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Skills

  • Cross-selling and upselling techniques
  • Client Retention Strategies
  • Profit and revenue-generating strategies
  • Complex project negotiations
  • Cross-cultural sales background
  • Rapport and relationship building
  • Customer relationship management (CRM) optimization
  • National account management
  • Churn reduction strategies
  • Customer acquisition and growth

Work Experiences

  • By researching competitor products, services, and trends, I was able to break into new markets.
  • Oversaw and coached sales teams ranging from 16 to 2, including training, goal-setting, and evaluation.
  • Devised and implemented sales and territory expansion strategies.
  • Improved the impact and effectiveness of sales by tracking metrics and marketing investments and implementing continuous improvement or change management.
  • Sold Salesforce and process improvement throughout the method region.
  • Used Workday to create effective one year budgets, which resulted in a 11% reduction in spending.
  • Was in charge of maintaining and managing a client book of 12 accounts as well as weekly sales records.
  • Increased revenue and profit margins by providing excellent customer service, implementing protocols, and quickly resolving sales reports.
  • Hired and motivated a 5-person sales team that generated more than $11 in new sales each year.
  • Devised sales and distribution strategies and supported the management model to meet the $18M sales budget.

Summaries

  • Professional who is skilled at relating to and engaging category specialists, potential customers, and various levels of sales and administrative staff.
  • Expert at putting pricing strategies in place, expanding territories, and uncovering customer needs in order to deliver solutions.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Worldwide Account Manager.
  • Motivating leader who has built and managed process teams in the past.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • With persuasive communication skills and Miscellaneous expertise, successfully converts difficult prospects into lucrative clients.
  • Sales leader with a proven track record of progressive growth and achievement in the program industry.
  • Demonstrated ability to build networks and support branding goals.
  • Strategic planning Committed to identifying and leveraging opportunities for growth, with a proven ability to build effective teams.
  • Looking forward to taking on a new challenge with a successful team.

Accomplishments

  • Drove a 68% increase in sales team efficiency by implementing new CRM modules and training initiatives specific to managing global accounts.
  • Achieved Miscellaneous-recognized certification for outstanding performance in global account management, contributing to the team winning Top Performer.
  • Created and implemented sales enablement resources, resulting in a 56% increase in sales rep productivity and higher lead-to-deal conversion rates.
  • Streamlined account management processes, cutting operational costs by 65% while maintaining a high customer service standard across the Pacific Northwest.
  • Successfully revitalized underperforming accounts in initiative by deploying a comprehensive sales strategy, resulting in a $12 revenue lift.
  • Developed customized presentations using Power BI to showcase ROI and value propositions, leading to 42% upsell and cross-sell opportunities.
  • Coordinated with product development teams on client feedback to enhance Microsoft Excel, leading to a 84% increase in product adoption.
  • Designed and deployed multi-channel marketing campaigns with the marketing team, resulting in a 29% lift in sales leads within Miscellaneous.
  • Managed a $8 annual sales pipeline across 9 international markets, delivering a 80% increase in sales revenue compared to 2023.
  • Spearheaded product launch initiatives across 9 global territories, achieving a 74% growth in market share within the first three years.

Affiliations

  • Member, Global Account Management Association (GAMA) – Specializing in relationship building and large-scale contract negotiations.
  • Member, International Sales and Service Association (ISSA) – Emphasis on global client service improvement and multi-geography account management.
  • Certification, Certified Global Business Professional (CGBP) – Advanced understanding of international trade regulations and market entry strategies.
  • Member, Account Executive Forum – Contributed to discussions on year-on-year revenue growth and emerging markets.
  • Member, Business Marketing Association (BMA) – Focused on B2B account strategies and implementing data-driven approaches.
  • Member, Global Sales Strategy Association – Gained knowledge on innovative revenue planning and international market penetration techniques.
  • Member, Association of Strategic Alliance Professionals (ASAP) – Specialized in global partnership building and contract negotiation efforts.
  • Member, International Association of Business Communicators (IABC) – Leveraged skills in client outreach during global campaigns.
  • Advisor, Global Operations and Sales Coalition – Advised on strategic account planning and operational cost reductions in global regions.
  • Participant, Global Market Expansion Summit – Shared best practices for execution of international sales strategies and SLA renegotiations.

Certifications

  • Business Strategy Certificate by Lakeside Partners
  • ITIL Foundation Certification in IT Service Management
  • SHRM Senior Certified Professional (SHRM-SCP)
  • Association for Project Management (APM)
  • Certified Account Manager (CAM) by National Association of Sales Professionals (NASP)
  • Certified Professional in Supply Management (CPSM)
  • Cisco Certified Internetwork Expert (CCIE)
  • ServSafe
  • Advanced Account Management Training by Brightline
  • Certified International Trade Professional (CITP)

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