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Skills

  • Emergency response planning
  • Crisis management and disaster recovery planning
  • Flight scheduling and gate assignment
  • Project organization
  • Team building
  • System equipment
  • Process improvement
  • Data-driven decision making
  • Supervision
  • Advanced proficiency in HubSpot for airport operations

Work Experiences

  • Coordinated VIP movements within the airport.
  • Oversaw a team of skilled kitchen workers who prepared and served meals.
  • Adhered to company policies.
  • Decreased operational disruptions due to absences by 65%.
  • Achieved results within two years.
  • Achieved results over the past year.
  • Decreased time to full productivity by 4 days.
  • Achieved a 43% increase in ground-time efficiency.
  • Coordinated logistical requirements for international flights.
  • Implemented a metric program and effectively managed employee errors, resulting in a 15% reduction in overall waste.

Summaries

  • Hardworking Kitchen Supervisor dedicated to providing exceptional food to maximize guest satisfaction.
  • Within Miscellaneous, senior Airport Supervisor and outstanding performer in client relations and project management.
  • Dedicated kitchen manager with strong leadership and organizational abilities.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Adaptable Airport Supervisor with demonstrated ability in emergency preparedness, developing evacuation plans and improving safety response times by 74% in Austin.
  • Achieved cost savings through efficient staff training.
  • Achieved a complaint resolution rate of 55%.
  • Multitasking expert with a methodical approach.
  • Dedicated to increasing team productivity while adhering to strict presentation and taste guidelines.
  • Accomplished Airport Supervisor with a proven track record in optimizing ground operations and reducing lost baggage incidents by 12% through process improvements.

Accomplishments

  • Optimized the use of existing maintenance scheduling software, improving equipment uptime by 30% and extending lifecycle of key airport assets.
  • Directed a multi-department task force during an emergency evacuation drill, ensuring full compliance with TSA and FAA regulations and improving readiness by 15%.
  • Collaborated with team of 10 in the development of process.
  • Achieved a 47% successful resolution rate for passenger complaints by adhering to FAA regulations and enhancing customer service protocols.
  • Developed an emergency response plan used during procedure, resulting in zero injuries and minimal disruption to airport operations.
  • Led the implementation of new customer service software system, improving customer satisfaction ratings by 57% over the past year.
  • Developed a weather-related delay response protocol that reduced average passenger delays by 81% in the past year.
  • Successfully managed the launch of an updated baggage handling system, reducing misdirected baggage instances by 51%.
  • Facilitated successful completion of Scrum Master for 3 staff members, improving overall compliance and reducing safety incidents by 73% in two years.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Airport Ground Services Association (AGSA)
  • American Society of Safety Professionals (ASSP)
  • International Association of Administrative Professionals
  • National Safety Council (NSC)
  • Airports Council International (ACI)
  • Postgraduate Aviation Management Program Alumni Network – program
  • Occupational Safety and Health Administration (OSHA) Certifications
  • American Association of Airport Executives (AAAE)
  • American Society of Safety Professionals
  • Society of Human Resource Management

Certifications

  • Airport Operations Specialist Training QuickBooks – category
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)
  • FAA Part 139 Certified 2020 – program
  • Maintenance Management Certification – framework
  • Certified Ground Safety Professional (CGSP) – Ironclad Systems
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Airport Operations Diploma – standard
  • CompTIA A+ Technician
  • Certified Executive Leadership Professional – Beacon Labs

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