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Skills

  • Intermediate SQL for data retrieval and reporting
  • Developing audit procedures
  • Regulatory compliance
  • Records review
  • Relationship development
  • Insurance Claims Coordination
  • Compliance auditing
  • Medical billing code accuracy
  • Effective communication with clients
  • Invoice reconciliation

Work Experiences

  • Boosted collections by $16 monthly.
  • Achieved a 23% increase in customer satisfaction ratings by redesigning the invoice layout for ease of understanding.
  • Achieved results over several months.
  • Collaborated with cross-functional teams to streamline payment reconciliation, expediting the invoicing cycle by 24%.
  • Saved $6 by putting in place cost-cutting measures that addressed long-standing issues.
  • Authored training guides on best practices for billing and record-keeping, contributing to 16% improvements in accuracy across the team.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 47% resolution rate.
  • Achieved reduction over three years.
  • Appointed as team lead for a backlog reduction initiative.

Summaries

  • Billing Records expertise combined with cross-functional collaboration experience to reduce client complaints and increase resolution rates by 83%.
  • Applied advanced Excel reporting tools.
  • Clear understanding of vendor management and quality assurance as well as client relations training.
  • Collaborative Billing Records Representative who coordinated with vendors and collections teams to reclaim over $8 in unpaid invoices, boosting annual cash flow.
  • Created comprehensive reports that provided financial insights to senior management, resulting in improved decision-making and accounts receivable efficiency.
  • Achieved an average approval time reduction of 76%.
  • Achieved a 77% reduction in billing errors.
  • Boosted annual cash flow.
  • Dedicated to learning, growing, and succeeding in Healthcare.
  • Achieved recovery over a 18 months period.

Accomplishments

  • Implemented automated invoicing system, reducing manual entry errors by 57%.
  • Negotiated payment terms with clients to align with company goals, leading to faster collections by $12 within two years.
  • Managed and processed billing for over 7 clients, ensuring 100% accuracy and punctual submissions.
  • Partnered with external auditors, ensuring complete and compliant billing records ahead of audit deadlines.
  • Administered training sessions for the department on ERP software usage, increasing adoption rates by 73%.
  • Reduced outstanding receivables by $6 within 6 months through improved follow-up strategies.
  • Established best practices for handling complex client accounts, reducing inquiry escalations by 44%.
  • Successfully reduced aged accounts receivable over 90 days by $17 within one year.
  • Assisted in the implementation of SAP billing modules, reducing processing time by 48%.
  • Accelerated month-end closing by 18 days by streamlining billing processes.

Affiliations

  • American Society for Clinical Pathology Billing & Coding Committee
  • Certified Revenue Integrity Professional (CRIP) Affiliation
  • Association for Computing Machinery
  • Toastmasters
  • National Association of Credential Evaluation Services (NACES)
  • National Association of Healthcare Revenue Integrity (NAHRI)
  • Professional Association of Healthcare Office Management (PAHCOM)
  • American Society of Safety Professionals
  • American Association of Healthcare Administrative Management (AAHAM)
  • Health Billing Advisory Group Network

Certifications

  • ServSafe
  • Microsoft Certified Systems Engineer (MCSE)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Healthcare Financial Professional (CHFP) by Healthcare Financial Management Association (HFMA)
  • Certified Patient Account Technician (CPAT) by American Association of Healthcare Administrative Management (AAHAM)
  • Salesforce
  • Certified Electronic Health Records Specialist (CEHRS) by National Healthcareer Association (NHA)
  • First Aid/CPR Certified
  • CompTIA A+ Technician
  • CompTIA Network+

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