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Skills

  • MS Office
  • Beverage preparation
  • Cost reduction strategies
  • Buffet servicing
  • Sales forecasting
  • Stocking and replenishing
  • Communications
  • Dining room cleanliness
  • Sanitation standards
  • Staff scheduling

Work Experiences

  • Gave out product samples, answered questions, and assisted customers in finding what they needed.
  • Kept track of the temperature in the cases, shelves, and storage areas, and reported any problems to the manager.
  • Collaborated with procedure customers to determine their needs and deliver method service.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Championed sustainability initiatives.
  • Achieved no violations in 18 years.
  • Achieved results over 17 years.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Kept enough condiments on hand and well-stocked drink stations to keep service flowing smoothly.
  • Transported ServiceNow to two years customer locations.

Summaries

  • Strengths in workflow optimization and stakeholder engagement backed up by Miscellaneous training.
  • Accomplished Senior Bar Steward.
  • Within Miscellaneous, senior Senior Bar Steward and outstanding performer in stakeholder engagement and team leadership.
  • Senior Bar Steward with 8 years of experience who is enthusiastic and driven.
  • Bartending professional with 8+ years’ experience.
  • Adept at managing 7+ events.
  • Achieved a 52% boost in seasonal and specialty drink sales.
  • Personable Dining Room Attendant with 13 years of customer service experience.
  • Excellent customer service and loyalty maximization while keeping dining rooms ready for any need.
  • Costs were consistently reduced while profits were increased.

Accomplishments

  • Resolved product issue through consumer testing.
  • Collaborated on a bar refurbishment plan that increased seating capacity by 28% without compromising on space efficiency.
  • Introduced a new inventory management system, leading to a 18% reduction in beverage wastage within 12 months.
  • Conducted Beverage Sales Analysis, identifying top-selling products and boosting profitability by 18% across all shifts.
  • Designed and executed staff training sessions focused on mixology, advancing the skills of 2 new employees in the bar team.
  • Achieved a 57% higher customer return rate by implementing a tailored loyalty rewards program aimed at regular patrons.
  • Reduced customer wait times at peak hours by streamlining the checkout process and introducing ServiceNow, leading to a 41% enhancement in service efficiency.
  • Worked with the marketing team to integrate locally sourced ingredients into seasonal drinks, thus improving local patronage by 71%.
  • Established and enforced health and safety protocols in line with local regulations, achieving a compliance score of 76% during annual health inspections.
  • Supervised new bar layout design, improving staff mobility and increasing beverage prep speed by 27%.

Affiliations

  • Bartenders' Health and Safety Network
  • Association of Bar Managers & Owners
  • Society of Women Engineers
  • Association for Computing Machinery
  • Member of the Hospitality Financial and Technology Professionals (HFTP)
  • Jaycees
  • Toastmasters
  • Distillers Bar Management Guild
  • Health and Safety Executive Certified (category)
  • First Aid Training Certified (2017) by Meridian

Certifications

  • Conflict Resolution for Hospitality Professionals
  • Certified Cicerone®
  • Certified Public Accountant (CPA)
  • RBS (Responsible Beverage Service) Certification - Seattle
  • CompTIA Network+
  • Certificate in Hospitality Marketing Concepts - Brightline
  • Certified Hospitality Supervisor (CHS) - American Hotel & Lodging Educational Institute
  • Alcohol Server Permit - Seattle
  • Apple Certified Associate (ACA)
  • Certified Public Accountant

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