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Skills

  • Brand development
  • Market Positioning
  • Business Development
  • Staff management
  • Partnership development
  • Budgeting and Allocation 
  • Sales forecasting
  • Contract negotiation
  • Project management
  • Campaign management

Work Experiences

  • Achieved $2 in annual savings.
  • Achieved a 77% improvement in decision-making accuracy.
  • Accomplished within 11 months.
  • Achieved industry-leading results for metric customers through implemented.
  • Achieved 75% fewer escalations.
  • Achieved a 60% uplift in renewal rates.
  • Managed existing strategic accounts and identified new business opportunities to meet revenue goals.
  • Coordinated marketing, sales, and IT processes to align activities with corporate goals.
  • Backed up customer requests and reallocated resources to meet business objectives.
  • Increased brand awareness and generated leads while managing internal and external marketing campaigns and programs.

Summaries

  • Marketing Manager with a track record of developing marketing strategies and leading successful product launches, promotions, and development.
  • Director of Strategic Accounts is a multi-talented Director of Strategic Accounts who is consistently rewarded for planning and operational improvements.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Leader who is detail-oriented, attentive, and decisive.
  • Employees are motivated to perform at their best by a hardworking team builder.
  • Achieved a 41% improvement in client reporting accuracy.
  • Develops and executes standard contracts in support of strategic goals.
  • Forming strategic contracts and agreements for key accounts and spearheading actionable plans to drive value is a collaborative Director of Strategic Accounts.
  • Performance-driven Marketing Manager skilled in creating marketing plans and leading successful product launches, promotions and development. Well-versed in SEO content creation, social media audience engagement and brand management.
  • Excited to bring my cross-functional collaboration experience to my new position.

Accomplishments

  • Implemented customer success initiatives that improved Net Promoter Score (NPS) by 49%, contributing to long-term account retention.
  • Developed a forecasting process that aligned sales and operational teams, reducing forecast deviation by 29%, driving more accurate resource allocation.
  • Formed cohesive cross-departmental teams to align business expansion initiatives, increasing geographic market presence by 37%.
  • Simplified complex contract negotiations, reducing overall negotiation time by one year while maintaining 47% client satisfaction rates.
  • Drove successful execution of change management initiatives that increased operational efficiency by 38% during company-wide transformation.
  • Collaborated with product and sales teams on user feedback analysis, accelerating product improvements and achieving 33% better user outcomes.
  • Devised a comprehensive account growth plan that delivered a 75% year-over-year increase in key account revenue.
  • Oversaw reorganization of territory management, driving a 75% increase in sales coverage and 16 in incremental revenue.
  • Improved Key Performance Indicator (KPI) visibility with real-time dashboards, resulting in a 58% uplift in decision-making speed.
  • Developed and deployed B2B sales strategies that increased deal closure rates by 45% and shortened sales cycles by 18 months.

Affiliations

  • National Association for Sales Professionals (NASP)
  • American Management Association (AMA)
  • Lions Club
  • Corporate Strategy Professionals Network (CSPN)
  • Toastmasters
  • International Association of Administrative Professionals
  • American Economic Association (AEA)
  • American Association for Professional Sales (AAPS)
  • International Council of Nurses
  • American Society of Safety Professionals

Certifications

  • Apple Certified Associate (ACA)
  • Salesforce Certified Advanced Administrator
  • Certified Partner Success Manager (CPSM)
  • Lean Six Sigma Green Belt
  • CompTIA A+ Technician
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant
  • Certified Executive Sales Professional (CESP)
  • SHRM Certified Professional (SHRM-CP)
  • Cybersecurity for Business Leaders - Harvard Online 2021
  • Certified Public Accountant (CPA)

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