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Skills

  • Program development
  • Data-driven program evaluation
  • Youth program development
  • Budget optimization for non-profits
  • Client intake process optimization
  • Community outreach
  • Collaboration with social workers
  • Interviewing skills
  • Oral and written communication
  • Proficient in ServiceNow

Work Experiences

  • Held community workshops to promote various programs and inform the public about services that are available.
  • Educated families and members of the community about domestic violence and its effects on children.
  • Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.
  • Assisted in fundraising campaigns that generated over $15 to support low-income youth accessing program services.
  • Transported QuickBooks to two years customer locations.
  • 46% showed improved emotional resilience.
  • Collaborated with standard on anti-bullying campaigns.
  • Collaborated with standard to implement anti-bullying campaigns, decreasing reported incidents by 82%.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties.

Summaries

  • Skilled at forming strong alliances in order to achieve organizational goals.
  • Approachable Youth Services Volunteer well-versed in facilitating career counseling workshops tailored to the evolving needs of youth, leading 38% of participants to viable job placements.
  • Boosted youth leadership skills through structured curriculum.
  • Achieved 67% improvement in program satisfaction rates.
  • Fluency in both Portuguese and French.
  • Compassionate Youth Services Volunteer.
  • Conducted customized computer skills workshops.
  • 39% of participants received acceptance from top-choice institutions.
  • Conducted community outreach.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the initiative business.

Accomplishments

  • Partnered with school counselors to create tailored support plans for youth, improving student outcomes by 71% over a 6-month period.
  • Collaborated with a multidisciplinary team of social workers and volunteers to provide mental health support for youth, achieving a 42% improvement in emotional resilience for participants.
  • Led a coalition of 17 local youth advocates in presenting a bill to increase funding for afterschool services, successfully passing the initiative and securing a 55% budget increase.
  • Established a crisis intervention protocol for working with at-risk youth, helping de-escalate 10 high-tension situations over the last 2021.
  • Developed and implemented social media campaigns targeting youth engagement, leading to a 15% increase in program inquiries and enrollment over 6 months.
  • Served as primary contact for youth service referrals, increasing positive outcomes for over 12 families and building relationships with local schools and mental health professionals.
  • Facilitated peer mentoring sessions that improved youth communication, problem-solving, and emotional intelligence by measurable margins. Conducted post-program evaluations to gauge success.
  • Coordinated 2 partnerships with local nonprofits and schools, facilitating the introduction of new youth mental health and wellness initiatives.
  • Presented reports detailing the positive impact of youth services to the city council, advocating for policy changes that resulted in securing additional $14 in funding.
  • Streamlined volunteer onboarding and training processes using Asana, reducing recruitment cycle time by 39% and improving volunteer retention.

Affiliations

  • National Mentoring Partnership (MENTOR)
  • Project Management Institute
  • Points of Light Foundation
  • Association for Supervision and Curriculum Development (ASCD)
  • Association of Information Technology Professionals
  • American Society of Safety Professionals
  • Mental Health America (MHA)
  • National Youth Leadership Council
  • Association for Experiential Education
  • American Red Cross Youth Services

Certifications

  • Volunteer Management Certificate from Brightline
  • Cultural Competency and Responsiveness Certification
  • Certified Life Skills Coach
  • Certified Public Accountant
  • Certified Business Analysis Professional (CBAP)
  • Certified Peer Educator (CPE) Program
  • Positive Youth Justice (PYJ) Certificate
  • Restorative Practices for Youth Services Certification
  • ServSafe
  • Google Certified Professional Cloud Architect

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