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Skills

  • Staff development
  • Conflict resolution
  • Cash flow management
  • Clean driving record
  • Team liaison
  • Skilled in HubSpot
  • Home and hospital removals
  • Pricing tool development
  • Crematory maintenance
  • Customer-oriented

Work Experiences

  • Effectively controlled the release of proprietary and confidential information for general client lists.
  • Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts.
  • Successfully led key projects that yielded a category.
  • Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
  • Reduced
  • Won
  • Identified appropriate metric solutions within the anticipated price range by determining customer needs through careful and active listening skills.
  • Kept track of everything.
  • In charge of day-to-day operations and equipment maintenance in the category department.
  • On-site training was provided by me.

Summaries

  • Innovative
  • Collaborate with commercial lenders to achieve sales targets.
  • Multi-tasking and self-motivated leader who designs and develops powerful print and graphic media materials with keen attention to detail, articulate communication skills, and strong aesthetic sense.
  • dependable self-starter looking for a position as a customer resolution specialist with a forward-thinking company.
  • For future mailings and newsletters, the database has been updated with updated addresses and other alumni contact information.
  • Adaptive quality assurance specialist who uses cutting-edge methods and techniques to boost productivity, customer satisfaction, and profits.
  • A quick study who has worked in a variety of design fields to help companies strengthen their brands and grow their revenue.
  • Service-driven
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Customer service specialist with 6 years of process experience who is dedicated and detail-oriented.

Accomplishments

  • Increased sales 18% over 18 months.
  • Managed payroll and billing for 11 employees and contractors, maintaining detailed records and achieving a 27% error-free rate.
  • Organized and managed office events aimed at team building, earning the company an award for team engagement in 2017.
  • Led the implementation of ERP system to streamline financial reporting and reduce close time by 4 days per month.
  • Reduced manual paperwork by 77% through the implementation of an automated filing system, raising overall office productivity.
  • Resolved product issue through consumer testing.
  • Collaborated with team of 11 in the development of system.
  • Used QuickBooks to track billing, expenses, and vendor payments, cutting processing time by 18 hours weekly.
  • Played a vital role in maintaining a 23% employee retention rate by fostering positive office culture and implementing HR best practices.
  • Transformed paper-based HR documentation into a digitized system, cutting processing time by 17 days and improving accuracy.

Affiliations

  • Member, Office Management Improvement Task Force Atlanta – Assisted in research projects aimed at modernizing document storage, office procurement, and internal processes.
  • Board Member, Women in Business Network – Assisted in organizing monthly meetings and networking events focused on leadership and financial management in office settings.
  • Member, Society for Human Resources Management – Gained insights into the alignment of office policies with HR best practices, heightening recruitment and talent management efforts.
  • Alumni Speaker, Annual Office Management Conference 2016 – Shared insights on implementing effective KPI metrics and advancing careers through financial management excellence.
  • Member, Association of Certified Professional Accountants (AICPA) – Actively participated in local chapter events to stay up-to-date with best practices in financial reporting and bookkeeping.
  • Co-chair, Professional Development Day at Meridian – Spearheaded the organization and execution of company-wide training targeting office procedures and financial handling.
  • Member, International Business & Finance Association (IBFA) – Actively participated in educational programs and discussions related to account reconciliation and cost management.
  • Event Organizer, Phoenix Office Managers Forum – Coordinated professional development events for fellow office managers to enhance team management and task delegation.
  • Member, Institute of Financial Operations (IFO) – Participated in webinars and sessions focused on improving accounts payable processes and internal controls.
  • State Certified Bookkeeper, 2017 – Completed a rigorous certification process in partnership with initiative, honing skills in financial oversight and accurate record-keeping.

Certifications

  • Bookkeeper Certification - National Association of Certified Public Bookkeepers (NACPB)
  • Certified Payroll Specialist (CPS)
  • Certified Bookkeeping Professional (CBP) - Lakeside Partners
  • Administrative Assistant Certification Program
  • Certification in Inventory and Supply Chain Management
  • Certificate in Data Analytics for Business Professionals
  • Certified Administrative Professional (CAP)
  • Certified Management Accountant (CMA)
  • Certificate in Business Accounting (CBA)
  • QuickBooks Certified User

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