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Skills

  • Team building
  • Loan underwriting
  • Financial statement reconciliation
  • Problem resolution
  • Data entry error reduction
  • Payment discrepancy reduction
  • Billing system implementation
  • Loan portfolio management
  • Team management
  • Multilingual communication Japanese

Work Experiences

  • Achieved a 84% smoother approval flow.
  • Contributed to a 20% decrease in turnaround time.
  • Cultivated strong relationships with service providers.
  • Created a dashboard to monitor key financial metrics.
  • Accelerated revenue realization.
  • Aligned decision-making processes with current budget constraints.
  • Saved $7 by putting in place cost-cutting measures that addressed long-standing issues.
  • Cultivated strong relationships with services providers, reducing processing fees by $5 annually.
  • Achieved a 38% new customer acquisition spike.
  • Collaborated with cross-functional teams.

Summaries

  • Achieved a 34% reduction in loan defaults.
  • Demonstrated ability to use a network of customer contacts to improve customer understanding and implement business-growth strategies.
  • Adept at managing high-volume applications.
  • Financial Service Associate with sales experience and knowledge of how to increase client loyalty.
  • Accomplished Consumer Finance Coordinator.
  • Consumer Finance Coordinator is a multi-talented Consumer Finance Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved a 66% reduction in overdue balances.
  • Analyzed trends to reduce outstanding loan balances by $9.
  • Costs were consistently reduced while profits were increased.
  • Accomplished finance professional skilled in handling high-volume loan processing, consistently improving efficiencies and turnaround times within an evolving regulatory landscape.

Accomplishments

  • Spearheaded a customer satisfaction initiative, increasing client retention by 60% over the course of one year.
  • Introduced consumer finance software tools such as SAP, saving $15 annually and improving loan accuracy.
  • Documented and resolved procedure which led to standard.
  • Reduced overdue loan processing backlog by 68% in 6 months through proactive task assignment and deadline management.
  • Accelerated loan application turnaround by 15% by implementing process modifications and creating streamlined workflow solutions.
  • Coordinated loan closings and finalized legal documentation across Raleigh, improving client satisfaction by 39% while ensuring regulatory compliance.
  • Oversaw reconciliation of financial statements for a portfolio of 6+ loans, ensuring accuracy and mitigating risks.
  • Worked closely with sales teams to provide tailored financing options, upping loan approval rates by 35% in one fiscal quarter.
  • Automated routine data entries for loan applications, saving 15 work hours per week and enhancing data accuracy.
  • Assessed and processed loan disbursements, contributing to a 41% increase in quarterly company revenue.

Affiliations

  • American Management Association (AMA)
  • Consumer Data Privacy Certification - metric
  • American Finance Association (AFA)
  • Lions Club
  • Global Association of Risk Professionals (GARP)
  • Association for Computing Machinery
  • Society for Financial Education and Professional Development (SFEPD)
  • Retail Financial Services Association
  • National Federation for Credit Counseling (NFCC)
  • Credit Risk Certification (CRC) Certification - procedure

Certifications

  • Certified General Accountant (CGA)
  • Certified Risk and Compliance Management Professional (CRCMP)
  • SHRM Certified Professional (SHRM-CP)
  • Chartered Alternative Investment Analyst (CAIA)
  • Certified Loan Review Professional (CLRP)
  • Certified Professional in Financial Services (CPFS)
  • Certified Credit Analyst (CCA)
  • Project Management Professional (PMP)
  • CompTIA Security+
  • SHRM Senior Certified Professional (SHRM-SCP)

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