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Skills

  • CRM Systems
  • Payment processing knowledge
  • Business Strategy
  • Credit and collections
  • Internal auditing
  • Computer literate
  • Product recommendations
  • Safety trained
  • Accounts payable/receivable
  • Fluent in Portuguese

Work Experiences

  • Was in charge of the entire facility's upkeep and notified maintenance when service repairs were needed.
  • Clients' hair was shampooed, conditioned, and blow dried by me.
  • Was in charge of transporting soiled linens to the laundry.
  • Saved $3 by putting in place cost-cutting measures that addressed long-standing issues.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Restocked all areas of the spa with linen and laundry.
  • Had a thorough understanding of all spa and resort products and services.
  • Quickly and courteously answered a high-volume, multi-line phone.
  • Planned and organized domestic and international travel, including flights, car service, and restaurant reservations.
  • Kept track of client requests and completed them on time.

Summaries

  • Customer service and communication skills are exceptional.
  • Exceptionally well-organized and capable of anticipating client needs.
  • Expert in current fashion trends and how to put together outfits.
  • Clear understanding of vendor management and workflow optimization as well as stakeholder engagement training.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • With extensive knowledge of metric, I am able to multitask and keep an organized workspace.
  • Tanning Consultant is a multi-talented Tanning Consultant who is consistently rewarded for planning and operational improvements.
  • Detail-oriented with a thorough understanding of cleaning equipment.
  • Recognized on a regular basis for outstanding performance and contributions to the Beauty and Spa industry's success.
  • Several years of experience assisting executives in high-stress, high-profile positions.

Accomplishments

  • Optimized scheduling workflows, reducing wait times by 44% and improving overall customer satisfaction.
  • Resolved product issue through consumer testing.
  • Managed inventory of Tableau, reducing waste by $18 and preventing overstock through meticulous tracking.
  • Processed complex point-of-sale transactions efficiently, achieving a 26% accuracy rate and minimizing error-related losses.
  • Reduced product waste through an innovative inventory control system, cutting excess costs by $6 annually.
  • Resolved client concerns around skin reactions by offering personalized product recommendations, leading to a 70% reduction in product returns.
  • Maintained and enforced health and safety standards, resulting in zero violations during 2023's inspections.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Promoted product bundles and special offers, boosting average spend per customer by $13 over a three-month period.
  • Analyzed monthly performance metrics, identifying opportunities to improve efficiency in processes, resulting in a 51% increase in operational productivity.

Affiliations

  • Small Business Forum for Beauty & Wellness Industries
  • American Medical Informatics Association
  • Certified Salon Operations Manager through category
  • Member, International Association of Wellness Professionals (IAWP)
  • Freemason
  • Cosmetologists Chicago (CC) Membership
  • Point-of-Sale Technology in Retail Association
  • Member, Advanced Skin Science Research Group
  • Jaycees
  • Washington Tanning Salon Professionals Association

Certifications

  • Spray Tanning Business Mastery by Cedar Works
  • Certified Public Accountant (CPA)
  • ServSafe
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Social Media Marketer for Beauty and Wellness
  • Client-Centered Sales and Engagement Certification
  • Certified Spray Tan Technician by National Tanning Training Institute
  • Professional Spray Tanning Artist Certification by Beacon Labs
  • Association for Project Management (APM)
  • Safe Application of Self-Tanning Products Certification

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