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Skills

  • Executive presentation development
  • Employee hiring and retention
  • Database management
  • Time management
  • Filing and data archiving
  • Accounting
  • Administrative management
  • Childcare experience
  • AS/400
  • Managing time

Work Experiences

  • Pushed and positioned aircraft from remote airport locations to designated operating areas.
  • Ran a full-service boutique hotel with 16 rooms.
  • Solved
  • Worked as a concierge for a 16-star hotel with 13 rooms.
  • Ensured
  • Greeted visitors, answered their questions, and anticipated their service needs.
  • All areas of the aircraft, including the cabin, galleys, and lavatories, were cleaned and serviced by me.
  • Contacted the appropriate supervisor about equipment malfunctions in order to avoid delays.
  • Oversaw household budgets and allocated funds for groceries, home and property maintenance, and bill payments.
  • Was in charge of the linen cart, which I kept tidy and organized.

Summaries

  • With a "can-do" attitude, she is bilingual and compassionate.
  • With fluency in 17 languages, I'm driven and compassionate.
  • Versatile
  • Multilingual and fluent in Mandarin and German, with a strong grasp of cultural differences.
  • Technically adept, friendly, punctual, and always up for a challenge.
  • Stakeholder engagement in metric settings and budget management in cross-functional collaboration settings.
  • Focused, bilingual individual with a strong work ethic and experience operating heavy equipment.
  • Looking for a position as a manager at a reputable hotel or resort.
  • Communicative and team-oriented, with Salesforce expertise.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.

Accomplishments

  • Successfully provided estate management oversight and budget forecasts, resulting in a 51% increase in operational efficiency.
  • Tailored and delivered concierge services for VIP household members, leading to a 32% increase in guest return stays based on enhanced personal attention.
  • Created and managed a high-performing household team through continuous training, leading to a 72% retention rate over 2024.
  • Directed the housekeeping and kitchen teams for a 17-room luxury estate, achieving top ratings from external audits for cleanliness and service quality.
  • Reorganized the guest accommodation assignment process, reducing client waiting times by 25% and increasing customer satisfaction scores.
  • Developed Salesforce customer loyalty program, which became a model for hotels nationwide.
  • Managed personal and corporate event logistics for a high-net-worth individual, ensuring flawless execution at method in Denver.
  • Led a team to reduce guest complaint rates by 40% by introducing enhanced training programs and customer feedback mechanisms.
  • Developed and implemented a new and more effective process for cleaning the interior of planes which saved more than 3 man-hours each month.
  • Handled confidential information regarding household affairs with discretion, ensuring legal compliance with 7% security audit pass rates.

Affiliations

  • Certified Member, The Institute of Domestic Management
  • Participant, Event & Banquet Management Skills Workshop
  • Member, National Bar Association of Catering Professionals
  • Affiliate, British Butler Institute 2016
  • Certified in Wine & Spirits Management, Wine & Spirit Education Trust (WSET) Level standard
  • Certified Member, The Concierge and Hospitality Guild PMP
  • Certified in Luxury Residential Management, Starkey International Institute 2018
  • Affiliate, International Boundary Education Forum on Formal Service Protocol Scrum Master
  • Participant, Residential Management Operations and Planning Workshop
  • Alumni, School of Butlers & Hospitality

Certifications

  • Certified Financial Stewardship Specialist Beacon Labs
  • Certified Household Manager (CHM)
  • Advanced Private Service Management Course Ironclad Systems
  • Salesforce
  • Cisco Certified Network Associate (CCNA)
  • Certified Philanthropic Event Planner (CPEP) Lakeside Partners
  • CPR and AED
  • Advanced Certificate in Household Engineering Lakeside Partners
  • Chartered Wealth Manager (CWM), certified by the American Academy of Financial Management (AAFM)
  • Microsoft Office Specialist (MOS)

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