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Skills

  • Documenting and reporting with Jira
  • Women's health exams
  • Case file auditing and compliance checks
  • Patient consultation
  • Trauma recovery
  • Complex case negotiation and resolution
  • Preventative health
  • Conflict resolution and mediation skills
  • Caseload management for high-risk clients
  • Hospital readmission reduction strategies

Work Experiences

  • Was in charge of patient care from admission to discharge, including patient assessments, care planning, health education, and discharge support, in order to provide comprehensive care to over 18 patients on a daily basis.
  • Medication and IV administration, catheter insertion, and airway management were among the interventions I implemented.
  • Gave patients, families, and caregivers information on diagnosis and prognosis, treatment options, disease process and management, and lifestyle choices.
  • Administered various therapies and medications in accordance with physician orders and treatment plans.
  • Accomplished this in 2016.
  • Oversaw and managed 7 clinical and support staff in patient care activities while maintaining a high level of staff morale and professionalism.
  • Achieved 20% improvement in client case handling.
  • Boosted engagement rates by 85%.
  • Physical assessments, medication, and chronic disease management were all part of my care for home health patients.
  • Analyzed and restructured client assessment methods, which increased assessment accuracy by 85% and decreased turnover rates for underserved cases.

Summaries

  • Leader who prioritizes quality and efficiency.
  • Expert in all aspects of patient care, with a track record of success in collaborating with multidisciplinary teams to develop care plans aimed at assisting patients in recovering from medical or surgical procedures as well as managing complex mental illnesses.
  • Achieved a 80% rise in service efficiency.
  • Assisted in securing vital community resources that increased service access by 15% and strengthened relationships with local organizations.
  • Flexible and adaptable to changing patient needs and conditions.
  • With strong attention to detail, clinical expertise, and emergency response experience, she is adaptable and resilient.
  • Adept at coordinating multi-disciplinary teams, enhancing crisis response efficiency by 30%, and increasing client safety by 55%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at coordinating multi-disciplinary teams.
  • Achieved a 55% reduction in average time to close high-risk client cases.

Accomplishments

  • Analyzed key case performance metrics, identifying trends that led to the implementation of more effective case management strategies, contributing to framework.
  • Led departmental initiatives that increased client satisfaction rates by 35%, as tracked through quarterly surveys and feedback processes.
  • Mentored and trained 5 case managers, improving their case resolution times and boosting overall team performance by 60%.
  • Standardized case documentation protocols across 13 offices, which improved compliance with standard and reduced auditing errors by 54%.
  • Managed a case manager workload policy that reduced turnover by 30%, fostering a more efficient and supported workforce in 2024.
  • Collaborated with team of 16 in the development of process.
  • Increased closure rate for complex or high-risk cases by 54% by adopting modified mediation techniques and conflict resolution best practices.
  • Collaborated with process to implement streamlined client intake processes, reducing intake times by 21% and enhancing overall client satisfaction.
  • Consistently recognized by executive leadership for exceeding case resolution Key Performance Indicators (KPIs) by 71% over the past year.
  • Worked closely with medical and psychological professionals to develop targeted intervention plans, resulting in a 59% improvement in recovery outcomes for high-risk clients.

Affiliations

  • Association of Social Work Boards (ASWB)
  • Society for Social Work Leadership in Healthcare
  • Association for Supply Chain Management (APICS)
  • American Society of Safety Professionals
  • Toastmasters
  • American Board of Examiners in Clinical Social Work (ABECSW)
  • Managed Care Risk Management Certification
  • American Marketing Association
  • Association for Managerial Leadership in Human Services
  • The Joint Commission Certified Case Manager (JCCM)

Certifications

  • Cisco Certified Network Associate (CCNA)
  • Certification in Integrated Behavioral Health method
  • Salesforce
  • SHRM Certified Professional (SHRM-CP)
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Care Coordination and Transition Management (CCTM) Certification - standard
  • Certified Addiction Specialist (CAS) - initiative
  • Licensed Clinical Social Worker (LCSW) – standard
  • ServSafe

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