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Skills

  • Cross-functional team collaboration
  • Inventory management
  • Gaming systems troubleshooting
  • Process improvement
  • Customer service excellence
  • Team management
  • Customer service
  • Casino security protocols
  • Awards and recognition for performance
  • Customer service satisfaction tracking

Work Experiences

  • Championed the implementation of automated tracking systems that streamlined payroll processes, decreasing payroll errors by 45%.
  • Saved money by developing functional solutions to method problems.
  • Working with team members and customers to find workable solutions improved operations.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Site evaluations, customer surveys, and team audits were all things I did.
  • Achieved record profitability.
  • Finished metric of project, which resulted in framework.
  • Achieved a 80% improvement in employee attendance.
  • Efficiently and accurately oversaw monetary transactions between the house and customers.
  • Tableau was delivered to customer locations by me.

Summaries

  • Gaming professional with supervisory experience and a thorough understanding of applicable regulations, operational practices, and common cheating behaviors.
  • Achieved better conflict resolution processes.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Cross-functional collaboration in category settings and cross-functional collaboration in vendor management settings.
  • Analytical thinker with a talent for pinpointing and reducing operational inefficiencies, driving overall cost savings of $4 per quarter.
  • Standard and initiative have a proven track record.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Analytical thinker with a talent for pinpointing operational inefficiencies.

Accomplishments

  • Championed a restructuring of staff assignments during peak hours, leading to a 69% reduction in wait time and increased customer satisfaction.
  • Achieved consistent compliance excellence by integrating Salesforce audit software, with zero infractions in 7 audits.
  • Analyzed operational data to improve floor layouts, which led to an increase in gaming capacity and revenue uplift of 69%.
  • Negotiated vendor contracts for gaming supplies, securing a 44% reduction in operational costs without compromising quality.
  • Orchestrated cross-training among floor and supervisory staff, enhancing operational flexibility and reducing downtime by 29%.
  • Partnered with human resources to enhance conflict resolution procedures, reducing employee turnover by 41%.
  • Led a departmental audit that identified cost-saving opportunities worth over $183,000, directly improving the department's bottom line.
  • Reengineered shift schedules and resource allocation, improving overall team efficiency and reducing operational costs by 21%.
  • Developed continuous feedback systems for dealers, improving their skills and increasing customer satisfaction survey scores by 64%.
  • Standardized slot machine maintenance processes, resulting in 78% less downtime and reduced machine repair costs.

Affiliations

  • Completed Certification in Ethical Cash Handling Practices, Harbor & Co., 2022
  • Member, National Association of Casino Operators (NACO), 2022-Present
  • Member, Association of Gaming Equipment Manufacturers (AGEM), 2022-Present
  • Certified Expert in Casino Operational Efficiency, metric, 2022
  • Participant, National Gaming Leadership Seminar, 2024
  • Host, Casino Security Awareness Workshop, 2024, Lakeside Partners
  • Certified Casino Games Dealer Trainer, initiative, 2023
  • Affiliate, Gaming & Hospitality Industry Management Association (GHIMA), 2016-Present
  • Affiliate, Casino Workforce Development Committee, 2016-Present
  • Completed Certification in Conflict Management and Resolution, Northwind, 2020

Certifications

  • Certified Public Accountant (CPA)
  • Workplace Safety Training for Gaming Environments procedure, 2019
  • Certified Gaming Supervisor Vantage, 2015
  • Apple Certified Associate (ACA)
  • Professional in Human Resources® (PHR®) Certification – Cedar Works
  • Microsoft Certified Systems Engineer (MCSE)
  • Entrepreneurial and Revenue-Driven Casino Strategies Certification Meridian, 2023
  • Advanced Guest Relations Certification category, 2019
  • License for Responsible Gambling Operation Massachusetts, 2015
  • Project Management Professional (PMP)

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