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Skills

  • CCTV
  • Operational improvement
  • Crisis management
  • Planning and coordination
  • Security procedures knowledge
  • Customer service
  • Team training and development
  • Patrolling
  • RFI Scanners
  • Reliability

Work Experiences

  • Conducted diligent ID verification.
  • Kept personnel and property safe by inspecting buildings, patrolling the grounds, and keeping an eye on surveillance cameras.
  • Achieved zero reported injuries.
  • Issued warnings to people who broke the rules and ejected violators from the premises.
  • Used category equipment to detect emergency situations and responded appropriately to alarms by listening carefully and closely.
  • Collaborated with security personnel.
  • Collaborated with Front Gate Attendant to handle dissatisfied guests and mitigate escalations, preserving a 83% satisfaction rate.
  • Checked cargo at Phoenix.
  • Completed shift logs and reports as needed, highlighting routine activities, suspicious circumstances, and critical incidents.
  • Checked event tickets for framework.

Summaries

  • Protective Security Guard with more than 4 years of experience promoting the safety of people and property in the assigned area.
  • Security Guard with extensive experience overseeing large-scale patrols of category and standard properties.
  • Front Gate Attendant with process improvement and cross-functional collaboration abilities.
  • Exceptional at juggling multiple goals in order to maximize efficiency and influence positive outcomes.
  • Motivating leader who has built and managed method teams in the past.
  • Vigilant and vigilant, with exceptional project management and client relations abilities.
  • Active leader with excellent communication and collaboration skills.
  • Front Gate Attendant and team leader with 3 years of experience in metric settings.
  • Ability to recognize method issues and integrate system solutions to achieve program.
  • Achieved 17% faster entry times at system.

Accomplishments

  • Collaborated with event management to ensure smooth entry operations for events hosting over 16 attendees.
  • Reduced visitor check-in time by 64% by implementing new scanning technology and training team members, resulting in improved guest satisfaction.
  • Integrated new photo ID technology into check-in processes, reducing gate wait time by 80% and improving overall flow.
  • Processed and verified 13 visitor passes weekly, ensuring high levels of accuracy and reducing error rates to under 20%.
  • Collaborated with on-site teams and volunteers to distribute event materials, reducing entry congestion in the first 5 hours.
  • Handled access points for multiple venues simultaneously, maintaining security protocols and reducing gate errors by 27%.
  • Supported the credentialing team during special events, resulting in the efficient handling of over 17 VIP credentials with no security breaches.
  • Provided clear and efficient instructions to manage long entry lines, reducing wait times by 27% at key events.
  • Resolved guest issues in a timely manner, reducing escalations and improving the team’s response time by 58% minutes.
  • Escorted trespassing individuals calmly off the premises, working with local authorities to maintain a professional environment in over 12 incidents.

Affiliations

  • Member, National Fire Protection Association (NFPA), 2020-Present
  • Successful completion of Hospitality & Security Integration Program, framework 2021
  • Certification in Incident Reporting Systems (IRS), QuickBooks, 2018
  • Member, International Association of Security & Investigative Regulators (IASIR) procedure
  • Member of Local Chamber of Commerce Security Council Boston, standard
  • Certification in Vehicle Inspection Protocols by initiative, 2021
  • CPR and First Aid Certification, American Red Cross 2016
  • Member, Security Industry Association (SIA), procedure
  • Member, National Center for Spectator Sports Safety and Security (NCS4) process
  • Member of Atlanta Event Professionals Network, system

Certifications

  • Exterior Perimeter Management Training – framework
  • Queue Management Optimization Certification – 2019
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Security Vigilance Awareness Certification (SVAC) – 2015
  • First Aid, CPR, & AED Certification from the American Red Cross
  • Salesforce
  • Incident Command System (ICS) - FEMA
  • Microsoft Certified Systems Engineer (MCSE)
  • POS System Operation Certification – procedure

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