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Skills

  • Approval cycle time reduction
  • Performance Metrics Tracking
  • Communications
  • Relationship development
  • High-volume application management
  • Loan term negotiation
  • Financial statement reconciliation
  • Customer Data Privacy and Security
  • Staff training and development
  • Customer Credit Evaluation

Work Experiences

  • Achieved results during 2019.
  • Collaborated with process customers to determine their needs and deliver framework service.
  • Achieved a 56% reduction in data entry errors.
  • Achieved a 38% new customer acquisition spike.
  • Analyzed default patterns.
  • Contributed to a 20% decrease in turnaround time.
  • Oversaw the delivery of initiative project by method team, which resulted in initiative.
  • Accelerated revenue realization.
  • Adjusted financing rates accordingly.
  • Cultivated strong relationships with services providers, reducing processing fees by $5 annually.

Summaries

  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Adept at driving customer satisfaction initiatives that enhance consumer retention rates by 32%. Proven track record of collaborating with teams to reduce loan processing errors by 57%.
  • Professional with SAP and Power BI skills who is detail-oriented and tech-savvy.
  • Dedicated to learning, growing, and succeeding in Accounting and Finance.
  • Adept at managing high-volume financing applications.
  • Consumer Finance Coordinator is a multi-talented Consumer Finance Coordinator who is consistently rewarded for planning and operational improvements.
  • Achieved a 43% increase in on-time payments.
  • Accomplished Consumer Finance Coordinator.
  • Achieved a 59% improvement in accuracy.
  • Demonstrated ability to use a network of customer contacts to improve customer understanding and implement business-growth strategies.

Accomplishments

  • Reduced overdue loan processing backlog by 68% in 6 months through proactive task assignment and deadline management.
  • Streamlined loan processing by implementing workflow automation, reducing manual tasks and achieving a 33% decrease in overall turnaround time.
  • Worked closely with sales teams to provide tailored financing options, upping loan approval rates by 35% in one fiscal quarter.
  • Developed an interactive dashboard using Adobe Creative Suite that allowed real-time financial tracking, improving decision-making for the executive team.
  • Integrated advanced data privacy protocols, securing compliance with industry standards and reducing data breach risks by 66%.
  • Designed training materials for new hires that reduced onboarding time by 84% and increased productivity within the first 18 months.
  • Implemented new technologies, reducing document errors by 45% and expediting the verification process.
  • Prepared monthly reports on loan movement and presented findings to senior management, resulting in strategic shifts that saved $10 annually.
  • Documented and resolved procedure which led to standard.
  • Coordinated loan closings and finalized legal documentation across Raleigh, improving client satisfaction by 39% while ensuring regulatory compliance.

Affiliations

  • Consumer Data Privacy Certification - metric
  • Rotary International
  • National Financial Educators Council (NFEC)
  • Society of Women Engineers
  • Jaycees
  • International Society for Consumer Finance (ISCF)
  • National Association of Consumer Advocates (NACA)
  • Association for Computing Machinery
  • Multilingual Consumer Finance Fellow - German
  • Customer Experience Professionals Association (CXPA)

Certifications

  • Certified Fraud Examiner (CFE)
  • Google Certified Professional Cloud Architect
  • Certified Consumer Credit Compliance Specialist (CCCS)
  • Consumer Lending Certification category
  • Certified Anti-Money Laundering Specialist (CAMS)
  • Salesforce
  • Certified Residential Underwriter (CRU)
  • Certified Credit Analyst (CCA)
  • Certified Business Analysis Professional (CBAP)
  • Accredited Mortgage Professional (AMP)

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