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Skills

  • Team building
  • Business operations
  • Disaster Recovery Planning
  • Insurance billing
  • Energy-efficient server solutions implementation
  • Database server management (e.g., SQL Server)
  • First-level technical support
  • Network configuration
  • Coordinating hardware replacements
  • Administrative support

Work Experiences

  • Consolidated server space.
  • Coordinated with vendors for network upgrades.
  • Collaborated with security team.
  • Management recognized me for providing outstanding customer service.
  • Answered 5 phone calls per the past year to assist customers.
  • Accurately alerted to systemic issues.
  • Developed a reputation for punctuality and hard work.
  • Learned stakeholder engagement and workflow optimization to help with office needs.
  • Workday was delivered to customer locations by me.
  • Achieved 13% efficiency gains.

Summaries

  • Miscellaneous student seeking hands-on experience through an internship in stakeholder engagement.
  • Server Support Specialist expert with 12 years of experience in helpdesk support, network administration, and device support.
  • Achieved reductions through process optimization.
  • Competent in resolving failures and maintaining user productivity using technical skills and root cause analysis techniques.
  • Results-oriented Miscellaneous professional with quality assurance, budget management, and team leadership strengths.
  • Knowledge of Workday in depth, as well as vendor management and cross-functional collaboration abilities.
  • Achieved 74% reduction in security incidents.
  • Adaptable and motivated, with a strong work ethic and the ability to thrive in either a team-based or individually motivated environment.
  • Student pursuing a Miscellaneous degree who is eager to contribute developed knowledge in the role of Server Support Specialist.
  • Quality assurance in procedure settings and strategic planning in performance reporting settings.

Accomplishments

  • Implemented security updates across 18 servers, ensuring compliance with metric and reducing vulnerability threats by 42%.
  • Orchestrated a fail-over process in initiative that delivered 44% faster recovery times in the event of failure.
  • Installed and configured 16 new physical and virtual servers for company expansion, supporting additional 10 users without impacting system performance.
  • Successfully coordinated a data migration from on-premise infrastructure to process, reducing long-term maintenance costs by 15 annually.
  • Provided 24/7 on-call server support, reducing downtime for critical systems by 84% in sales.
  • Monitored and tuned server configuration for database clusters, resulting in a 28% transaction throughput improvement.
  • Conducted end-to-end performance audits for server infrastructure, identifying bottlenecks that led to a 8% cleanup in resource allocation.
  • Managed the transition of the organization’s IT infrastructure towards a hybrid cloud model, reducing operational costs by 73%.
  • Improved system reliability by using fine-tuned resource allocation on virtual servers, which reduced total outages by 16%.
  • Developed and enforced server logging best practices, decreasing diagnostic times for troubleshooting issues by 54% on average.

Affiliations

  • Certified Data Center Management Professional (CDCMP), framework
  • Certified in ITIL Foundation, 2021
  • CompTIA Server+ Certification, standard
  • Cloud Certifications Forum Participant (Boston), 2017
  • Certified AWS Solutions Architect – Associate, Amazon Web Services (2017)
  • Microsoft Azure Fundamentals Certified, category
  • Participant, National Institute for Standards and Technology (NIST) Cybersecurity Fraмework Working Group, 2018
  • Volunteer, Disaster Recovery IT Response Team, Ironclad Systems, 2021
  • Member, Association for Computing Machinery (ACM) 2020 - Present
  • Participant, Red Hat Certified Engineer (RHCE) prep program, 2015

Certifications

  • SHRM Certified Professional (SHRM-CP)
  • Apple Certified Associate (ACA)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • Certified Kubernetes Administrator (CKA)
  • Red Hat Certified System Administrator (RHCSA)
  • First Aid/CPR
  • Microsoft Office Specialist (MOS)
  • Juniper Networks Certified Specialist (JNCIS)
  • Certified Microsoft Server Support Technician
  • Amazon Web Services (AWS) Certified SysOps Administrator – Associate

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