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Skills

  • Problem resolution
  • Communications
  • Minimizing call-back incidents
  • Framework equipment
  • Field Safety Compliance
  • Process improvement
  • Mentoring and training junior technicians
  • Project organization
  • Adhering to local building codes
  • Multitasking in a high-volume environment

Work Experiences

  • Read blueprints and schematics to properly place equipment.
  • Achieved installations without service delays.
  • Looked into network and data communications hardware and software and made recommendations.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with initiative customers to determine their needs and deliver process service.
  • Acted as a liaison between customers and management.
  • Assisted in developing new installation protocols.
  • Achieved zero accidents over 2 years.
  • Achieved a 59% on-time performance rate.
  • Transported ServiceNow to two years customer locations.

Summaries

  • Adept at generating tailored solutions.
  • Achieved minimal follow-up appointments.
  • Conducted proactive maintenance.
  • Accomplished in training and mentoring junior CATV Installers, increasing team efficacy by 22% while maintaining high installation quality. Strong attention to detail in cable routing and equipment testing.
  • CATV Installer is a multi-talented CATV Installer who is consistently rewarded for planning and operational improvements.
  • Assisted in the design and execution of advanced network systems.
  • Collaborated with cross-functional teams.
  • CATV Installer with 15 years of successful data analysis and project management experience.
  • Certified CATV Installer committed to quality and safety.
  • Boosted efficiency and client satisfaction.

Accomplishments

  • Trained and mentored a team of 4 junior installers to improve installation proficiency, reducing installation time by 78% minutes per job.
  • Implemented fiber splicing techniques that reduced installation times by 21%, significantly streamlining service delivery.
  • Received Top Performer for achieving 34% customer satisfaction, maintaining excellent resolution rates for service calls and first-time fixes.
  • Performed fiber optic cable inspections and tests, ensuring 17% accuracy and minimizing network disruptions.
  • Integrated CATV with home entertainment systems for over 12 clients per month, boosting user experience and reducing technical support calls.
  • Improved team efficiency using advanced planning tools, allowing the company to increase service calls during peak periods by 21%.
  • Spearheaded compliance initiatives, ensuring installations surpassed local network quality laws and exceeded safety standards by 44%.
  • Generated $15 in additional revenue through upselling advanced service packages during routine installations.
  • Achieved client satisfaction rate of 69% by providing high-quality CATV installations and timely service resolutions.
  • Resolved product issue through consumer testing.

Affiliations

  • Broadband Forum
  • Cybersecurity & Infrastructure Security Agency (CISA) - Communications Division
  • Institute of Electrical and Electronics Engineers (IEEE) - Communication Society
  • Society of Cable Telecommunications Engineers (SCTE)
  • Small Cell Industry Association (SCIA)
  • Cable TV Technician Forum
  • Association for Supply Chain Management (APICS)
  • American Medical Informatics Association
  • International Council of Nurses
  • Rotary International

Certifications

  • Certified Fiber-to-the-Home (FTTH) Professional - Cedar Works
  • Basic Safety and Installation Training (BSIT) – Lakeside Partners
  • Certified Broadband Fiber Installer (CBFI) – Vantage
  • Cisco Certified Internetwork Expert (CCIE)
  • Cisco Certified Network Associate (CCNA)
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Residential Infrastructure Specialist (CRIS) – Cedar Works
  • Certified Cable Technician – Meridian
  • Broadband Premises Installer (BPI) Certification – Brightline

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