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Skills

  • Analytical problem solver
  • Account management
  • Database management
  • Agile/SCRUM for product launches
  • B to B sales
  • Email marketing automation
  • Extensive personal network
  • Review of contracts
  • Content management systems (CMS)
  • Team training and development

Work Experiences

  • Oversaw the work of an efficient administrative team responsible for maintaining accurate sales, inventory, and order records.
  • Increased sales revenues to $14 for procedure services by utilizing effective negotiating skills.
  • Researched competitor products, services, and trends to target prospects in other territories.
  • Increased retail sales volume in my assigned territory by 11% through strategic budgeting and product promotion.
  • Kept financial controls in place, planned business operations, and kept expenses under control while identifying and pursuing opportunities to expand business operations and increase profits.
  • Kept track of customer purchasing patterns, market conditions, and competitor actions in order to adjust strategies and meet sales targets.
  • Oversaw targeted training programs aimed at informing employees about product features and service capabilities.
  • Revenue models, process flows, operations support, and customer engagement strategies were all under my control.
  • Met sales and service targets of $5 by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships.
  • Had weekly meetings with E-Commerce Product Sales Managers to figure out how to get around sales roadblocks.

Summaries

  • E-Commerce Product Sales Manager is a multi-talented E-Commerce Product Sales Manager who is consistently rewarded for planning and operational improvements.
  • Strict E-Commerce Product Sales Manager with framework supervisory experience of 16 years.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Strengths in team leadership and stakeholder engagement backed up by Miscellaneous training.
  • Over a 17-year career, I've built a strong track record as a performance-oriented sales leader.
  • Accomplished E-Commerce Product Sales Manager driven to lead sales teams to achieve record-setting revenue gains. Manage 12+ accounts, generating more than $13 in revenue per two years.
  • Achieved a 29% increase in sales speed.
  • Achieved a 29% improvement in ad performance.
  • Adept E-Commerce Product Sales Manager with a focus on building loyalty programs that enhance customer retention by 45%, elevating repeat purchase rates over the past year.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.

Accomplishments

  • Resolved product issue through consumer testing.
  • Implemented a customer referral program through the use of Salesforce, increasing referral sales by 31% over 6 months.
  • Built a social media engagement strategy to increase brand visibility, contributing to a 23% growth in site visits and a 28% increase in social-driven sales.
  • Formulated aggressive upselling and cross-selling campaigns, raising average order value (AOV) by 39% year-over-year.
  • Developed comprehensive onboarding programs for new hires, reducing ramp-up time for employees by 84% and increasing overall team productivity.
  • Led a team of 11 sales associates to achieve monthly sales targets, resulting in the company exceeding quarterly profits by over $16.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with the marketing team to design and implement a seasonal promotion strategy, achieving a 41% growth in holiday sales compared to 2017.
  • Implemented a dynamic pricing strategy by integrating Salesforce, resulting in a 51% increase in profit margins.
  • Leveraged standard to develop personalized email workflows for abandoned carts, resulting in a recovery rate of 82%, adding $5 to total revenue.

Affiliations

  • Retail E-commerce Venture Capital Network (REVCN)
  • Women in E-Commerce Network (WIEC)
  • Shopify Partners Program
  • Association for Supply Chain Management (APICS)
  • Freemason
  • UXPA International (User Experience Professionals Association)
  • American Society of Safety Professionals
  • E-Commerce Entrepreneurs Organization (EEO)
  • Project Management Institute (PMI) - Digital/E-Commerce Sector
  • Rotary International

Certifications

  • Conversion Rate Optimization (CRO) Professional Certification - system
  • Certified E-Commerce Fraud Prevention Specialist - metric
  • ServSafe
  • Certified Omnichannel Commerce Professional - initiative
  • Google Ads Search Certification - Google Skillshop
  • Certified Public Accountant (CPA)
  • Customer Success Management Certification – category
  • Digital Advertising Certification - Interactive Advertising Bureau (IAB)
  • E-Commerce Fulfillment & Logistics Specialist - procedure
  • Microsoft Certified Systems Engineer (MCSE)

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