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Skills

  • Guest satisfaction enhancement
  • Problem resolution
  • Housekeeping Budget Management
  • Team building
  • Conflict resolution
  • MS Office
  • Team management
  • Crisis management and quick decision-making
  • Communications
  • High-Stakes Problem-Solving in Time-sensitive Environments

Work Experiences

  • Looked for industry trends on social media and through online sources.
  • Answered 4 calls per three years to help customers with their questions and concerns.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Transported Power BI to 6 months customer locations.
  • Achieved zero safety violations during 2024.
  • Achieved a saving surplus of $12 at year’s end.
  • Championed a multi-tiered staff recognition program.
  • Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away.
  • Created and documented protocols for preventive maintenance procedures, which reduced equipment issues and decreased downtime by 3%.
  • Based on hotel occupancy levels.

Summaries

  • Achieved a 40% reduction in complaints.
  • Expertise in identifying and eliminating safety hazards with a proven track record.
  • Accomplished Head Housekeeping Supervisor.
  • As a hands-on supervisor, I’ve successfully led deep-cleaning initiatives for standard, ensuring impeccable cleanliness and positive feedback.
  • Consistently recognized for enhancing cleanliness scores.
  • Achieved a 76% reduction in absenteeism.
  • Adept at partnering with maintenance and front office staff to enhance guest satisfaction, reducing customer complaints by 85% and improving facility upkeep protocols.
  • Collaborated closely with senior leadership to develop cost-saving initiatives while maintaining high-quality cleanliness standards, saving $3 against annual budgets.
  • Achieved recognition within the Travel and Hospitality.
  • Achieved zero safety violations at Phoenix.

Accomplishments

  • Optimized scheduling to reduce overtime costs by 38% while maintaining high standards of cleanliness in all guest areas.
  • Revised housekeeping schedules to accommodate fluctuating occupancy rates, reducing idle time by 79% without compromising service quality.
  • Documented and resolved category which led to standard.
  • Delegated daily cleaning assignments using Adobe Creative Suite, reducing inefficient motion and increasing task accountability by 56%.
  • Achieved an industry certification in method, equipping the team with knowledge of the latest cleaning standards and technologies.
  • Developed and implemented a comprehensive training program on sanitation standards, leading to 76% improvement in room cleanliness audits.
  • Increased room turnover rate by 69% through effective management of cleaning schedules and optimized allocation of staff resources.
  • Initiated a waste reduction program that led to a 69% decrease in the disposal of single-use cleaning products, contributing to corporate sustainability goals.
  • Built strong cross-departmental relationships with management, leading to optimized workflow and a 79% improvement in overall service delivery times.
  • Introduced eco-friendly cleaning solutions that reduced chemical costs by 40% and supported the company’s green initiatives.

Affiliations

  • Professional Cleaners Network (PCN)
  • National Hospitality Leadership Network
  • Professional Housekeepers Summit
  • Resort and Hotel Housekeeping Managers Consortium
  • Cleaning and Maintenance Management Professionals Group
  • International Council of Nurses
  • International Facility Management Association (IFMA)
  • Hospitality Financial and Technology Professionals (HFTP)
  • Luxury and Boutique Hotel Housekeepers Association
  • Society of Women Engineers

Certifications

  • Certified Hotel Administrator (CHA) - American Hotel & Lodging Educational Institute (AHLEI)
  • First Aid/CPR Certified
  • CompTIA Security+
  • Cleaning Industry Management Standard (CIMS) Certification, ISSA
  • Microsoft Certified Systems Engineer (MCSE)
  • Salesforce
  • OSHA 10-Hour General Industry Training Certification – Occupational Safety and Health Administration (OSHA)
  • COVID-19 Preventive Measures Specialist Certification – International Executive Housekeepers Association (IEHA)
  • Leadership in Energy and Environmental Design (LEED) Accreditation – U.S. Green Building Council (USGBC)
  • ServSafe

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