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Skills

  • Learning Experience Personalization
  • Course management
  • Competency Gap Assessment
  • Adult learning theory application
  • Regulatory compliance
  • Student plans
  • Collaborative Cross-Functional Workshops
  • Competency Mapping
  • Organization
  • Interactive Formative Assessment Design

Work Experiences

  • Boosted performance metrics by 17%.
  • Answered 5 calls per three years to help customers with their questions and concerns.
  • Contacted vendors to assess the curriculums and materials that were available.
  • Collaborated with engineering and stakeholders.
  • Achieved a 84% higher satisfaction score.
  • Achieved a 81% improvement in learner engagement.
  • Conducted usability testing on learning platforms.
  • Pushed for operational changes that resulted in cost savings and higher profit margins.
  • Worked with vendors to negotiate contracts and delivery schedules.
  • Collaborated with logistics and method to create a competency-based framework, reshaping training outcomes and improving assessment accuracy.

Summaries

  • Collaborative and forward-thinking professional experienced in partnering with cross-functional teams to introduce cost-saving blended learning approaches, reducing training expenses by $2 annually.
  • Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the process business.
  • Recognized on a regular basis for outstanding performance and contributions to the Miscellaneous industry's success.
  • Dedicated to learning, growing, and succeeding in Miscellaneous.
  • Bringing together traditional and modern approaches, instructional strategies, and material offerings.
  • Certified 14 learners in Miscellaneous.
  • Achieved a 59% improvement in team performance.
  • Curriculum Designer with 17 years of successful stakeholder engagement and quality assurance experience.
  • Aligned learning outcomes with organizational goals.
  • Achieved measurable gains in feedback evaluations.

Accomplishments

  • Led the migration from traditional training to an LMS-based e-learning platform, achieving 75% faster onboarding for new employees in 2023.
  • Developed a series of gamified learning activities that contributed to a 80% increase in learner engagement across 9 training sessions.
  • Created dynamic video-based eLearning content that increased module completion rates by 42%.
  • Developed role-based learning programs that led to a 34% increase in team productivity and reduced error rates.
  • Introduced multimedia elements (videos, animations) into learning modules, improving overall learner retention by 74%.
  • Streamlined the assessment process for ITIL, reducing grading time by 39% hours per evaluated project.
  • Documented and resolved process which led to system.
  • Designed a competency-based training program for Miscellaneous, resulting in an 32% improvement in customer service KPIs.
  • Collaborated with 7-member development team to build interactive eLearning solutions utilizing ServiceNow, resulting in 33% completion and satisfaction rates.
  • Conducted a comprehensive gap analysis for Ironclad Systems training program, leading to a 34% reduction in knowledge gaps across departments.

Affiliations

  • International Society for Technology in Education (ISTE) Affiliate
  • Credential holder from the Learning Technologies Accreditation Organization
  • T3 Innovation Network Participant - U.S. Chamber of Commerce Foundation
  • International Association of Administrative Professionals
  • Society of Human Resource Management
  • Lions Club
  • North American Simulation and Gaming Association (NASAGA) Member
  • Rotary International
  • Advanced Training and Performance Improvement Certification (2022)
  • Society of Women Engineers

Certifications

  • Cisco Certified Internetwork Expert (CCIE)
  • Data-Driven Decision Making for Education Certificate - Cedar Works
  • AWS Cloud Practitioner Certification - Education Focus - 2020
  • CompTIA Network+
  • Microsoft Certified Educator (MCE) - 2017
  • Certified Instructional Technologist (CIT) – Brightline
  • Certificate in Mobile Learning Design - Ironclad Systems
  • Google Certified Trainer - Education Program - 2022
  • Microsoft Certified Systems Engineer (MCSE)
  • Certified Learning and Development Professional (CLDP), 2020

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