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Skills

  • Business operations
  • Collections management
  • Insurance billing
  • Vendor management
  • Communications
  • Effective team collaboration
  • Project organization
  • MS Office
  • Customer service
  • Administrative support

Work Experiences

  • Acted as a liaison between the HOA board and homeowners, leading to a 95% increase in member satisfaction over 2021.
  • Met with landowners to secure mineral rights and allow companies to drill on privately owned land.
  • Attended meetings with various committees to discuss and resolve legal and environmental issues.
  • Maintained a thorough understanding of the competition by evaluating market conditions and trends on a regular basis.
  • Was in charge of coordinating general maintenance and repairs to keep the facilities functional and appealing.
  • Achieved the highest possible net operating income by implementing cost controlled and revenue improvement programs.
  • Was in charge of supervising and coordinating the work of Senior Community Association Managers and Senior Community Association Managers in order to maximize productivity and improve results.
  • Was in charge of the day-to-day operations, maintenance, and administration of several properties.
  • Was in charge of the budgeting process for 3 properties.
  • Achieved Outstanding Service Award in 2015 for excellent community engagement, increasing participation in meetings, events, and volunteer programs by 48%.

Summaries

  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Category and standard have a proven track record.
  • Strategic thinker with expertise in quality assurance.
  • Provides exceptional framework coordination and attention to detail.
  • Detail-oriented, organized, and self-motivated professional capable of building and strengthening relationships with owners, companies, and government agencies.
  • Expert in method with a strong aptitude for launched and coordinated.
  • Bringing 8 years of relevant experience to the table, as well as a results-oriented, quality-driven approach.
  • Strong technical skills and experience in quality assurance.
  • Looking forward to taking on a new challenge with a successful team.
  • Collaborated with tenants, owners, and service providers to consistently meet property management requirements.

Accomplishments

  • Collaborated with vendors for sustainable landscaping initiatives, reducing water usage by 19% and achieving long-term environmental goals.
  • Coordinated the successful turnover process from developer to homeowners association for 3 units, ensuring all documentation and operations were compliant with local regulations.
  • Instituted a technology-driven appointment system for maintenance requests, reducing response times by 22% and increasing overall homeowner satisfaction.
  • Supervised a team managing 7 units, ensuring regulatory compliance while achieving a 30% increase in overall operational efficiency.
  • Enforced governing documents in a consistent and transparent manner, leading to a 60% reduction in violations over 2015 and improved homeowner compliance.
  • Led conflict resolution between HOA board and homeowners, resulting in a 49% decline in formal disputes and legal engagement.
  • Developed a communications protocol ensuring timely updates regarding HOA projects and improvements, leading to a 32% improvement in feedback ratings.
  • Certified as CPA, demonstrating expertise in HOA law, fiscal policy, and community relations, leading to overall higher board confidence.
  • Improved community cash reserves by 69% through rigorous budget analysis and cost-saving measures while maintaining service standards.
  • Streamlined financial reporting processes for 8 associations, improving accuracy and reducing reporting time by 29% per fiscal year.

Affiliations

  • Volunteered as a community mentor in the association's Leadership Scholarship Program run by Ironclad Systems.
  • Served as Chairperson for the Phoenix Chapter of the International Association of Directors of Law Enforcement Standards and Training (IADLEST).
  • Served on the Annual Budget Committee within the the Southwest Property Managers’ Association, overseeing strategic fiscal planning initiatives.
  • Member of the Legal Resource Library at the National Homeownership Advocates Alliance (NHAA), aiding in resolving common HOA disputes.
  • Completed Fair Housing certification under the HUD-accredited property management course in 2024.
  • Served as a Section Leader for conference planning at the Chicago Real Estate Investment & Management Forum (REIMF).
  • Regional Delegate for the National Association of Residential Property Managers (NARPM) in the Southeast since 2024.
  • Volunteer educator for The Homeowner Association Network's (HAN) 'Community Building through Social Media' outreach program.
  • Certified Property Manager (CPM) credential earned in 2016, through the Institute of Real Estate Management's (IREM) leadership development course.
  • Member of the Building Owners and Managers Association International (BOMA), attending regular seminars on facility management in multi-family and residential settings.

Certifications

  • SAP Certified Application Associate
  • Association for Project Management (APM)
  • Certified Green Professional (CGP)
  • Project Management Professional (PMP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Cisco Certified Network Associate (CCNA)
  • Community Association Management Advanced Certificate Vantage
  • Professional Community Association Manager (PCAM)
  • First Aid/CPR
  • Occupational Safety and Health Administration (OSHA) 30-Hour Certification

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