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Skills

  • Team training and development
  • Budgets
  • Third-party collaboration
  • Cross-functional team collaboration
  • Project organization
  • Communications
  • Client dispute management with creditors
  • Operational improvement
  • Regulatory compliance
  • Team management

Work Experiences

  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Conducted one-on-one financial coaching sessions.
  • Achieved a 51% reduction in debt default rates.
  • Answered 5 calls per three years to help customers with their questions and concerns.
  • Addressed individual client needs.
  • Oversaw the delivery of procedure project by program team, which resulted in system.
  • Accomplished within the first three years.
  • Authored monthly educational newsletters.
  • Analyzed credit reports to identify issues and devised debt consolidation and reduction strategies for clients.
  • Achieved results over several months.

Summaries

  • Achieved 74% course completion rates.
  • Accomplished results within two years.
  • Addressed individual client needs.
  • Achieved a 68% increase in staff credit recovery.
  • Collaborated with community leaders.
  • Analyzed financial trends.
  • Credit Education Specialist is a multi-talented Credit Education Specialist who is consistently rewarded for planning and operational improvements.
  • Achieved a 72% success rate in removing invalid derogatory marks.
  • Authored highly-informative newsletters on credit education, driving a 27% boost in engagement through the dissemination of actionable credit tips and advice.
  • Achieved an average score increase of 8 points.

Accomplishments

  • Built client-focused credit improvement frameworks that helped 4 individuals raise their credit scores by an average of 15 points within one year.
  • Developed and maintained long-term financial strategies that led to 84% improvement in client credit scores within one year.
  • Implemented innovative tracking tools for client financial progress, providing measurable results and improving reporting accuracy by 79%.
  • Led 16 credit repair webinars, expanding access to financial education across underserved demographics by 19%.
  • Documented and resolved category which led to metric.
  • Resolved product issue through consumer testing.
  • Conducted personalized one-on-one financial coaching sessions, helping clients reduce debt obligations by an average of $4 within the past year.
  • Collaborated with team of 3 in the development of category.
  • Spearheaded debt management plans that led to an average debt payoff of $17 per client within one year, boosting company success rates.
  • Optimized client outreach strategies through digital platforms, resulting in 38% increase in engagement and attendance for virtual credit workshops.

Affiliations

  • Freemason
  • Participant in financial literacy campaigns with the Consumer Action Network (CAN)
  • Member of the National Association of Certified Credit Counselors (NACCC), 2017 – Present
  • Volunteer counselor with process providing free credit education workshops
  • Affiliate of the Society for Financial Education and Professional Development (SFEPD)
  • International Council of Nurses
  • Member of the American Association of Debt Management Organizations (AADMO), promoting ethical credit education practices
  • Rotary International
  • Recurring attendee of continuing education seminars with the Institute for Financial Literacy (IFL)
  • International Association of Administrative Professionals

Certifications

  • Payment Compliance and Credit Specialist Certification - standard
  • Financial Education Specialist (FES) Certification - process
  • Debt Resolution Specialist Certification - Ironclad Systems
  • Accredited Financial Counselor (AFC) - 2016 from AFCPE
  • ServSafe
  • Cisco Certified Internetwork Expert (CCIE)
  • Salesforce
  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Certified Housing Counselor (CHC) - system

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