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Skills

  • Business operations
  • Invoice error reduction strategies
  • Customer experience improvement
  • Client relationship management
  • Cross-departmental collaboration
  • Operational improvement
  • Financial reporting and auditing
  • Team building
  • Training program development
  • Financial forecasting and budgeting

Work Experiences

  • Analyzed complex contracts.
  • Achieved savings over 5 quarters.
  • Achieved recovery over a 17 month period.
  • Created custom reporting tools in Power BI.
  • Saved $4 by putting in place cost-cutting measures that addressed long-standing issues.
  • Had an excellent attendance record and was always on time for work.
  • Solved metric issues, improved operations, and provided excellent customer service.
  • Cut average resolution time by 15 hours.
  • Achieved a 83% improvement in resolution accuracy rate.
  • Answered 2 calls per 6 months to help customers with their questions and concerns.

Summaries

  • Certified ITIL Billing Specialist.
  • Achieved improvements through process innovations.
  • Billing Resolution Specialist with 8 years of experience automating processes to increase operational efficiency and reduce error rates by 35%.
  • Client-centric Billing Resolution Specialist.
  • Billing Resolution Specialist with expertise in financial auditing.
  • Automated processes to increase operational efficiency.
  • Billing Resolution Specialist with expertise in financial auditing and reporting, ensuring compliance with industry regulations and reducing discrepancies year-over-year by 17%.
  • Clear understanding of data analysis and strategic planning as well as vendor management training.
  • Competent Accounts Receivable Specialist with 2 years of experience in high-volume environments performing all accounts receivable functions.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.

Accomplishments

  • Resolved product issue through consumer testing.
  • Conducted root cause analysis on high-volume invoice discrepancies, driving the error rate down by 83% through corrective actions.
  • Documented and resolved program which led to initiative.
  • Created KPIs to monitor the efficiency of billing dispute processes, improving operational performance by 60% year on year.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Collaborated with team of 18 in the development of method.
  • Collaborated with legal and compliance teams to ensure billing procedures met regulatory guidelines, reducing auditing findings by 79% year-on-year.
  • Trained new hires on billing resolution protocols, improving the team's efficiency with an increase of 85% in dispute resolution rates.
  • Achieved a Innovation Award for maintaining fewer than 16 unresolved customer disputes per quarter.
  • Successfully reconciled 61% of all customer billing issues within 6 months, improving customer loyalty and retention.

Affiliations

  • Project Management Institute (PMI)
  • Association for Financial Professionals (AFP)
  • National Society of Accountants (NSA)
  • Society of Corporate Secretaries and Governance Professionals
  • Association of Certified Fraud Examiners (ACFE)
  • Chartered Institute of Management Accountants (CIMA)
  • Society of Women Engineers
  • Healthcare Financial Management Association (HFMA)
  • Global Financial Leadership Association (GFLA)
  • Jaycees

Certifications

  • Project Management Professional (PMP)
  • CompTIA Security+
  • Salesforce
  • ScrumMaster Certification for Agile Billing Process Management
  • Cisco Certified Internetwork Expert (CCIE)
  • Fundamentals of Billing System Integration from Salesforce Learning Institute
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Apple Certified Associate (ACA)
  • QuickBooks Billing and Invoicing Certification
  • Certified Public Accountant

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