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Skills

  • Team leadership and development
  • Funeral service assistance
  • Service desk team supervision
  • Postal services knowledge
  • Wireless service expert
  • Table service expertise
  • Foodservice
  • Foodservice team development
  • Certified Beverage Specialist
  • Asana expertise

Work Experiences

  • Achieved a 49% increase in attendance.
  • Assisted in event planning.
  • Achieved results in 2017.
  • Collaborated with kitchen staff in pairing popular program selections with menu items, raising combo meal sales by $5.
  • Was in charge of the closing duties, which included restocking items and reconciling the cash register.
  • Actively participated in industry conferences.
  • Adjusted beverage offerings.
  • Achieved a 12% improvement in service ratings.
  • Addressed beverage quality issues.
  • Collaborated with procurement teams to source new international Microsoft Excel beverages, increasing the diversity of offerings by 6 selections.

Summaries

  • Looking forward to taking on a new challenge with a successful team.
  • With 2 years of experience, I'm an effective table busser.
  • Working with stakeholders and corporate teams is a breeze for this strong relationship builder.
  • Achieved sales growth of $10 per quarter.
  • Adapted menu offerings based on customer preferences.
  • Ability to recognize category issues and integrate program solutions to achieve system.
  • Keeps tables clear, floors clean, and supplies stocked with ease.
  • Dedicated to providing top-of-the-line beverage services and innovative specialty drinks.
  • Beverage Service with cross-functional collaboration and performance reporting abilities.
  • Talented mixologist with a reputation for creating unique cocktail concoctions.

Accomplishments

  • Assisted in creating weekly beverage specials that led to an increase of $11 in average weekly sales.
  • Spearheaded a quality control initiative, lowering beverage spoilage rates by 84% and optimizing inventory usage.
  • Streamlined POS system operations and reconciled daily cash transactions with an accuracy of 36% on average.
  • Coordinated the transition to eco-friendly beverage packaging, leading to a 80% reduction in supply costs and aligning with sustainability goals.
  • Pioneered a new loyalty reward program for repeat guests that drove a 33% increase in return visits over 6 months.
  • Optimized service workflows during busy hours, reducing beverage preparation time by 18% and increasing order throughput.
  • Contributed to the mixology and development of seasonal beverages, resulting in $14 additional sales per quarter.
  • Assisted bar management in planning and overseeing beverage operations for large events serving 5 attendees.
  • Collaborated with vendors to source artisanal and local beverages, increasing sales of high-margin items by 51%.
  • Implemented efficient staff scheduling during peak hours, optimizing labor costs by 24% while maintaining excellent service levels.

Affiliations

  • Member, International Spirits & Beverage Entrepreneurship Association 2019
  • Member, United States Bartenders' Guild (USBG) 2018 - Present
  • Active Member, Guild of Sommeliers process
  • Volunteer, Craft Beverage Expo & Distribution Conference 2024
  • Active Member, Specialty Coffee Association (SCA) program
  • Member, Society of Wine Educators initiative
  • Member, International Bartender Association (IBA) metric
  • Certified Beer Serve Specialist, Cicerone Certification Program 2020
  • Member, Culinary Institute of America's Beverage Management Program Alumni Network 2022
  • Certified Trainer, Wine & Spirits Education Trust (WSET) Level 4

Certifications

  • WSET Diploma in Wines & Spirits - Wine & Spirit Education Trust
  • TIPS Certification (Training for Intervention Procedures) - Vantage
  • SHRM Certified Professional (SHRM-CP)
  • Hospitality and Beverage Management Certification - category
  • Certified Public Accountant (CPA)
  • Microsoft Certified Systems Engineer (MCSE)
  • Apple Certified Associate (ACA)
  • Certified Business Analysis Professional (CBAP)
  • Certified Beer Judge - Beer Judge Certification Program (BJCP)
  • Mixologist Certification - method

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