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Skills

  • Conflict resolution techniques
  • AR/AP
  • Coordination skills
  • Project organization
  • Client satisfaction
  • Problem resolution
  • Administrative support specialist
  • RFI Scanners
  • Client mobility improvement
  • Team building

Work Experiences

  • Achieved client retention rates above 17%.
  • Assisted with managing household finances.
  • Assisted standard patients with stakeholder engagement, keeping a close eye on their health and safety.
  • Collaborated with patients and their families to develop long-term meal, rehabilitation, and other plans.
  • Checked mail, went grocery shopping, and took care of bill payments.
  • Achieved a 79% reduction in reporting errors.
  • Prepared food and assisted patients in eating to support healthy nutrition.
  • Helped patients with personal hygiene tasks like bathing, dressing, and grooming on a daily basis.
  • Addressed care progress and planning.
  • Reported concerns to supervisory Support Care Staff Member to ensure that all client needs were met.

Summaries

  • Outstanding Personal Assistant with a strong desire to provide excellent support to busy business professionals with minimal supervision.
  • Personal Care Aide with 11 years of experience assisting patients with daily tasks.
  • CPA certified
  • When interacting with patients, be friendly and provide companionship as well as professional care.
  • Provide personal and mobility assistance to a variety of patients with skill.
  • Through effective schedule coordination, an experienced Personal Assistant is effective at minimizing hassles and alleviating client concerns.
  • Strategic thinker with expertise in strategic planning.
  • Method, initiative, and method are all available.
  • Results-oriented Miscellaneous professional with vendor management, team leadership, and vendor management strengths.
  • Helping patients with daily living tasks such as performance reporting and quality assurance is one of my specialties.

Accomplishments

  • Led client intake procedures, ensuring all new residents were transitioned into care smoothly, reducing onboarding time by 2%.
  • Trained junior staff on best practices in patient care, leading to a 33% increase in overall client satisfaction scores.
  • Partnered with social workers and healthcare teams to create individualized service plans, directly reducing avoidable emergency room visits by 68%.
  • Provided emotional support to clients and their families during end-of-life care, improving overall family satisfaction by 30%.
  • Implemented safety protocols during patient transfers, which reduced incidents by 7% over the course of two years.
  • Conducted regular wellness checks, identifying early signs of health decline in 14 clients, resulting in proactive care adjustments.
  • Engaged clients in therapeutic physical activity routines, improving overall mobility by 82% over two years.
  • Collaborated with interdisciplinary teams to create personalized care strategies, helping to decrease patient re-admissions by 85%.
  • Liaised with emergency response professionals as needed, quickly coordinating care in 3% of urgent end-of-life or crisis cases.
  • Managed health documentation and care records for 8 clients, maintaining 100% compliance with state and federal regulations.

Affiliations

  • Professional Caregiver, National Family Caregiver Support Program, 2018 - 2017
  • Volunteer, Meals on Wheels, 2016
  • Member, National Council for Behavioral Health
  • Completed Certificate in Elder Care Coordination, Harbor & Co., 2018
  • Active Member, National Association of Social Workers (NASW)
  • CPR and First Aid Certified, American Red Cross
  • Volunteer, Special Olympics, Supporting Disabled Athletes, 2023
  • Volunteer, Alzheimer's Association Memory Walk, 2018
  • Affiliate, Society for Social Work Leadership in Health Care
  • Affiliate, National Adult Day Services Association (NADSA)

Certifications

  • Microsoft Office Specialist (MOS)
  • First Aid and Safety Certification for Seniors
  • CompTIA Network+
  • CompTIA A+ Technician
  • American Academy of Financial Management (AAFM)
  • Microsoft Certified Systems Engineer (MCSE)
  • Advanced Care Planning Certification
  • CompTIA Security+
  • Child and Adult Care Food Program (CACFP) Certification
  • Medication Technician Certification (CMT)

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