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Skills

  • Communications
  • Operational improvement
  • First Aid/CPR
  • Project organization
  • Map reading abilities
  • Dispatch software proficiency (Asana)
  • Caller data accuracy and management
  • Customer service in crisis situations
  • Effective documentation and reporting
  • Computer-based dispatch systems

Work Experiences

  • Jira was delivered to customer locations by me.
  • Answered 13 phone calls per two years to assist customers.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Achieved 48% customer satisfaction scores.
  • Achieved zero casualties in metric.
  • Achieved a 30% reduction in training time.
  • Applied de-escalation techniques.
  • Achieved savings of $5 in overtime costs.
  • Conducted detailed performance reviews.
  • Broadened service capacity.

Summaries

  • Knowledge of Power BI in depth, as well as process improvement and strategic planning abilities.
  • Proficient in promoting standard by leveraging stakeholder engagement and team leadership knowledge.
  • Strategic thinker with expertise in stakeholder engagement.
  • Accomplished Medical Dispatcher with expertise in optimizing air-medical response times, reducing patient transport times by 13 minutes through effective coordination.
  • Project management in system settings and team leadership in budget management settings.
  • Working with automated call distribution and electronic dispatch systems to handle both emergency and non-emergency calls is a plus.
  • Achieved fast emergency response times.
  • Accurately allocates the right resources.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Medical Dispatcher with cross-functional collaboration and performance reporting abilities.

Accomplishments

  • Provided real-time updates on emergency situations to field personnel, ensuring accurate and timely information continuously improved performance.
  • Implemented new tracking measures that improved operational transparency, allowing the supervisory team to monitor ongoing cases in real time.
  • Acted as the primary point of contact for coordination with air medic units during critical emergencies, achieving faster deployment times by 12 minutes.
  • Streamlined interaction with non-local EMS services during mutual aid events, reducing total communication time by 64% and ensuring accurate dispatch routing.
  • Coordinated with law enforcement units on high-risk medical emergencies, ensuring seamless communication that helped protect medical teams and reduce risk.
  • Performed continuous quality assessment of dispatch logs, resulting in increased accuracy during audits and recognition from initiative.
  • Achieved Six Sigma for Advanced Dispatch Tactics, enhancing ability to handle high-risk, time-sensitive situations with composure and accuracy.
  • Completed comprehensive training in ATS-compliant dispatch systems, improving overall system accuracy and ensuring better fit for modern emergency response workflows.
  • Worked as lead dispatcher during high-incident periods, optimizing resource allocation and reducing average dispatch time by 20%
  • Developed and implemented a fleet readiness checklist, reducing response vehicle downtime by 27%, ensuring full capacity during high-demand times.

Affiliations

  • Member of the Emergency Medical Dispatcher Certification Board (EMDCB)
  • Completed membership training via the National Registry of Emergency Medical Technicians
  • Accredited as an Advanced Dispatcher by the IAED - 2020
  • Certified through the Emergency Telecommunicator Program (ETC) via metric
  • CPR/First Aid Certification maintained in partnership with the American Heart Association
  • Affiliate, National Emergency Number Association (NENA)
  • Certification holder from the National Association of EMS Educators (NAEMSE) - 2017
  • Formalized partnership with local paramedic services for continuous dispatch training and education
  • Active participant in the EMS World Expo, attending seminars on emergency call management trends
  • Trained for dispatch management by attending the Public Safety Dispatchers' Conference

Certifications

  • Advanced Medical Dispatching Techniques (AMDT) Certification
  • CompTIA Network+
  • Workplace Violence Prevention & De-escalation Certification
  • American Red Cross First Responder Certification
  • Emergency Medical Technician (EMT) License
  • Certified Business Analysis Professional (CBAP)
  • Occupational Safety and Health Administration (OSHA) First Responder Awareness Training
  • International Academies of Emergency Dispatch (IAED) Advanced Certification
  • National Emergency Number Association (NENA) Certified Emergency Number Professional
  • Emergency Medical Dispatcher (EMD) Certification

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