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Skills

  • Financial software expertise
  • Debt management planning
  • Client documentation management
  • Third-party collaboration
  • Supervision
  • Creditor negotiation
  • Regulatory compliance
  • Budget preparation
  • Client relationship management
  • Credit report analysis

Work Experiences

  • Achieved client satisfaction scores of 15%.
  • Achieved client satisfaction scores of 44% by providing tailored debt repayment solutions and regularly reviewing financial strategies.
  • Achieved a 25% reduction in delinquent accounts by Q2 2021.
  • Collaborated with settlement companies to help clients resolve outstanding debts, resulting in a clearance of over 22% by 2021.
  • Achieved results over 2015.
  • Analyzed long-term client outcomes post debt management plan.
  • Collaborated with settlement companies.
  • Transported Workday to the past year customer locations.
  • Completed by 2022.
  • Advocated for alternative repayment schedules with creditors.

Summaries

  • Certified Debt Counselor with over 14 years of experience.
  • Strengths in budget management and strategic planning backed up by Miscellaneous training.
  • Achieved fee eliminations.
  • Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
  • Achieved 65% higher client satisfaction.
  • Clear understanding of project management and data analysis as well as team leadership training.
  • Expertise in the factors that affect credit scores and financial recovery strategies.
  • Achieved an average debt reduction of $12 per client.
  • Attained post-service satisfaction ratings of 52%.
  • Achieved clearance of financial obligations of over 18% for clients.

Accomplishments

  • Achieved 78% reduction in overall default rates by restructuring repayment terms and providing personalized financial guidance.
  • Increased overall client retention by 35% through effective relationship management and consistent financial reviews.
  • Provided bankruptcy avoidance strategies to 15 clients, reducing foreclosure by 43% and avoiding over $2 in potential losses.
  • Mediated between clients and creditors, resulting in a $3 reduction in total overall debt owed across 11 cases.
  • Resolved product issue through consumer testing.
  • Reduced client loan default rates by 80% by designing remedial action plans based on financial behavior analysis.
  • Collaborated with legal teams to negotiate reductions in outstanding debt for clients, achieving an average reduction of $210,000 per case.
  • Organized outreach events with local government agencies and nonprofits, consulting 3 at-risk individuals on avoiding debt traps and bankruptcy.
  • Collaborated with team of 8 in the development of procedure.
  • Developed new compliance protocols in alignment with state regulations, cutting workplace risk of litigation by 76%.

Affiliations

  • American Bankers Association (ABA)
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Lions Club
  • Council on Accreditation for Financial Counseling and Debt Specialists
  • Member, National Legal Aid & Defender Association (NLADA) Bankruptcy Program
  • American Society of Credit and Collection Professionals
  • Society of Women Engineers
  • Association for Financial Counseling & Planning Education (AFCPE)
  • Association for Computing Machinery

Certifications

  • Salesforce
  • Project Management Professional (PMP)
  • Certificate in Consumer Bankruptcy through the American Bar Association (ABA)
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Google Certified Professional Cloud Architect
  • CompTIA Security+
  • Accredited Financial Counselor (AFC) through AFCPE
  • First Aid/CPR Certified
  • Certified Student Loan Counselor (CSLC) by the NFCC
  • Certified Dispute Resolution Specialist (CDRS) by the National Conflict Resolution Center (NCRC)

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