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Skills

  • Requirements analysis
  • Data analysis
  • Client relationship management
  • Marketing
  • TOS
  • Web/Database Servers
  • Oracle
  • Testing and results analysis
  • Software Engineering
  • Team development

Work Experiences

  • Improved and streamlined the company's accounting and operations system.
  • Was in charge of ensuring that waste materials from plant operations were disposed of in an efficient, safe, and compliant manner.
  • Coordinated with system partners to finalize designs and confirm requirements.
  • Organized schedules, kept track of shifts, and ensured adequate coverage.
  • Provided documentation on process start-up, shut-down, and first-level troubleshooting to assist the help desk staff.
  • Shut down and restarted biomass power plants and equipment in emergency situations and for equipment repairs and maintenance.
  • Was in charge of the biomass plant's staff and operations, including maintenance, repairs, and testing.
  • Management received status reports from me.
  • Implemented scheduled maintenance, retooled production status sheets, and drove 7 tasks to achieve scheduling effectiveness.
  • Achieved a 39% reduction in downtime.

Summaries

  • Production Support Manager with 8 years of field experience brings excellent judgment and sound decision-making abilities.
  • Jira is second nature to me, and data analysis is second nature to me.
  • Principal Consultant with extensive experience in planning and implementing solutions for customers that meet and exceed their expectations.
  • Professional with 12 years of experience looking for a new role with room for growth and advancement.
  • Data reviewer, recordkeeper, and project coordinator with 4 years of experience.
  • A top-notch leader who is efficient, proactive, and effective.
  • Within Manufacturing and Production, senior Production Support Manager and outstanding performer in performance reporting and project management.
  • Experienced in creating and implementing successful business solutions that boost productivity and growth.
  • Capable of leading teams and developing strategic plans for a variety of customer needs.
  • Skilled metric Support Engineer with a track record of making a positive impact on stakeholder engagement through sound judgment and advanced technical knowledge.

Accomplishments

  • System Design: Conceptualized and designed program that resulted in initiative.
  • Disaster Recovery Planning: : category metric Technical Support:: procedure standard
  • Implemented a real-time tracking system that improved interdepartmental communication and reduced incident reporting delays by 10%.
  • Network Security: Updated network systems to support confidential company operations and eliminate hacking.
  • Quality Control: Proofread and edited all presentation materials prior to send-off to ensure accurate reporting of company data.
  • Tracked project budgets continuously and resolved discrepancies before issues occurred, effectively saving over $17.
  • Introduced a comprehensive, role-based ticketing system that boosted employee productivity and reduced response time to alerts by 16% minutes.
  • Implemented ITIL processes that streamlined service delivery, reducing ticket resolution times by 71% and enhancing customer satisfaction.
  • Procedure Injected IT architectural governance strategy into full project lifecycle through well-defined engagement points for infrastructure team, guidance, facilitation, contribution, impact assessments, and alignment reviews.
  • Resolved product issue through consumer testing.

Affiliations

  • Association for Supply Chain Management (APICS)
  • Association of Information Technology Professionals
  • International Association of IT Asset Managers (IAITAM)
  • American Society of Safety Professionals
  • Association for Computing Machinery
  • Incident and Problem Management Working Group (IPMWG)
  • Society of Women Engineers
  • Association for Support Professionals (ASP)
  • Jaycees
  • Association for Operations Management (APICS) in IT

Certifications

  • Salesforce
  • Red Hat Certified Engineer (RHCE)
  • CompTIA Certified Technical Trainer (CTT+)
  • Certified Agile Service Manager (CASM)
  • Certified Business Intelligence Professional (CBIP)
  • Certified DevOps Engineer – Professional – AWS
  • CompTIA A+ Technician
  • Certified Master Trainer
  • Certification in Java
  • Certified Reliability Leader (CRL) - Summit Group

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