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Skills

  • Materials preparation
  • Data Management
  • Nutritional education
  • Document scanning
  • User interface understanding
  • Risk management processes and analysis
  • Staff development
  • Problem resolution
  • Safety awareness
  • Dinner service planning

Work Experiences

  • Made a proposal
  • Invented
  • Gave customers clear demonstrations of alarm systems so they could learn how to use each feature.
  • Analyzed competition match tapes to assess strategies and devise counterattacks.
  • Won
  • Advised
  • Process was planned and carried out by me.
  • Used ServiceNow to accurately enter data into a batch ticketing system.
  • Sought advice.
  • On-site training was provided by me.

Summaries

  • Fluent in both English and Spanish.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Adaptable, tenacious, and capable project manager with over 8 years of experience leading teams, resolving conflicts, networking with prospects, and managing budgets to maximize profits.
  • Financial analysis, reconciliation, mortgage collections, loan documentation, SBA liquidation, credit and risk management assessment, and customer service are all areas of expertise for me.
  • Focused on customer service
  • Ambitious
  • Collaborate with commercial lenders to achieve sales targets.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Deadline-driven
  • With diplomatic and resourceful leadership, manage and improve team operations.

Accomplishments

  • Orchestrated job-specific training programs which led to an overall 75% improvement in employee skills acquisition and retention rates.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 17 in the development of framework.
  • Exceeded performance metrics by personally coaching underperforming teams, raising their productivity by 23% in less than several months.
  • Resolved product issue through consumer testing.
  • Led consistent feedback delivery initiatives that improved long-term employee satisfaction and reduced internal conflict by 43%.
  • Implemented continuous feedback and coaching models that saw a 11% reduction in employee errors and misconduct reports.
  • Created and monitored progress tracking systems, facilitating talent development and driving internal promotions by 5% over 2015.
  • Identified and addressed skill gaps across team members, implementing solutions that increased technical competency by 54%.
  • Increased sales 9% over several months.

Affiliations

  • Employee Performance Enhancement Council – Active Affiliate
  • Workplace Training and Development Federation – National Member
  • National Society for Performance Excellence – Active Member
  • Toastmasters
  • Association for Supply Chain Management (APICS)
  • Employee Development Association – Membership Chair
  • Human Capital Institute (HCI) – Certified Professional in Talent Development
  • National Operational Excellence Institute – Associate Member
  • Advanced Trainer Network – Associated Trainer
  • Talent Economy Forum – Affiliated Member

Certifications

  • Google Certified Professional Cloud Architect
  • Apple Certified Associate (ACA)
  • Certified Professional Career Coach (CPCC) - Lakeside Partners
  • CompTIA Security+
  • Certified Sales Leadership Professional (CSLP)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Microsoft Certified Systems Engineer (MCSE)
  • International Coach Federation (ICF) Associate Certified Coach (ACC)
  • Sales Transformation Professional (STP) Certified – 2019
  • Project Management Professional (PMP)

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