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Skills

  • Sterilization procedures
  • Customer service
  • Handling insurance and coverage inquiries
  • Appointment confirmation
  • Team building
  • Audit and risk management in healthcare
  • Bookkeeping support
  • Medical filing
  • Appointment and medication verification
  • Medical terminology proficiency

Work Experiences

  • Addressed patient families' queries.
  • Double-checked claims for errors, fixed problems, and mailed them out on time.
  • Working with team members and customers to find workable solutions improved operations.
  • Double-checked daily doctor schedules and insurance coverage.
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Increased profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Clarified insurance coverage for patients.
  • Finished program of project, which resulted in system.
  • Achieved a 29% improvement in appointment handling efficiency.
  • Cleaned outdated information from patient files.

Summaries

  • Strategic thinker with expertise in vendor management.
  • Patient Service Representative with 12 years of experience who is always willing to help.
  • Forward-thinking and resourceful, with excellent interpersonal skills, meticulous attention to detail, and a positive, upbeat attitude.
  • With hands-on experience, eager to learn new skills and advance knowledge.
  • Scheduling and patient education are two of her strong suits.
  • Strong technical skills and experience in vendor management.
  • Proficient in promoting method by leveraging vendor management and strategic planning knowledge.
  • Motivating leader who has built and managed system teams in the past.
  • Proven track record of motivating improved to achieve team, individual, and management goals.
  • Dedicated to efficiency and organization.

Accomplishments

  • Introduced a streamlined process for electronic appointment confirmations, reducing manual efforts by 80% for administration.
  • Assisted in the development of patient safety protocols, contributing to a 70% reduction in workplace incidents in 2022.
  • Participated in a team effort to overhaul the patient discharge process, reducing re-admittance errors by 31% within the first several months.
  • Trained new staff members on updated EHR procedures, leading to a 64% decrease in documentation errors within the past year.
  • Played a crucial role in achieving Employee of the Year by improving patient check-in accuracy, reducing errors by 50%.
  • Monitored and updated insurance claims for 12 patients, contributing to a reduction in unresolved claims issues by 21%.
  • Played a key role in decreasing patient wait times by 54% through streamlining patient intake processes using HubSpot.
  • Addressed and resolved insurance coverage issues for over 13 patients, improving claim approval rates by 68%.
  • Developed training materials for new staff on using Tableau, reducing orientation time by 21% and increasing team productivity.
  • Communicated with insurance companies on claims issues, reducing patient payment delays by 44% and enhancing cash flow.

Affiliations

  • Volunteer, Elderly Care Assistance Program, Raleigh, 2018
  • Attendee, Electronic Health Records (EHR) Optimization Seminars, Portland, 2023
  • Graduate, Patient Care Technician Training Program, Denver, 2021
  • Volunteer, Patient Quality Care Ambassador Program, Raleigh, 2024
  • Certified Member, Association for Healthcare Documentation Integrity (AHDI), 2018 – Present
  • Volunteer, Health Information Management Association of Denver, 2019 – 2016
  • Member, Society of Clinical Documentation Improvement Specialists (SCDIS), 2023 – Present
  • Member, American Health Information Management Association (AHIMA) method
  • Participant, Healthcare Risk and Safety Management Workshops, Columbus, 2022
  • Member, Council for Affordable Quality Healthcare (CAQH), 2022 – Present

Certifications

  • Certified Public Accountant (CPA)
  • Certified Electronic Health Records Specialist (CEHRS)
  • Medical Office Assistant Certification (MOA)
  • Salesforce
  • Patient-Centered Care Certification
  • Certified Specialist in Health Information Systems
  • Data Management and Privacy Compliance Certification
  • SHRM Senior Certified Professional (SHRM-SCP)
  • CompTIA Network+
  • Certified Health Unit Coordinator (CHUC)

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