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Skills

  • Bill computation
  • Effective Risk Management
  • Data-driven decision making in service settings
  • Inventory management
  • Order accuracy
  • Daily specials memorization
  • Adaptability in high-stress situations
  • Catering for large private events
  • High-volume dining
  • Client retention strategy

Work Experiences

  • Answered customers' questions, suggested items, and kept track of their orders.
  • Maintained table settings by promptly and courteously removing courses, replacing utensils, and refilling beverages.
  • Assigned work tasks and coordinated the activities of dining room personnel to provide prompt and effective service to patrons.
  • Followed proper cleaning, sanitizing, and food handling procedures to maintain optimal protections for customers.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Advanced customer experience through personalized greetings.
  • Trained new employees on the restaurant's practices, culture, and procedures in order to maximize job satisfaction and productivity.
  • Cleaned and coordinated the cleaning of both indoor and outdoor dining areas, including wiping tables, placing trash in receptacles, and restocking supplies.
  • Took credit card, cash, and gift certificate payments and gave cash transactions change.
  • Kept up with menu changes so that I could provide current and accurate information, answer questions, and assist customers in making the best meal choices based on their preferences.

Summaries

  • In stressful situations, a detailed organizer of service operations with versatility.
  • Motivated Student Server exhibiting strength in critical thinking and problem solving.
  • Strengths in vendor management and risk assessment backed up by Miscellaneous training.
  • Offering extensive knowledge, a strong work ethic, and over 8 years of experience in the field.
  • Prepares structured service and work plans in an organized manner, balancing the needs of patrons and team members.
  • Collaborative team leader with extensive experience in fair supervision.
  • Clear understanding of risk assessment and process improvement as well as risk assessment training.
  • Student Server is a focused and dependable Student Server who brings a lot of enthusiasm and a lot of knowledge about food safety practices.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the category business.
  • Student Server who is focused on guest satisfaction and has excellent interpersonal and communication skills.

Accomplishments

  • Collaborated with a team of 8 servers during high-volume standard events to consistently achieve a service satisfaction rate of 84%.
  • Reduced customer wait times by 55% through efficient order-taking and coordination with kitchen staff, ensuring a seamless dining experience.
  • Collaborated closely with kitchen staff during menu updates, ensuring special dietary items were accurately represented and served to meet customer expectations.
  • Documented and resolved category which led to process.
  • Adhered to strict food safety and sanitation protocols, contributing to a 27% pass rate on health inspections.
  • Upsold menu items through effective communication strategies, boosting average table sales by 47%.
  • Optimized floor plans and seating arrangements to maximize table turnover during peak hours, leading to a 21% increase in seating capacity.
  • Assisted in organizing staff schedules and reallocating team members to different areas during peak times, leading to a 68% reduction in service delays.
  • Received Top Performer for outstanding customer service after achieving a 31% satisfaction rate over one year.
  • Resolved product issue through consumer testing.

Affiliations

  • American Society of Safety Professionals
  • Food Runners Network Austin
  • Public Health & Food Safety Association
  • National Waitstaff Association
  • Professional Server Certification Program (PSCP) 2015
  • Customer Service Excellence Certification (CSE) 2017
  • Society for Hospitality and Foodservice Management (SHFM)
  • National Barista & Beverage Masters Association
  • National Restaurant Association (NRA)
  • American Marketing Association

Certifications

  • CompTIA Network+
  • Salesforce
  • Certified Trainer for Food Handling & Safety (process)
  • Certified Banquet Server (Brightline)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Certified Event Coordinator (CEC, metric)
  • Food and Beverage Skills Certificate (initiative)
  • Time-Management and Scheduling Efficiency Certificate (standard)
  • Cisco Certified Network Associate (CCNA)
  • Certified Hospitality and Catering Professional (CHCP)

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