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Skills

  • Conflict deescalation
  • Human Trafficking Interdiction
  • Restricted item searches
  • Dictating 12 wpm
  • Conflict handling
  • Predictive Data Modeling
  • Sexual assault victim counseling
  • Weather prediction
  • Vendor relationship management
  • Dietary restrictions

Work Experiences

  • Developed and deployed a new CRM system.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Collaborated with process to deploy customized cloud backup solutions, reducing data recovery timeframes by 75%.
  • Collaborated with leadership to develop IT budgets, reducing non-core technology expenses by 80%.
  • Assessed IT infrastructure of Boston-based organizations.
  • Collaborated with program customers to determine their needs and deliver initiative service.
  • Conducted vendor negotiations for IT services.
  • Advised board members on technology investments that resulted in a 28% increase in annual profitability.
  • Advised board members on technology investments.
  • Designed virtualization strategies for procedure, resulting in a 34% decrease in hardware costs.

Summaries

  • Customized ERP systems based on stakeholder needs.
  • Consulted small and medium enterprises on digital transformation.
  • Comprehensive experience in ERP system configurations, achieving operational efficiencies that increased output by 43% across Miscellaneous.
  • Achieved zero violations during audits.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at vendor negotiations, responsible for securing IT services that saved the company $3 over a three years.
  • Advised numerous clients on the implementation of SaaS solutions, reducing operational costs by $17 annually through efficient system adoption.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Accelerated project timelines by 60%.

Accomplishments

  • Trained 18 staff and team leaders on Agile processes, resulting in better inter-department communication and faster project delivery.
  • Collaborated with network specialists to build a scalable, secure infrastructure, reducing predictive operational risks by 78%.
  • Implemented resource-monitoring protocols to identify performance bottlenecks, reducing downtime in critical IT services by 54%.
  • Developed and executed IT budgeting strategies, ensuring optimal use of resources, reducing operational costs by 49% over the past year.
  • Transitioned existing IT systems from physical servers to cloud-based solutions, reducing annual infrastructure costs by 63%.
  • Identified and mitigated 11 cybersecurity threats through proactive threat intelligence assessments, cutting malware incidents by 57% during Qcategory 2021.
  • Directed the implementation of ITIL-based service management processes, leading to a 44% reduction in critical incidents.
  • Achieved an average of 6/10 in post-project client feedback by maintaining strong customer communication throughout the software implementation process.
  • Led a remote IT team across 6 regions to optimize cross-platform integrations for Power BI, achieving a 8/10 client satisfaction score.
  • Led the planning, budgeting, and execution of a $11 IT infrastructure upgrade project, completed 3% under budget with no service disruption.

Affiliations

  • Association of Cloud Professionals
  • Project Management Institute
  • International Council on Systems Engineering (INCOSE) - IT Chapter
  • Global IT Professionals Association (GIPA)
  • Forum of Incident Response and Security Teams (FIRST)
  • International Association for Computer Information Systems (IACIS)
  • Scrum Alliance
  • CompTIA Membership for IT Professionals
  • Cloud Native Computing Foundation (CNCF)
  • American Medical Informatics Association

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Cloud Security Professional (CCSP)
  • SAP Certified Technology Associate
  • CompTIA A+ Technician
  • Certified Information Security Manager (CISM)
  • Certified in Risk and Information Systems Control (CRISC)
  • Apple Certified Associate (ACA)
  • Project Management Professional (PMP)
  • Microsoft Certified: Azure Administrator Associate
  • Certified Business Analysis Professional (CBAP)

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