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Skills

  • Data Analysis Tools Microsoft Excel
  • Creating KPI Dashboards and Metrics
  • Reporting and Analytical Insights
  • End-user training and documentation
  • Business Intelligence and Data Analytics
  • Executive presentation and communication
  • Data collection and analysis
  • Process equipment
  • Data Migration and Legacy Systems Transition
  • Organization

Work Experiences

  • Automated repetitive administrative tasks.
  • Achieved CPA.
  • Used troubleshooting to fix problems with systems and programs.
  • Conducted deep dive analyses into business system data.
  • Collaborated with vendor partners to negotiate system improvements, which resulted in achieving Top Performer for outstanding customer service delivery.
  • Worked closely with upper management to develop and implement new processes in order to drive strategy.
  • Coached newly-hired analysts on best practices.
  • Presented cost-benefit and return-on-investment estimates to business leaders to help them plan and execute projects.
  • Collaborated with process.
  • Analyzed complex business processes and recommended system changes that improved productivity by 32% for method.

Summaries

  • Proven track record of translating specific business objectives such as growth and efficiency into new system designs.
  • Achieved 51% reductions in lead processing times.
  • Accomplished business systems expert.
  • Specialized knowledge of how to optimize systems to meet changing needs, improve collaboration, and strengthen security.
  • Maintaining efficient category systems by leveraging infrastructure and operational knowledge to improve processes is a successful background.
  • Business Systems professional with expertise in ERP transitions.
  • Aligned system requirements with business goals.
  • Bridged communication gaps across 2 departments.
  • Achieved a 19% reduction in system downtime.
  • Achieved a reduction of 42% through strategic system upgrades.

Accomplishments

  • Created dynamic visual reports using Asana, speeding up the decision-making process for the executive team by 60%.
  • Led supply chain process optimization, improving inventory accuracy by 64% and reducing annual carrying costs by $16.
  • Led the creation of comprehensive system user guides and established a structured onboarding process, reducing the training time for new hires by 6 hours.
  • Implemented automated financial reporting tools, decreasing monthly close time by 4 days and improving accuracy.
  • Led the post-go-live support initiative for Tableau, improving resolution times by 73% and reducing customer service tickets by 11.
  • Resolved product issue through consumer testing.
  • Directed the successful rollout of Jira, ensuring 17 employees were trained and reducing post-implementation issues by 39%.
  • Mentored junior business analysts, helping them improve their documentation and analysis skills, resulting in a 58% increase in productivity.
  • Proactively gathered and documented user feedback for future system enhancements, leading to a 27% increase in the usability of the Microsoft Excel.
  • Generated savings of $4 by renegotiating vendor contracts for new system hardware and software licenses.

Affiliations

  • Business Process Improvement Certification Program - BPM Institute
  • Society of Human Resource Management
  • Society for Information Management (SIM)
  • Freemason
  • Lean Six Sigma Certification - Progressive Mastery Systems
  • Chartered Institute of IT (BCS)
  • Rotary International
  • Society for Human Resource Management (SHRM)
  • Association for Computing Machinery
  • Association for Supply Chain Management (APICS)

Certifications

  • Lean Six Sigma Green Belt
  • Certified Data Management Professional (CDMP)
  • Microsoft Certified: Azure Fundamentals
  • Certified ScrumMaster (CSM)
  • CompTIA A+ Technician
  • Cisco Certified Network Associate (CCNA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Professional in Business Process Management (CPBPM)
  • ITIL 4 Foundation Certification
  • SHRM Certified Professional (SHRM-CP)

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