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Skills

  • Team liaison
  • Strong verbal communication
  • QuickBooks proficiency
  • Extremely organized
  • Methodology implementation
  • Conflict resolution
  • Code validation skills
  • Pricing tool development
  • Data entry
  • Crematory maintenance

Work Experiences

  • Provided emergency aid to hikers who were suffering from heat exhaustion and called for paramedics to transport them to the hospital.
  • On-site training was provided by me.
  • Was in charge of receiving, storing, transferring, and dispensing petroleum fuel products.
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Advised
  • Incorporated
  • In charge of day-to-day operations and equipment maintenance in the category department.
  • Solved
  • Ensured

Summaries

  • Dependable
  • Innovative
  • Expert
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • I worked on films that screened at Asians on Film Festival, Boston International Film Festival, Tri-Cities Fantastic Fest, and Mile High Horror Film Festival, among others.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • Seasoned
  • Resourceful
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Fluent in both English and Spanish.

Accomplishments

  • Created and administered a database for tracking employee attendance and leave requests, reducing manual errors and processing time by 50%.
  • Acted as the main point of contact for external clients and stakeholders, improving client satisfaction ratings by 19% through better communication.
  • Assisted in the formulation of annual budget forecasts, helping to reduce departmental deficits by 2 over one year.
  • Collaborated with team of 11 in the development of system.
  • Transformed paper-based HR documentation into a digitized system, cutting processing time by 17 days and improving accuracy.
  • Documented and resolved framework which led to metric.
  • Reduced client billing errors by automating invoice reconciliation, decreasing time spent on resolving discrepancies by 35%.
  • Resolved product issue through consumer testing.
  • Led the implementation of ERP system to streamline financial reporting and reduce close time by 4 days per month.
  • Played a vital role in maintaining a 23% employee retention rate by fostering positive office culture and implementing HR best practices.

Affiliations

  • Member, International Business & Finance Association (IBFA) – Actively participated in educational programs and discussions related to account reconciliation and cost management.
  • State Certified Bookkeeper, 2017 – Completed a rigorous certification process in partnership with initiative, honing skills in financial oversight and accurate record-keeping.
  • Volunteer Financial Officer, program – Ensured financial transparency and accuracy for annual audits and strategic funding initiatives aligned with organizational goals.
  • Attendee, Office Manager Leadership Summit Atlanta 2018 – Focused heavily on streamlining office workflows and using data-driven approaches to meet departmental goals.
  • Certified QuickBooks ProAdvisor, 2018 – Assisted small businesses in adopting secure financial management software solutions to streamline operations and monthly close activities.
  • Co-chair, Professional Development Day at Meridian – Spearheaded the organization and execution of company-wide training targeting office procedures and financial handling.
  • Networking Participant, Bookkeepers Network Columbus Chapter – Collaborated with industry peers by attending local meetups focused on tax code updates and training.
  • Member, Institute of Financial Operations (IFO) – Participated in webinars and sessions focused on improving accounts payable processes and internal controls.
  • Event Organizer, Phoenix Office Managers Forum – Coordinated professional development events for fellow office managers to enhance team management and task delegation.
  • Member, American Payroll Association (APA) – Involvement in payroll practices and compliance training to adopt evolving industry standards for office payroll operations.

Certifications

  • Certified Payroll Professional (CPP) – American Payroll Association
  • Basic Accounting Certificate method
  • Financial Modeling & Valuation Analyst (FMVA)
  • Certified Management Accountant (CMA)
  • Certified Bookkeeping Professional (CBP) - Lakeside Partners
  • Bookkeeper Certification - National Association of Certified Public Bookkeepers (NACPB)
  • Certificate in Data Analytics for Business Professionals
  • Certified Professional Bookkeeper (CPB)
  • Certified Digital Office Assistant (CDOA)
  • Certified Protection Officer (CPO)

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