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Skills

  • Customer satisfaction improvement
  • Customer experience enhancement
  • Service agreements
  • Revenue generation
  • Operational improvement
  • Project organization
  • MS Office
  • Cross-functional collaboration
  • Organization
  • Digital marketing for retail

Work Experiences

  • Consistently exceeded sales targets for QuickBooks.
  • Schedule appointments with potential and current customers to promote new products and services.
  • Met with current and potential customers to assess their needs and make recommendations for the best initiative solutions.
  • By reviewing business directories, building a database of leads, and streamlined, I was able to target potential clients.
  • Added premium home decor lines.
  • Collaborated with marketing teams.
  • Created and used program reports to assist leadership in making key decisions and exceeding operational goals.
  • Used Asana to keep track of important account and sales information in the company database.
  • Assisted customers throughout the sales process, as well as during product setup and use.
  • Administered performance reviews and established clear goals for the merchandising team, improving efficiency and product placement strategies.

Summaries

  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Customers have increased by 11%, and new sales revenue has increased by more than $3.
  • Detail-oriented with a knack for streamlining sales processes to boost profits.
  • Customer service, research, and conflict resolution skills are all excellent.
  • Professional with a passion for sales and customer service, as well as communication and negotiating skills.
  • With a background in marketing and sales of 9 products by informing customers of product benefits, data analysis and strategic planning, enthusiastic sales expert with a background in marketing and sales of 2 products by informing customers of product benefits, quality assurance and performance reporting.
  • Schedule flexibility and the ability to travel up to 12% of the time.
  • Bringing 8 years of experience in this field.
  • Upselling products to increase overall sales is a skill, and Asana is a skill.
  • Talented sales representative with 16 years of industry experience.

Accomplishments

  • Collaborated with cross-functional teams to align product promotions and store layouts, leading to a 39% decrease in returned merchandise for ServiceNow.
  • Worked with vendors to negotiate favorable purchase contracts for the store’s seasonal offerings, reducing supply costs by 54%.
  • Used sales reports and analytics to optimize product restocking schedules, reducing overstock or stockouts for best-selling inventory by 53%.
  • Assisted in planning promotional campaigns for holiday-specific collections, contributing to a 16% increase in seasonal sales revenue.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Implemented solutions for handling customer feedback on product quality, leading to a 27% reduction in complaints related to SAP.
  • Streamlined product delivery tracking by integrating SAP, reducing delivery delays by 69% and increasing customer satisfaction.
  • Managed seasonal hiring and training of design associates, improving team efficiency and meeting or exceeding monthly sales targets by 39%.
  • Partnered with logistics teams to introduce optimized delivery routes, shortening delivery times and decreasing costs by 16%.

Affiliations

  • Home Furnishings Association (HFA)
  • Color Marketing Group (CMG)
  • American Marketing Association
  • Global Shop Association - Retail Design Expo Exhibitor
  • Freemason
  • Visual Merchandising Association (VMA)
  • Association for Computing Machinery
  • Society of Interior Designers Atlanta Chapter
  • Sustainable Furnishings Council (SFC)
  • National Retail Federation (NRF)

Certifications

  • Salesforce
  • Certified Apparel Manager – program
  • Certified Public Accountant (CPA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Public Accountant
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • Retail Management Certification – metric in 2024
  • Certified Product Packaging Designer – method
  • Google Certified Professional Cloud Architect

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