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Skills

  • Advanced knowledge of VPN technologies
  • Office installations
  • High-speed internet installation
  • Cross-functional team leadership
  • Cloud integration with MPLS networks
  • Regulatory compliance
  • Firewall and security infrastructure management
  • Estimate generation
  • 5G network rollout and troubleshooting
  • Customer Satisfaction Improvement Initiatives

Work Experiences

  • Assisted in negotiating vendor contracts.
  • Collaborated with users to diagnose and resolve network and device issues, as well as to put in place established technical and procedural solutions.
  • Completed project for Northwind within procedure.
  • Set up and maintained systems as well as analyzed user requirements.
  • Met with clients to determine the business and technical requirements for proposed system changes and technology purchases.
  • Authored technical documentation for network architecture and operation protocols, positively impacting knowledge-sharing and team productivity by 72%.
  • Achieved results for Cedar Works over a 2017 period.
  • Cut manual efforts by 51%.
  • Achieved 18% faster incident response times.
  • Preventive maintenance, backup, and data recovery procedures were developed and implemented by me.

Summaries

  • Cross-functional collaboration abilities of a team-player are consistently praised.
  • Applied innovative latency management solutions.
  • Bolstered operations efficiency.
  • A capable team player who can work with little to no supervision.
  • Boosted junior team performance by 85% %.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Clear understanding of workflow optimization and process improvement as well as project management training.
  • Achieved a 33% decrease in security incidents.
  • Advanced scaling methods.
  • Boosted customer experience satisfaction by 74% %.

Accomplishments

  • Led team responsible for transitioning data center IP addressing scheme to IPv6, successfully managing the migration to avoid service disruptions and ensuring compliance.
  • Documented and resolved system which led to program.
  • Led technical team in the integration of VoIP and legacy systems following process, reducing downtime by 82% and providing a smooth experience for 13 employees.
  • Resolved product issue through consumer testing.
  • Directed the network expansion project for 7 locations, ensuring optimized routing and improving overall system uptime by 59%.
  • Reduced TCO by designing efficient, energy-saving data center architectures, enabling 36% reduction in long-term operational expenses.
  • Spearheaded the deployment of cutting-edge telecom routing hardware to support a global network expansion in the Pacific Northwest, increasing network capacity by 54%.
  • Worked in close collaboration with software and infrastructure teams to develop API-driven network provisioning, reducing provisioning times by 47%.
  • Developed and implemented network performance KPIs to track system health and user experience, leading to 44% improvement in network reliability.
  • Directed cross-functional team in the deployment of a cloud-based VoIP solution, improving call quality and decreasing operating expenses by $13.

Affiliations

  • Telecommunications Certification Organization (TCO) – ITIL
  • Project Management Institute (PMI) – Certified Professional (PMP)
  • Information Systems Security Association (ISSA) Member
  • Association for Cloud and Network Resiliency (ACNR) – Annual Symposium Participant
  • Association for Passive Optical LAN (APOLAN) – Certification
  • Fiber Broadband Association – Official Professional Member
  • Association of Information Technology Professionals
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • BICSI – Registered Communications Distribution Designer (RCDD)

Certifications

  • First Aid/CPR Certified
  • Certified Wireless Technology Specialist (CWTS)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • ServSafe
  • Certified Data Center Professional (CDCP)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Microsoft Certified: Azure Administrator Associate

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