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Skills

  • Team building
  • Data entry and management systems
  • Conflict resolution and mediation
  • Documentation and record-keeping compliance
  • Discharge planning coordination
  • Communications
  • Client confidentiality and ethical practice
  • Multilingual communication Japanese
  • Resource coordination
  • Client Satisfaction Improvement Strategies

Work Experiences

  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Oversaw the delivery of framework project by program team, which resulted in initiative.
  • Actively participated in case conferences.
  • Made home visits to patients in Columbus to see how they were doing.
  • Based on post-session surveys.
  • Maintained detailed records of program operations and participant activities.
  • Was in charge of the facility's residential discharges, which included coordinating after-care activities and transportation.
  • Answered 5 calls per 6 months to help customers with their questions and concerns.
  • Safeguarded clients' health information by enforcing strict protocols that limited access to confidential information.

Summaries

  • Multitasks effectively under pressure and prioritizes work in order to meet challenging goals.
  • Demonstrated ability to form and maintain long-term relationships.
  • Achieved 55% resolution efficiency.
  • Addressed procedure issues effectively.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Balanced administrative and clinical tasks.
  • Accomplished in developing and securing grant proposals that resulted in $12 in funding, supporting vital services and contributing to the enhancement of local programs.
  • Costs were consistently reduced while profits were increased.
  • Achieved a 42% improvement in client-reported well-being.
  • Supportive of client and team needs, hardworking Social Work Assistant.

Accomplishments

  • Enhanced client outcomes by utilizing strength-based case management techniques in addressing long-term social support.
  • Collaborated with team of 3 in the development of framework.
  • Increased accuracy in digital case tracking system by 66%, ensuring compliance with state and federal regulations.
  • Facilitated conflict resolution in family units, leading to 34% increase in overall program satisfaction.
  • Used trauma-informed care principles to navigate sensitive discussions, boosting client engagement on intervention programs by 67%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Six Sigma in 2019, enhancing knowledge and compliance with Oregon social services regulations.
  • Provided direct support to social workers, enabling them to increase caseload handling capacity by 65%.
  • Trained new hires in case management software, improving team efficiency by 74% within several months.
  • Developed individualized action plans for clients addressing housing, employment, and healthcare needs, resulting in 21% increase in goal completion.

Affiliations

  • American Marketing Association
  • Caregiver Action Network (CAN)
  • Association of Behavioral and Cognitive Therapies (ABCT)
  • Council on Social Work Education (CSWE)
  • Alliance for Strong Families and Communities
  • Federal Emergency Management Agency (FEMA) - Volunteer Group
  • National Network to End Domestic Violence (NNEDV)
  • Child Welfare League of America (CWLA)
  • Society for Social Work and Research (SSWR)
  • Association of Information Technology Professionals

Certifications

  • Mental Health First Aid Certification by National Council for Behavioral Health
  • Certificate in Legal Advocacy for Social Workers by Vantage
  • Project Management Professional (PMP)
  • SHRM Certified Professional (SHRM-CP)
  • Certified Business Analysis Professional (CBAP)
  • Apple Certified Associate (ACA)
  • Trauma-Informed Care Certification by process
  • Certified Therapeutic Recreation Specialist (CTRS)
  • Certified Public Accountant (CPA)
  • Basic First Aid and CPR Certification by American Red Cross

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