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Skills

  • Supervision
  • Communication skills
  • Business operations
  • Place settings
  • Organization
  • First Aid/CPR
  • Stocking and replenishing
  • Beverage preparation
  • Team management
  • Conflict resolution

Work Experiences

  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Used sales techniques such as suggestive selling and others.
  • Actively participated in monthly meetings with senior management.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Collaborated with the kitchen and floor staff to ensure timely delivery of food and beverages during high-volume events for 16-plus guests.
  • Looked for industry trends on social media and through online sources.
  • Championed sustainability initiatives by introducing eco-friendly alternatives behind the bar, earning recognition as a OSHA venue.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Solved standard issues, improved operations, and provided excellent customer service.
  • Consistently curated a team-focused work culture.

Summaries

  • Adept Senior Bar Steward with a well-rounded skill set in vendor relations and cost-saving strategies. Negotiated with suppliers, securing top-tier selections for an expanded bar menu while lowering liquor costs by $17 annually.
  • Maintain a clean environment by keeping tables and floors clean, keeping supplies stocked, and delivering requested items quickly.
  • Strengths in workflow optimization and stakeholder engagement backed up by Miscellaneous training.
  • 6 years of experience as a talented table busser.
  • Accomplished Senior Bar Steward.
  • Adept at overseeing bar operations.
  • Dining Room Attendant with 15 years of experience working in a food service environment.
  • To foster customer satisfaction, highly skilled in providing excellent guest service and catering to seating preferences and special requests.
  • Collaborated with event coordinators.
  • Boosted customer loyalty by 74% within 9 months.

Accomplishments

  • Increased profitability by 80% through effective upselling techniques and employee incentives tied to sales performance.
  • Introduced a new inventory management system, leading to a 18% reduction in beverage wastage within 12 months.
  • Developed and maintained vendor relationships, securing 5% discounts on bulk orders and reducing overall procurement expenditure by 3.
  • Led a successful transition to eco-friendly glassware alternatives, saving 17 dollars annually on bar supplies while maintaining service quality.
  • Reduced overall liquor procurement costs by 49% through renegotiated vendor agreements and bulk purchasing strategies.
  • Consistently increased bar revenue by 79% through innovative menu design and strategic promotional offers.
  • Collaborated on a bar refurbishment plan that increased seating capacity by 28% without compromising on space efficiency.
  • Expanded the bar’s offering of craft beers and rare spirits, resulting in a 21% increase in sales among high-spending customers.
  • Utilized customer feedback to fine-tune the presentation of high-end beverages, increasing per-drink margins by 30%.
  • Documented and resolved program which led to category.

Affiliations

  • Affiliate of the Global Hospitality Managers Forum
  • Certified Food and Beverage Executive (CFBE)
  • Bar Leadership Certificate Program from Harbor & Co.
  • Participant in Hospitality Industry Networking Events (HINE)
  • International Center for Alcohol Policies (ICAP)
  • Certified Hospitality Supervisor (CHS) - Lean
  • Society of Women Engineers
  • Member of the Hospitality Financial and Technology Professionals (HFTP)
  • Project Management Institute
  • Society of Human Resource Management

Certifications

  • Project Management Professional (PMP)
  • Event & Venue Management Certification - Cedar Works
  • Certified Public Accountant
  • Certified Cicerone®
  • RBS (Responsible Beverage Service) Certification - Seattle
  • CompTIA Network+
  • Certified Executive Bartender (CEB) - Meridian
  • SHRM Certified Professional (SHRM-CP)
  • Microsoft Certified Systems Engineer (MCSE)
  • Level 3 Award in Wines – Wine & Spirit Education Trust (WSET)

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