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Skills

  • Team leadership and supervision
  • Time management and prioritization
  • Health and safety compliance
  • Problem resolution
  • Multi-department collaboration
  • Quality assurance and control
  • High-Stakes Problem-Solving in Time-sensitive Environments
  • Guest satisfaction enhancement
  • Event preparation and execution
  • Budgeting and cost control

Work Experiences

  • Boosted revenue by $6.
  • Had an excellent attendance record and was always on time for work.
  • Conceived a robust health and safety protocol.
  • Based on hotel occupancy levels.
  • Championed a multi-tiered staff recognition program.
  • Achieved consistency in housekeeping standards.
  • Oversaw the delivery of initiative project by method team, which resulted in framework.
  • Achieved zero safety violations during 2024.
  • Obtained pricing information from a variety of vendors to support cost-effective purchasing.
  • Corrected operational weaknesses.

Summaries

  • Achieved a 66% reduction in supply costs over 2019.
  • Accomplished Head Housekeeping Supervisor consistently recognized for enhancing cleanliness scores and saving $10 by upgrading to eco-friendly cleaning products.
  • Adept at partnering with maintenance and front office staff to enhance guest satisfaction, reducing customer complaints by 85% and improving facility upkeep protocols.
  • Achieved a 85% boost in cleanliness-related reviews.
  • Consistently recognized for enhancing cleanliness scores.
  • Clear understanding of project management and client relations as well as project management training.
  • Completed the initiative within 8 months.
  • Aligned housekeeping operations with business goals.
  • As a hands-on supervisor, I’ve successfully led deep-cleaning initiatives for standard, ensuring impeccable cleanliness and positive feedback.
  • Coordinated team efforts.

Accomplishments

  • Coordinated with external contractors for large-scale cleaning tasks such as carpet cleaning and window washing, ensuring the timely completion of projects within the allocated budget.
  • Led a housekeeping team during a high-occupancy period, maintaining service efficiency and reducing guest turnaround times by 16%.
  • Collaborated with team of 8 in the development of framework.
  • Collaborated with front desk and maintenance departments to swiftly resolve cleanliness-related guest complaints, achieving an process response time.
  • Successfully managed a team of 2 housekeepers for framework, ensuring that sanitation protocols were met in 100% of guest rooms.
  • Increased room turnover rate by 69% through effective management of cleaning schedules and optimized allocation of staff resources.
  • Optimized scheduling to reduce overtime costs by 38% while maintaining high standards of cleanliness in all guest areas.
  • Implemented a preventative maintenance and deep cleaning rotation schedule, leading to 15% fewer guest complaints and increased room readiness.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Streamlined the inventory system for housekeeping supplies, reducing waste and stockouts, saving approximately $14 monthly.

Affiliations

  • American Hotel & Lodging Educational Institute (AHLEI)
  • National Hospitality Leadership Network
  • Lions Club
  • American Society of Safety Professionals
  • National Hospitality Management Association (NHMA)
  • Professional Cleaners Network (PCN)
  • Global Association for Quality Hospitality Operations
  • International Executive Housekeepers Association (IEHA)
  • Hotel & Front-line Hygiene Supervisory Board
  • Cleaning and Maintenance Management Professionals Group

Certifications

  • Certified Executive Housekeeper (CEH) - International Executive Housekeepers Association (IEHA)
  • Salesforce
  • Advanced Hospitality Management Certificate – Lakeside Partners (Year)
  • Certified Lodging Security Director (CLSD) – American Hotel & Lodging Educational Institute (AHLEI)
  • Hospitality Supervisor Certificate (HSC) – America’s Best Career College
  • Cisco Certified Network Associate (CCNA)
  • Hospitality Health and Safety Executive (HHSE) – Occupational Safety and Health Training
  • Certified Public Accountant (CPA)
  • ATD Master Trainer Program – Association for Talent Development (ATD)
  • Certified Business Analysis Professional (CBAP)

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