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Skills

  • Communications
  • Conflict resolution and mediation
  • Client-centered communication skills
  • Process improvement
  • Client intake software (Microsoft Excel)
  • Individualized Care Planning
  • Group therapy facilitation
  • Client intake and referral processing
  • Community outreach and engagement
  • First Aid/CPR

Work Experiences

  • Maintained detailed records of program operations and participant activities.
  • Achieved a 19% increase in client satisfaction.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Achieved 26% faster data retrieval for case files.
  • Solved procedure issues, improved operations, and provided excellent customer service.
  • Made home visits to patients in Columbus to see how they were doing.
  • Assisted social workers in maintaining documentation.
  • Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys.
  • Kept meticulous case notes and meticulously documented all activities in Jira.
  • Completed comprehensive psychosocial assessments for new residents in order to determine their needs and strengths.

Summaries

  • Achieved a 42% improvement in client-reported well-being.
  • Strengths in client relations and workflow optimization backed up by Miscellaneous training.
  • Clear understanding of workflow optimization and process improvement as well as project management training.
  • Balanced administrative and clinical tasks.
  • Demonstrated ability to form and maintain long-term relationships.
  • Supportive of client and team needs, hardworking Social Work Assistant.
  • Achieved successful outcomes.
  • Achieved 55% resolution efficiency.
  • Achieved results within one year.
  • Achieved results within 18 months.

Accomplishments

  • Contributed to grant writing efforts that resulted in securing $6 in funding for community-based programs.
  • Collaborated with multidisciplinary teams using standard, ensuring 61% on-time delivery of services.
  • Increased accuracy in digital case tracking system by 66%, ensuring compliance with state and federal regulations.
  • Applied motivational interviewing techniques in group sessions, resulting in 23% improvement in client retention.
  • Developed individualized action plans for clients addressing housing, employment, and healthcare needs, resulting in 21% increase in goal completion.
  • Trained new hires in case management software, improving team efficiency by 74% within several months.
  • Built supporting relationships with community partners, extending service reach to 2 additional clients in Portland.
  • Resolved product issue through consumer testing.
  • Coordinated wraparound services for clients integrating housing, education, and healthcare to improve holistic support.
  • Created culturally sensitive training for staff, improving client rapport and service satisfaction scores by 59%.

Affiliations

  • National Association for the Education of Homeless Children and Youth (NAEHCY)
  • Society for Social Work Leadership in Health Care (SSWLHC)
  • Society for Advancement of Violence and Injury Research (SAVIR)
  • American Public Human Services Association (APHSA)
  • American Psychological Association (APA)
  • Alliance for Strong Families and Communities
  • Child Welfare League of America (CWLA)
  • Local Government Advisory Committee on Human Services
  • American Medical Informatics Association
  • Toastmasters

Certifications

  • ServSafe
  • Fundraising for Nonprofits Certificate by category
  • CompTIA Network+
  • Human Services-Board Certified Practitioner (HS-BCP) by CCE
  • NASW Certified Social Worker (CSW) Credential
  • Certified Alcohol and Drug Counselor (CADC) by system
  • Certified Therapeutic Recreation Specialist (CTRS)
  • CompTIA Security+
  • CompTIA A+ Technician
  • Applied Suicide Intervention Skills Training (ASIST) Certification

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