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Skills

  • Budget management and fiscal planning
  • Team management
  • Automation of network configuration and monitoring
  • MS Office
  • Technical troubleshooting
  • Operational improvement
  • Business operations
  • IPv6 migration strategy
  • User support
  • Systems analyzation

Work Experiences

  • Effectively communicated with vendors in order to determine pricing and technical specifications for available hardware, software, and services.
  • Assisted in negotiating and securing $15 in vendor contracts, leading to a 49% reduction in service and equipment costs.
  • Collaborated with users to diagnose and resolve network and device issues, as well as to put in place established technical and procedural solutions.
  • Collaborated with stakeholders.
  • Kept track of system performance, such as network traffic, security, and capacity, and analyzed it.
  • Met with clients to determine the business and technical requirements for proposed system changes and technology purchases.
  • Consolidated network infrastructure in Columbus.
  • Boosted network speeds by 22%.
  • Boosted network performance for 8-site operations.
  • Achieved a downtime reduction of 61% in 2019.

Summaries

  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Strengths in budget management and risk assessment backed up by Telecommunications and Wireless training.
  • Achieved a reduction in operational downtime by 15%.
  • Advanced experience in telecommunications infrastructure risk mitigation, achieving a 72% decrease in security incidents affecting sensitive data.
  • Achieved significant customer satisfaction improvements.
  • Adept at securing multimillion-dollar contracts and driving telecom cost reduction strategies without sacrificing quality of service, cutting costs by $12 annually.
  • Cross-functional collaboration abilities of a team-player are consistently praised.
  • Over 13 years of hands-on experience working for Telecommunications and Wireless companies as a Senior Telecommunications Engineer.
  • Achieved up to 83% reductions in latency.
  • To provide exceptional user support, he is gifted in both technical troubleshooting and customer service.

Accomplishments

  • Created a comprehensive disaster recovery plan for 10 sites, ensuring 22% uptime compliance with industry requirements during emergencies.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Led technical team in the integration of VoIP and legacy systems following process, reducing downtime by 82% and providing a smooth experience for 13 employees.
  • Guided a project to enhance data center network resiliency, achieving zero network-related minutes of downtime for 13 consecutive months.
  • Managed initiative relationships to ensure on-time delivery of Tableau, resulting in 26% faster deployment and minimizing project delays.
  • Analyzed customer network usage data to guide enhancements, resulting in a 65% reduction in latency and a 14% increase in customer satisfaction over procedure.
  • Led team responsible for transitioning data center IP addressing scheme to IPv6, successfully managing the migration to avoid service disruptions and ensuring compliance.
  • Directed cross-functional team in the deployment of a cloud-based VoIP solution, improving call quality and decreasing operating expenses by $13.
  • Directed the network expansion project for 7 locations, ensuring optimized routing and improving overall system uptime by 59%.
  • Documented and resolved system which led to program.

Affiliations

  • Rotary International
  • National Society of Professional Engineers (NSPE) – Engineering Leadership Forum
  • Information Systems Security Association (ISSA) Member
  • Society of Human Resource Management
  • International Association of Administrative Professionals
  • International Engineering Consortium (IEC) – Panelist
  • National Association of Social Workers
  • Society of Cable Telecommunications Engineers (SCTE) – Broadband Forum Participant
  • International Council of Nurses
  • International Network Services Alliance (INSA)

Certifications

  • Juniper Networks Certified Specialist (JNCIS) – SP (Service Provider Routing and Switching)
  • Certified Data Center Professional (CDCP)
  • Certified Information Technology Infrastructure Library (ITIL) Expert - procedure
  • Certified Wireless Technology Specialist (CWTS)
  • Juniper Networks Certified Internet Professional (JNCIP) in Enterprise and Data Center
  • Google Associate Cloud Engineer
  • CompTIA Cloud+ Certification
  • Professional Cloud Network Engineer Certification
  • CompTIA A+ Technician
  • Cisco Certified Internetwork Expert (CCIE)

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