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Skills

  • Sales
  • Music showcase training
  • Product ordering
  • Expense control
  • Quick learner
  • Kennel cleaning and sanitizing methods
  • Customer retention strategies
  • Time management skills
  • Financial records and processing
  • Cold calling

Work Experiences

  • Created a new employee evaluation process that resulted in significant performance improvements.
  • Kept enough condiments on hand and well-stocked drink stations on hand to meet expected customer demand.
  • Achieved a 98% issue resolution rate on the first interaction.
  • Achieved Employee of the Year for exceptional customer service and teamwork, given by restaurant management in 2021.
  • Communicated effectively with a diverse customer base, achieving a customer satisfaction rate of 42%.
  • Collaborated with the marketing team.
  • Achieved a perfect customer rating on program.
  • Assisted with shift scheduling.
  • Implemented marketing strategies that resulted in a 12% increase in the number of customers.
  • Awarded in 2017.

Summaries

  • Capable of working in fast-paced environments.
  • Adapted cocktails to fit menu themes.
  • Customer-focused Sales Representative with 14 years of experience solving problems for clients.
  • Ability to serve customers and increase loyalty while keeping dining rooms ready for any situation.
  • Accomplished in managing high-volume environments, serving an average of 15 bar patrons nightly while boosting daily tips by $223,000 through efficient and personable service.
  • Senior Embedded Software Engineer with extensive experience in all phases of software development.
  • Consistently delivered high-quality service.
  • Ambitious Bartender/Waitress.
  • Team player who excels at collaborating with hardware and software experts to create a cohesive and successful design.
  • Capable of working in fast-paced environments, managing multiple tasks such as order-taking, drinks preparation, and customer engagement simultaneously.

Accomplishments

  • Developed and implemented a customer loyalty program, contributing to a 63% increase in repeat business over three years.
  • Selected as 'Employee of the Month' 10 times in recognition of outstanding service and customer satisfaction efforts.
  • Coordinated scheduling for front-of-house staff, maintaining smooth operations and staff morale during high-volume events like system.
  • Regularly monitored stock and supply needs, saving the company $148,000 annually by renegotiating supplier contracts.
  • Maintained a 16% customer satisfaction rating on method, achieved through efficient service and clear communication with guests.
  • Developed an in-depth knowledge of cocktail ingredients and preparation, which led to a 33% increase in repeat bar customers.
  • Implemented and managed an incentive-based performance system for staff, leading to 18% reduction in staff turnover over several months.
  • Collaborated with event planners and management to successfully execute high-volume catering events, driving additional revenue of $183,000 during standard.
  • Initiated new pairing suggestions for beverages and meals, increasing overall appetizer and dessert sales by 67%.
  • Successfully managed high-volume floor work, reducing waiting times and improving tables’ average bill by 72% per shift.

Affiliations

  • Volunteered to host fundraising nights at charity events, leveraging event bartending skills to benefit metric.
  • Bar and Restaurant Expo attendee (2017), gaining insights into new tech tools that optimize bar operations and service speed.
  • Certified in Event Bar Service Planning (Northwind) to enhance skills in event bartending, logistical planning, and client relations.
  • ServSafe Food Handler Certification (2021), ensuring a clean and safe work environment in compliance with health regulations.
  • Received Advanced Bar and Beverage Management Certification (Vantage 2015), specializing in cost management and operational efficiency.
  • Participated in National Restaurant Association workshops for improving client relationship management and service strategies (2017).
  • Regular attendee of local Mixology Society Meetings (Seattle), learning about creative cocktail recipes and trending flavors.
  • Member of Women Behind the Bar Program, focusing on mentorship and career advancement opportunities for women bartenders (program).
  • Active member of the National Food Service and Beverage Managers Association, consistently participating in leadership and service workshops.
  • Attended training events hosted by National Waiters Academy for skill improvement in customer service efficiency.

Certifications

  • Event Management for Food and Beverage Industry Certification
  • POS System Mastery Certification (e.g., Toast, Square, etc.)
  • Certified Spirits Specialist (CSS)
  • Food Safety Manager Certification
  • Communication and Conflict Resolution Training
  • Certified Hospitality Department Trainer (CHDT)
  • OurTable Food Allergy Awareness Program
  • Advanced Bartending Course Vantage
  • TIPS Alcohol Certification (Training for Intervention Procedures)
  • CPR and First Aid Certification

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