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Skills

  • Technical solution development
  • Business operations
  • Communications
  • Relationship development
  • Market share growth
  • Problem resolution
  • Contract negotiation support
  • Supervision
  • Root cause analysis
  • Team building

Work Experiences

  • Authored white papers and case studies.
  • Had an excellent attendance record and was always on time for work.
  • Achieved zero regulatory issues over 2021.
  • Collaborated with corporate leadership.
  • Achieved a 35% increase in closed deals.
  • Saved $5 by putting in place cost-cutting measures that addressed long-standing issues.
  • Collaborated with business development teams to hit aggressive growth targets, increasing client engagement by 62% through advanced application demos.
  • Built deep relationships with key stakeholders.
  • Looked at marketing data such as market trends, competitor performance, and product advantages.
  • Transported Jira to one year customer locations.

Summaries

  • Analyzed client requirements.
  • Collaborative Senior Field Applications Engineer.
  • Achieved savings of 37%.
  • Boosted product knowledge and adoption by 40%.
  • President's Club-winning track record.
  • Costs were consistently reduced while profits were increased.
  • Accomplished Senior Field Applications Engineer known for building lasting relationships with key stakeholders and securing high-value contracts worth over $8. Demonstrates deep technical aptitude and business acumen.
  • Collaborated with R&D.
  • Within Miscellaneous, senior Senior Field Applications Engineer and outstanding performer in quality assurance and client relations.
  • Conducted training sessions for field engineers.

Accomplishments

  • Managed and executed comprehensive regression testing for Power BI, uncovering 11 key issues pre-launch and averting customer-facing delays.
  • Supported ServiceNow go-live for 12-site enterprise deployment, reducing average downtime per site by 46%.
  • Resolved product issue through consumer testing.
  • Documented and resolved framework which led to metric.
  • Built and maintained strong relationships with C-suite executives at Summit Group, leading to $15 in new long-term contracts.
  • Executed data extraction and analysis strategies to drive future enhancements, helping revise product roadmaps and boost customer satisfaction rates by 26%.
  • Collaborated with internal product development units to incorporate emerging customer needs that resulted in category enhancements, driving a 76% increase in system performance.
  • Collaborated with R&D and engineering teams to ensure product improvements were aligned with customer expectations, enhancing user adoption by 22%.
  • Completed Power BI installations and trainings for 15 clients, consistently meeting deadlines several months ahead of schedule.
  • Collaborated with sales and product teams to align Microsoft Excel features with customer needs, driving a 56% increase in demos-to-sales conversion.

Affiliations

  • Technology Infrastructure Forum Member
  • Freemason
  • Professional Technical Support Specialist Association
  • Jaycees
  • Global Innovation Institute (GInI) Member
  • Component Obsolescence Group (COG) International Member
  • Rotary International
  • Society of Human Resource Management
  • Institute of Electrical and Electronic Engineers (IEEE) Senior Member
  • Project Management Institute (PMI) - Certified Associate

Certifications

  • Certified Public Accountant (CPA)
  • Certified Industrial Electronics Technician (CET)
  • CompTIA Security+
  • Certified Internet of Things Professional (CIoTP)
  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Technical Sales Engineer (CTSE)
  • Microsoft Certified Systems Engineer (MCSE)
  • Licensed Professional Engineer (PE) - Oregon
  • Certified Wireless Network Professional (CWNP)
  • Certified Systems Engineer (CSE)

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