Certified Veterinary Practice Manager (CVPM) designation from VHMA
  • Association for Computing Machinery
  • Complete Cat Friendly Practice Certification by 2017

Certifications

  • Certified Public Accountant (CPA)
  • Certified Veterinary Acupuncturist (CVA) - Phoenix
  • Certificate in Practice Efficiency Optimization - Power BI
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Veterinary Practice Manager (CVPM) - 2024
  • Lean Six Sigma Green Belt Certification – Cedar Works
  • Certified Veterinary Pain Practitioner (CVPP) - 2017
  • Certificate in Veterinary Business Management - AVMA
  • Certified Canine Rehabilitation Practitioner (CCRP) - Columbus
  • Fear Free Certified Professional - 2019

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