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Skills

  • Team management
  • Cleaning procedures
  • Audit Accuracy and Compliance
  • Regulatory compliance
  • Problem resolution
  • First Aid/CPR
  • Budgets
  • Relationship development
  • Proficient in Workday
  • Supervision

Work Experiences

  • Cut front-display overcrowding by 49%.
  • Was in charge of replacing damaged or missing products in a timely and efficient manner.
  • Achieved results within 18 months.
  • Collaborated with cross-department teams.
  • Totaled customer purchases and meticulously counted back currency and bills to reduce drawer errors by 18%.
  • Completed physical inventory counts each several months.
  • Collaborated with the merchandising team.
  • Based on customer requests.
  • Achieved highest accuracy rate across departments.
  • Adhered to store policy.

Summaries

  • Assisted customers in finding produce items quickly.
  • Adept at managing back-end operations.
  • Multilingual individual with a team-oriented personality and the ability to handle a variety of tasks, including shipments and customer payments.
  • With 17 years of experience, a responsible stocker with excellent blocking, facing, and customer service skills.
  • Gained customer loyalty by providing prompt assistance.
  • Achieved 15% reduction in spoilage.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Trained in customer service, multitasking, and high-volume work.
  • Accomplished Produce Department Associate known for designing appealing product displays that contributed to a 20% boost in department sales. Expert in working with merchandising teams to maximize store revenue.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Played a key role in maintaining department profitability by suggesting ways to improve cost control on perishable inventory.
  • Resolved customer queries about organic product benefits, contributing to a 56% increase in the sale of organic products.
  • Achieved Associate of the Month award in 9 months for excellence in customer service and departmental operations.
  • Monitored produce inventory and adjusted orders to avoid overstocking, reducing spoilage by 27%.
  • Created a training curriculum for staff on organic produce processing, resulting in a 80% decrease in incorrect product handling.
  • Resolved product issue through consumer testing.
  • Boosted customer satisfaction by 82% by recommending seasonal local produce and providing detailed sourcing information.
  • Successfully managed and reordered inventory using Power BI to minimize product shortages, preventing potential sales loss valued at $12.
  • Spearheaded successful transition to new organic supplier, resulting in a cost savings of $9 annually.
  • Collaborated across departments to develop visual merchandising plans, increasing walk-in customer visits by 79%.

Affiliations

  • International Association of Administrative Professionals
  • Certified Professional in Fresh Food Logistics Lean
  • Local Agricultural Co-op Advisory Board Member
  • Produce Marketing Association
  • Society of Human Resource Management
  • Local Buyers and Growers Association
  • Retail Merchandising Institute 2023 Membership
  • American Society of Safety Professionals
  • National Grocers Association
  • Rotary International

Certifications

  • Safe Food Handler for Retail Associates - category
  • Institute of Food Hygiene Certificate
  • CompTIA A+ Technician
  • Produce Inventory Management and Control Training
  • Certified Local Produce Buyer - Summit Group
  • Basic Food Hygiene Certificate 2024
  • OSHA General Industry Food Safety Standards Course
  • First Aid/CPR Certified
  • HACCP (Hazard Analysis Critical Control Point) Certification
  • Retail Food Retail Specialist - Chicago

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