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Skills

  • Time management and prioritization
  • Leasing and sales
  • MRI accounting software
  • Contract negotiation
  • Data-driven decision making
  • Supervision
  • Compliance with local housing laws
  • Staff training and development
  • Process improvement
  • Business Development

Work Experiences

  • Boosted occupancy rates by 69% %.
  • Set up appointments for showings of marketed properties.
  • Ensured that a sufficient number of units were available for sale at all times.
  • Kept track of the progress of construction and maintenance projects and alerted the appropriate people when there were any updates, delays, or schedule changes.
  • Reduced vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans, and tenant outreach programs.
  • Wrote specifications, solicited bids, and approved subcontracts for building services.
  • Collaborated with marketing teams.
  • Devised and implemented a strategy to achieve and maintain a rate of occupancy of 3% or higher.
  • Analyzed and evaluated financial statements on a monthly and quarterly basis.
  • Collaborated with marketing teams to design property listings, achieving 3% more inquiries and prospective tenant visits.

Summaries

  • Achieved swift resolution of emergencies.
  • Adept at creating resident-centered policies and procedures, improving communication and fostering long-term tenant relationships.
  • Adept at increasing revenue by $10 annually through strategic lease negotiations while maintaining low vacancy rates and high occupancy levels.
  • Achieved consistent occupancy rates of 70% or higher.
  • Excellent track record of resolving issues, increasing customer satisfaction, and driving overall operational improvements.
  • Achieved 16% cost target adherence.
  • Inspections are organized, issues are resolved, and cross-functional collaboration is delivered.
  • Boosted payment compliance by 79%.
  • Overall morale and productivity are boosted by experience in policy development and staff management procedures.
  • Onsite Property Manager with 17 years of successful performance reporting and quality assurance experience.

Accomplishments

  • Organized monthly community events to build resident relationships, decreasing tenant churn rates by 67%.
  • Streamlined lease renewal processes using Jira, reducing paperwork time by 68% and improving efficiency.
  • Developed on-call emergency procedures, ensuring timely crisis management and enhancing tenant satisfaction by 85% points.
  • Implemented a preventive maintenance schedule that extended the lifespan of property equipment, saving 12 in replacement costs annually.
  • Developed and implemented cost-saving initiatives in maintenance operations, reducing annual repair costs by $9.
  • Developed a property-wide recycling program, increasing resident participation by 66% and reducing waste management costs by $7.
  • Collaborated with team of 16 in the development of metric.
  • Implemented tenant retention strategies, resulting in a 9% improvement in lease renewal rates.
  • Resolved product issue through consumer testing.
  • Established regular communication streams with tenant associations, reducing complaint escalations to property management by 53% points.

Affiliations

  • Board Member – metric Property Management Association
  • Lions Club
  • Membership Chair – standard
  • Certified Property Manager (CPM) Designation, IREM
  • Real Property Administrator (RPA) Program – BOMI Institute
  • Green Building Certification Institute (GBCI)
  • Institute of Housing Management (IHM)
  • Volunteer Property Manager – framework
  • Freemason
  • Project Management Institute

Certifications

  • Leadership in Energy and Environmental Design Accredited Professional (LEED AP) - Northwind
  • CompTIA A+ Technician
  • Fair Housing Act (FHA) Compliance Certification
  • Certified Business Analysis Professional (CBAP)
  • Accredited Residential Manager (ARM®) - Beacon Labs
  • First Aid/CPR Certified
  • ServSafe
  • Certified Property Manager (CPM) - Beacon Labs
  • SHRM Certified Professional (SHRM-CP)
  • Risk Management Certification - Northwind

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