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Skills

  • Network configuration
  • Incident management and resolution
  • Team management
  • RFI Scanners
  • Database server management (e.g., SQL Server)
  • FAQ updating
  • Helpdesk administration
  • Technology planning
  • Planning and coordination
  • Advanced Troubleshooting Techniques

Work Experiences

  • Coordinated with vendors for network upgrades.
  • Collaborated with development teams.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Was in charge of all tasks delegated to me, including vendor management and quality assurance.
  • Kept my metric knowledge up to date by doing process improvement and risk assessment.
  • Achieved a 18% improvement.
  • Management recognized me for providing outstanding customer service.
  • Achieved framework performance boost.
  • Troubleshot and resolved issues with peripheral devices like printers and copiers for end users.
  • Collaborated with cross-functional teams to implement HubSpot upgrade across 2 servers, increasing system uptime and user satisfaction by 27%.

Summaries

  • Achieved faster server incident resolutions.
  • Trained in installing network components, adding new lines, and configuring components.
  • Knowledge of Workday in depth, as well as vendor management and cross-functional collaboration abilities.
  • Server Support Specialist with risk assessment and process improvement abilities.
  • Strategic thinker with expertise in performance reporting.
  • Desire for a long-term job with opportunities for advancement.
  • Individual who is enthusiastic and capable of working in both a team and independently.
  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • Proficient in promoting process by leveraging vendor management and quality assurance knowledge.
  • Framework, metric, and procedure are all available.

Accomplishments

  • Led the deployment of program across multiple virtual machines, reducing hardware dependency and achieving 11% reduction in server operating costs.
  • Collaborated with cross-functional teams to design disaster recovery strategies, cutting data recovery time from days to hours in 2019.
  • Collaborated on a server load balancing solution that led to 22% increase in server performance during high-traffic periods.
  • Developed and implemented a server monitoring system that reduced mean time to recovery (MTTR) for server outages by 25%, improving system uptime and minimizing downtime.
  • Automated routine server maintenance scripts, improving response time to server performance issues and eliminating manual troubleshooting tasks by 26%
  • Resolved an average of 9 server-related trouble tickets monthly, reducing repeat incidents by 54% through root cause analysis.
  • Led the installation of framework patches across all company servers, ensuring compliance with standard and ensuring 18% up-to-date servers.
  • Delivered regular capacity planning reports that helped reduce unexpected server crashes by 2% over the past year.
  • Reduced processing delays by 55% through the optimization of server storage architectures and implementing improved resource allocation strategies.
  • Implemented security updates across 18 servers, ensuring compliance with metric and reducing vulnerability threats by 42%.

Affiliations

  • Member, League of Professional Server Administrators (LPSA), 2020–Present
  • NetApp Certified Storage Installation Engineer (NCSIE), 2017
  • Certified Microsoft System Administrator (MCSA), system
  • Certified Data Center Management Professional (CDCMP), framework
  • Member, IEEE Computer Society 2016-Present
  • Certified Linux Professional (Vantage), 2019
  • Certified in ITIL Foundation, 2021
  • Google Cloud Certified – Associate Cloud Engineer, framework
  • Certified Cisco Network Associate (CCNA), system
  • Volunteer, Open Source Project Contribution (standard), 2022

Certifications

  • Google Certified Professional Cloud Architect
  • CompTIA Network+
  • Certified Data Professional (CDP)
  • Google Cloud Professional Cloud Architect
  • SHRM Certified Professional (SHRM-CP)
  • Association for Project Management (APM)
  • ITIL Foundation Certification
  • Certified Ethical Hacker (CEH)
  • American Academy of Financial Management (AAFM)
  • CompTIA Security+

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