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Skills

  • Effective communication and presentation
  • International sales support
  • Attention to detail in product information
  • Sales forecasting
  • Receiving support
  • Key stakeholder relationship building
  • Multi-line phone talent
  • Money handling abilities
  • Account management
  • Shipping procedures understanding

Work Experiences

  • Collaborated with vendors to plan more than 18 daily pickups and weekly deliveries.
  • Processed 3 invoices and mailed documentation to clients each one year.
  • Improved efficiency and performance by tracking team member productivity and providing feedback.
  • Educated employees on company procedures and services.
  • Customers were educated on billing, payment processing, and customer service policies and procedures.
  • Ensure that customers and internal departments are properly communicated with.
  • Kept the framework and program areas clean, tidy, and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Averaged 7 calls, emails, and faxes per day, answering customer questions, solving problems, and providing product information.
  • Acquired 6 new customers, resulting in 2% revenue for the team.
  • Through the use of effective marketing strategies, I was able to exceed my sales targets.

Summaries

  • Facilitate positive experiences by providing excellent customer service and quickly resolving complaints and issues.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Costs were consistently reduced while profits were increased.
  • Successfully identified and resolved challenges while promoting company products and maintaining loyal, satisfied customers.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the system business.
  • Tasting Room Attendant with 13 years of experience in dealing with customer requests and concerns.
  • Very knowledgeable about HubSpot, as well as standard competitors and offerings.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • With an exceptional passion for developing relationships, cultivating partnerships, and growing businesses, she is articulate, energetic, and results-oriented.
  • Service-oriented team player with a track record of providing high-quality support in the Miscellaneous for 15 years.

Accomplishments

  • Developed and maintained strong knowledge of vineyard terroir and production methods, allowing for authentic and engaging customer interactions.
  • Curated effective wine-pairing suggestions that enhanced guest satisfaction and improved average sale per customer by 50%
  • Conducted private wine tastings for groups of 6, consistently receiving positive feedback and repeat bookings.
  • Received ITIL in wine education, allowing for more detailed and informed presentations during tastings.
  • Promoted the winery’s heritage and production techniques during tastings, resulting in a 20% increase in purchases of reserve wines.
  • Resolved customer complaints with a calm and friendly demeanor, resulting in a 19% decrease in negative feedback on Salesforce.
  • Assisted in planning special winery events such as release parties and food pairings, contributing to a 51% increase in foot traffic.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Partnered with local hotels/restaurants to cross-promote tasting experiences, resulting in a 47% increase in external referrals.
  • Resolved product issue through consumer testing.

Affiliations

  • Business Networking International (BNI) Wine Professionals Group
  • Society of Women Engineers
  • International Association of Administrative Professionals
  • National Association for Catering and Events (NACE)
  • American Medical Informatics Association
  • Wine Industry Network Member
  • Court of Master Sommeliers - Introductory Sommelier Certification
  • Tourism & Hospitality Association Member
  • Certified Tasting Trainer Program Completion
  • International Wine Guild Enrollment

Certifications

  • SHRM Senior Certified Professional (SHRM-SCP)
  • Direct to Consumer Sales & Marketing Certificate – Vantage
  • Certificate in Hospitality and Tourism Management – Northwind
  • Certified Sommelier - category
  • Certificate in Wine Sales and Marketing – Ironclad Systems
  • ServSafe
  • Certified Public Accountant
  • Cisco Certified Internetwork Expert (CCIE)
  • Project Management Professional (PMP)
  • Certified Hospitality Sales Professional (CHSP) – American Hotel & Lodging Educational Institute

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