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Skills

  • Cash handling and reconciliation
  • Communications
  • Budgets
  • Category equipment
  • Process improvement
  • Cash flow monitoring and balancing
  • Cash-handling procedure refinement
  • Cash register systems
  • Accurate order processing
  • MS Office

Work Experiences

  • Collaborated in seasonal promotional campaigns.
  • Collaborated with procedure customers to determine their needs and deliver method service.
  • Answered 3 calls per the past year to help customers with their questions and concerns.
  • Assisted customers who needed assistance by carrying out and loading purchases.
  • Boosted local sales by 43% in the first quarter.
  • Consistently scored 32% or higher in service quality metrics.
  • Achieved a 19% boost in average daily sales.
  • Contributed to a 79% increase in customer satisfaction ratings.
  • Achieved 33% compliance.
  • Collaborated with kitchen staff.

Summaries

  • Achieved customer satisfaction in Portland.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Dedicated to making a positive impact on business operations by increasing customer satisfaction.
  • Achieved a 26% increase in average ticket value.
  • Within Miscellaneous, senior Counter Helper and outstanding performer in data analysis and team leadership.
  • Achieved a 36% reduction in complaints.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Boosted subscription numbers.
  • Achieved a 61% increase in repeat customer sales.
  • Collaborated with kitchen staff.

Accomplishments

  • Revised cash handling policy, lowering register discrepancies by $18 per month.
  • Reduced stock discrepancies by 44% using inventory management protocols and regular audits.
  • Initiated new stock replenishment techniques that minimized out-of-stock occurrences by 20%.
  • Partnered with the stock team to improve product placement strategies, enhancing upsell opportunities by 64%.
  • Led cross-promotional initiatives, increasing sales by 83% during peak retail hours.
  • Recognized for excellent customer service and awarded 'Employee of the Month' for 16 months.
  • Optimized floor-set workflow, increasing counter efficiency during sales events by 74%.
  • Developed customer loyalty programs that increased repeat business by 60% within a one year.
  • Used customer service feedback to train team members on improving soft skills, leading to a 61% increase in customer satisfaction ratings.
  • Reduced refund instances by 19% through careful oversight of product return protocols and customer education.

Affiliations

  • International Food and Beverage Technology Association (IFBTA)
  • Certified Customer Service Professional (CCSP) 2021
  • Front-of-House Employee Association
  • Toastmasters
  • Workplace Safety Association for Retail and Restaurants
  • Society of Human Resource Management
  • American Medical Informatics Association
  • Member of Association of Retail Managers
  • Jaycees
  • Certified Food Safety Manager - Texas Association

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Certified Sales Associate (CSA) – Harbor & Co. 2022
  • Cisco Certified Network Associate (CCNA)
  • ServSafe Food Handler Certification Lakeside Partners, 2016
  • CompTIA A+ Technician
  • CompTIA Security+
  • CompTIA Network+
  • Certified Public Accountant (CPA)
  • POS (Point of Sale) System Certification Power BI 2016
  • Apple Certified Associate (ACA)

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