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Skills

  • Electronic Health Records (EHR) management
  • Patient consultation
  • Insulin medication assistance
  • Client recovery tracking and improvement
  • Client intake process optimization
  • Crisis plan implementation
  • Advocacy for underserved populations
  • Conflict resolution and mediation skills
  • Grant writing and fundraising strategies
  • Discharge planning and continuity of care

Work Experiences

  • Administered medications orally, intravenously, and intramuscularly, and tracked responses to address new concerns.
  • Achieved a 21% reduction in homelessness in Phoenix.
  • Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices.
  • Followed strict safety precautions by calculating the correct dosages before administering medications.
  • Audited charts and reviewed clinical documents to ensure accuracy.
  • Updated patient charts with data such as medications using QuickBooks in order to keep records current and support accurate treatments.
  • Was in charge of providing direct care to up to 12 patients on a 2-bed medical-surgical unit, delegating nursing assignments, and supervising a team of nurses, LPNs, technicians, and unit clerks.
  • Authored a best practice manual for case management that was adopted by 14 regional offices, standardizing care across locations.
  • Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over 18 patients on a daily basis.
  • Observed and reported on the patient's condition, progress, and medication side effects to accurately document updates.

Summaries

  • Within Miscellaneous, senior Case Manager Supervisor and outstanding performer in budget management and cross-functional collaboration.
  • Case Manager Supervisor with 12 years of successful vendor management and risk assessment experience.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Achieved 61% case resolution rate.
  • Dedicated, hardworking, and experienced method Registered Nurse with experience in patient care, medication monitoring, and treatment management.
  • Case Manager Supervisor with 7 years of experience treating patients and coordinating care with other healthcare professionals.
  • Proven track record of using critical thinking, analysis, and medical knowledge to provide exceptional care in high-pressure situations.
  • Registered Nurse, Oregon Board-Certified, with 9 years of experience providing high-quality care to patients in procedure and standard care units.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.

Accomplishments

  • Increased closure rate for complex or high-risk cases by 54% by adopting modified mediation techniques and conflict resolution best practices.
  • Developed dashboards for performance monitoring using Asana, tracking case resolution times and client satisfaction, resulting in a 80% improvement.
  • Mentored and trained 5 case managers, improving their case resolution times and boosting overall team performance by 60%.
  • Acted as a state liaison for regulatory compliance reviews, achieving a compliance rate of 59% by ensuring full adherence to procedure.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Analyzed key case performance metrics, identifying trends that led to the implementation of more effective case management strategies, contributing to framework.
  • Mediated between clients, families, and service providers in high-stress situations to achieve consensus-driven solutions, reducing disputes by 75%.
  • Championed crisis de-escalation workshops that enhanced case manager capabilities, resulting in fewer emergency escalations by 69% over one year.
  • Reduced staff burnout by implementing workload balancing initiatives, resulting in a 77% improvement in employee retention rates.
  • Managed a case manager workload policy that reduced turnover by 30%, fostering a more efficient and supported workforce in 2024.

Affiliations

  • Family & Children's Services Agency Affiliations
  • Freemason
  • Association of Information Technology Professionals
  • Association for Community Organization and Social Administration (ACOSA)
  • Association for Managerial Leadership in Human Services
  • Jaycees
  • Managed Care Risk Management Certification
  • Society for Hospital Social Work Directors and Case Managers
  • Social Work Hospice & Palliative Care Network (SWHPN)
  • Commission for Case Manager Certification (CCMC)

Certifications

  • Certified Managed Care Nurse (CMCN) - metric
  • Certified Business Analysis Professional (CBAP)
  • Cisco Certified Network Associate (CCNA)
  • Care Coordination and Transition Management (CCTM) Certification - standard
  • Certification in Integrated Behavioral Health method
  • Certified Leadership Professional in Case Management (CLPCM) Vantage
  • Supervision and Leadership in Social Work Training procedure
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • Certified Professional in Healthcare Quality (CPHQ) – National Association for Healthcare Quality

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