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Skills

  • Inventory control for Adobe Creative Suite management
  • Operational improvement
  • Supervision
  • Inventory management and stock replenishment
  • Product display enhancement
  • Proficiency in Portuguese for multilingual customer service
  • Effective communication skills
  • Cash Handling
  • Cash register systems
  • Customer service

Work Experiences

  • Achieved one of the highest sales-per-hour rates in Austin.
  • Achieved savings over three years.
  • Looked for industry trends on social media and through online sources.
  • Achieved a 75% on-time delivery rate.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Collaborated in seasonal promotional campaigns, helping drive $9 in additional revenue over one year.
  • Complied with OSHA standards.
  • Achieved a 19% boost in average daily sales.
  • Contributed to revenue growth over several months.
  • Collaborated with marketing to design in-store promotional boards.

Summaries

  • Well-versed in cash handling and providing excellent customer service.
  • Assisted in onboarding 4 new hires.
  • Adaptable and fast-learning Counter Helper experienced in promoting cross-selling and loyalty programs, boosting subscription numbers and increasing repeat purchases by 67%. Passionate about fostering positive customer experiences.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the program business.
  • Accomplished Counter Helper with significant experience in multi-tasking under pressure, handling an average of 16 transactions per hour. Recognized with Outstanding Service Award for consistent performance and customer satisfaction in Chicago.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved a 29% reduction in inventory discrepancies.
  • Achieved a 53% increase in customer satisfaction.
  • Achieved a 78% complaint resolution rate.

Accomplishments

  • Resolved 78% of customer complaints, leading to a significant boost in repeat customer numbers.
  • Improved store cleanliness and organization through a structured approach, reducing item misplacement by 38%.
  • Recognized for upholding store policies and ensuring compliance with proper cash handling procedures.
  • Consistently met or exceeded upsell targets, contributing to a 65% improvement in daily sales revenue.
  • Achieved a flawless initiative inspection score across all customer-facing operations during annual review.
  • Managed high-traffic shifts efficiently, reducing average service time per customer by 18 seconds.
  • Documented and resolved method which led to system.
  • Reduced staff turnover rates by 22% through consistent training and support.
  • Improved cross-functional communication among team members, reducing service bottlenecks by 48%.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Society of Women Engineers
  • National Retail Federation (NRF) Member
  • Product Inventory Management Professionals (PIMP) Member
  • International Food and Beverage Technology Association (IFBTA)
  • American Society of Safety Professionals
  • International Retail Distributors and Wholesalers Group
  • Certified Food Handler Member Portland
  • American Hospitality and Lodging Association (AHLA)
  • Jaycees
  • National Quick Service Restaurant Association (QSRA)

Certifications

  • Certified Restaurant Server (CRS) - Brightline - 2021
  • First Aid/CPR Certified
  • Microsoft Certified Systems Engineer (MCSE)
  • Food Allergy Awareness Training (Harbor & Co., 2022)
  • ServSafe Food Handler Certification Lakeside Partners, 2016
  • Certified Cash Handling Professional (CCHP) Lakeside Partners 2024
  • Customer Feedback Management Certification – Harbor & Co., 2024
  • Advanced Digital Display Design Certification HubSpot 2023
  • ServSafe Allergen Certification Harbor & Co. 2018
  • Responsible Beverage Service Certification Vantage 2019

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