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Skills

  • CICS
  • Marketing
  • TSO
  • Oral and written communications
  • Budgets
  • Conflict resolution
  • Process improvement
  • Data generation tools
  • Task prioritization
  • Web development tools

Work Experiences

  • Used a pipe and filter model to locate bottlenecks and to enable measurement of system resource usage and process behavior at all operations' boundary limits.
  • In charge of firewall, network monitoring, and server monitoring on-site and off-site.
  • Looked at power production trends to see where I could make improvements.
  • Reorganized the office and improved inter-departmental communication and data sharing.
  • Achieved a 70% reduction in user-impacting issues.
  • Was in charge of supervising and directing six technical direct reports on network activities.
  • Coordinated with system partners to finalize designs and confirm requirements.
  • Oversaw employees who were involved in the production of electricity from biomass, such as framework waste materials.
  • Quality control standards were established by me.
  • Was in charge of identifying and resolving issues with power production equipment and processes.

Summaries

  • Risk management, customer service, and quality assurance skills are all excellent.
  • Experienced in creating and implementing successful business solutions that boost productivity and growth.
  • Checking forecasts and orders for new directives is results-driven and forward-thinking.
  • Production Support Manager with 16 years of successful vendor management and cross-functional collaboration experience.
  • Jira is second nature to me, and data analysis is second nature to me.
  • Within Manufacturing and Production, senior Production Support Manager and outstanding performer in performance reporting and project management.
  • Professional with 12 years of experience looking for a new role with room for growth and advancement.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the standard business.
  • Strengths in team leadership and data analysis backed up by Manufacturing and Production training.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.

Accomplishments

  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Enhanced data metrics transparency by implementing a dashboard that allowed stakeholders to quickly assess the status of 6 key business applications.
  • System Integration: Aligned office departments and increased inter-department communication and data sharing.
  • Increased operational efficiency by leveraging automation tools to handle routine tasks, resulting in time savings of 84% hours weekly.
  • Initiated a continuous improvement program that employed root cause analysis techniques to reduce recurring incidents by 19% in 7 months.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Managed crisis communications during process, achieving 18% system uptime and maintaining operational continuity.
  • Collaborated with multiple teams to implement an incident monitoring system that identified 7 potential threats, resulting in 85% fewer major outages.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking ability.
  • Led major system upgrade project, minimizing production downtime across Power BI by 45% during the transition phase.

Affiliations

  • National Association of Disaster Recovery Managers (NADRM)
  • High Availability and Disaster Recovery Consortium (HADRC)
  • Society for Information Management (SIM) - Austin Chapter
  • Jaycees
  • Project Management Institute
  • Incident and Problem Management Working Group (IPMWG)
  • Association of Strategic Alliance Professionals (ASAP)
  • Association for Technical Operations Management (ATOM)
  • Project Management Institute (PMI) Scrum Master Chapter
  • International Association for Information and Data Quality (IAIDQ)

Certifications

  • Top Secret Security Clearance
  • Certified Kubernetes Administrator (CKA)
  • CompTIA Project+
  • Certified Production and Supply Chain Professional (CPSCP)
  • Project Management Professional certification
  • Salesforce
  • Certified in Production and Inventory Management (CPIM) – APICS
  • CompTIA Certified Technical Trainer (CTT+)
  • Advanced ITIL Operational Support and Analysis (OSA)
  • Google Certified Professional Cloud Architect

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