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Skills

  • Conflict resolution
  • Inventory and supply
  • Budgets
  • Hardware evaluation
  • Food preparation
  • Risk management processes and analysis
  • Housekeeping
  • Project management
  • Customer assistance
  • Security monitoring

Work Experiences

  • Resolved guest issues by determining the source of the complaint and working with the supervisor to develop a corrective action plan.
  • On-site training was provided by me.
  • Managed
  • Identified the wants and needs of visitors and created games and attractions to make them more enjoyable.
  • Kept the indoor and outdoor dining areas clean by removing trash, wiping down tables, and restocking napkin dispensers.
  • Exercised and practiced under the supervision of athletic trainers or professional coaches to develop skills, improve physical condition, and prepare for competitions.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Used a point-of-sale system to sell tickets, passes, food, and merchandise.
  • Completed the work outlined on the repair order with efficiency and accuracy.
  • Established

Summaries

  • Multi-tasking, self-motivated leader with experience expanding network connections, persuading customers to buy products, implementing pricing models, inventory control and projections, territory development, and uncovering customer needs to deliver solutions.
  • Valuable and hardworking employee with a track record of converting cold calls into profitable sales relationships.
  • a resourceful customer service specialist looking to apply her skills in an A/P or A/R role with a forward-thinking company.
  • Ambitious
  • Highly effective in strategic planning, evaluating personnel performance, and putting in place top-notch strategies.
  • Seasoned
  • Leadership skills that have been demonstrated to drive enterprise optimization goals and improve organizational operations.
  • In a fast-paced environment, providing proven guest service and cash handling experience to facilitate fun activities and food and beverage support.
  • Proactive
  • To drive profitability and growth, skilled operations manager with solid experience managing all levels of multiple projects, including budgeting, inventory control, and administration.

Accomplishments

  • Supported gym management with event coordination, including budgeting, vendor liaison, and attendance tracking for events with up to 13 attendees.
  • Supervised up to 7 staff members during high-demand periods, ensuring the smooth operation of facility services and efficient member support.
  • Documented and resolved method which led to procedure.
  • Increased sales 12% over one year.
  • Provided expert-level customer service by answering member questions and offering fitness recommendations, leading to 42% increase in positive member reviews.
  • Successfully managed front desk operations including member check-ins, sales of merchandise, and handling bookings for personal training sessions.
  • Identified and resolved equipment malfunctions by rebuilding and recalibrating machines, reducing long-term operational costs by 13 annually.
  • Created and distributed informational pamphlets with step-by-step guidelines for safe equipment usage, resulting in a significant decrease in injuries during two years.
  • Developed safety and first-aid protocols, responding to process, and ensuring all documentation and reporting requirements were filed according to company and legal standards.
  • Welcomed and interacted with over 8 gym attendees daily, ensuring a positive experience and promptly addressing equipment or maintenance concerns.

Affiliations

  • Les Mills Instructor Network
  • Health and Fitness Federation of America (HFFA) Member
  • International Council of Nurses
  • International Sports Sciences Association (ISSA) Network
  • American Fitness Professionals & Associates (AFPA) Certified
  • YMCA Fitness Instructor Certified Member
  • American Marketing Association
  • Professional Trainers Association (PTA Global)
  • Functional Movement Systems (FMS) Certified Trainer
  • Sports and Fitness Industry Association (SFIA) Contributor

Certifications

  • Certified Gym Manager - Ironclad Systems
  • Certified Corporate Wellness Specialist - Beacon Labs
  • AED Operator Certification - Beacon Labs
  • Certified Strength and Conditioning Specialist (CSCS) - Cedar Works
  • Certified Group Fitness Instructor - Summit Group (e.g., AFAA, ACE)
  • Project Management Professional (PMP)
  • Association for Project Management (APM)
  • Apple Certified Associate (ACA)
  • TRX Suspension Training Certification - Summit Group
  • Certified Business Analysis Professional (CBAP)

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